SD WA - New request - User with only the main solver role on the service – Assign to me checkbox is disabled
This article is about product releases
ALVAO Service Desk 11.0 and higher
Symptoms
User with only the main solver role on the service can't use Assign to me checkbox because it is disabled
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.1.1096 - 11.1 (2023-04-13)
Workaround
Assign solver role to this user too.
Or choose this user from the Assign choice.
Steps to reproduce this behavior
Assign only the main solver role to this user on the service.
Attachments
Issue number
T132067ALVAO