SD WA - Select service field - Current service is not selected in the tree
This article is about product releases
ALVAO Service Desk 11.0 and higher
Symptoms
Current service from the input field is not selected in the tree shown in dialog for service selection in case that it is not in the top level.
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.1.1096 - 11.1 (2023-04-13)
Workaround
-
Steps to reproduce this behavior
Open Requests and select Move to another service command for the selected request. Press the three dot button near the service field to open dialog for service selection.
Attachments
Issue number
T134123ALVAO