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SD WA - Knowledge base - editing a knowledge also changes the date of its creation

This article is about product releases

ALVAO Service Desk 10.4 and higher

Symptoms

When editing an article in the knowledge base, the creation date of the knowledge is also changed.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

-

Steps to reproduce this behavior

Attachments

Issue number

T134780ALVAO

 

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