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SD - Custom notifications - variable [$TicketInfo$] - empty information in the e-mail body

This article is about product releases

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Symptoms

Variable [$TicketInfo$] can be empty.
Meaning, no table information in the e-mail body that was sent from the Service Desk.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

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Steps to reproduce this behavior

Turn on custom notification in the service settings or insert this variable into notification that is send to requester when status is changed or in the text of approval.

Attachments

Issue number

T134799ALVAO

 

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