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Request created from request template is not automatically assigned to exceptional solver

This article is about product releases

ALVAO Service Desk 11.0 and higher

Symptoms

Request created from request template is not automatically assigned to exceptional solver

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

Assign solver manually

Steps to reproduce this behavior

Create a new ticket template in which you specify solver Set up a schedule so the request could be automatically created Launch Alvao Service

Attachments

Issue number

T135806ALVAO

 

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