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Request created from request template is not automatically assigned to exceptional solver

This article is about product releases

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Symptoms

Request created from request template is not automatically assigned to exceptional solver

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

Assign solver manually

Steps to reproduce this behavior

Create a new ticket template in which you specify solver Set up a schedule so the request could be automatically created Launch Alvao Service

Attachments

Issue number

T135806ALVAO

 

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