WA - Request - New event - CK Editor - The hyperlink is displayed correctly only in the collapsed event

This article is about product releases

ALVAO Service Desk 11.1 and higher

Symptoms

When you write an event in the CK Editor (Description fieldn on the formular) and you insert some URL from clipboard, inserted URL is not marked as an URL with "a href" HTML tag and is not a clickable element.

Cause

This is behavior in CK Editor 5: https://ckeditor.com/docs/ckeditor5/latest/features/link.html#autolink-feature

Solution

Workaround

After you insert an URL, you muset insert SPACE or ENTER after the end of the URL.
If you do that, CK Editor will make this URL as a clickable HTML element.

Steps to reproduce this behavior

Insert URL into the CK Editor (Description field on the formular).

Issue number

T135961ALVAO

Did not find what you were looking for? Ask our technical support team.