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SD Custom Apps - New request - OnTicketChanged is invoked

This article is about product releases

ALVAO Service Desk 10.4 and higher

Symptoms

OnTicketChanged event is invoked after ticket creation (WA).

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

-

Steps to reproduce this behavior

  1. Set some custom items on process
  2. Create new request in WA
  3. Event OnTicketChanged is invoked with all custom items in properties parameter.

Attachments

Issue number

T136019ALVAO

 

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