SD Custom Apps - New request - OnTicketChanged is invoked
This article is about product releases
ALVAO Service Desk 10.4 and higher
Symptoms
OnTicketChanged event is invoked after ticket creation (WA).
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.1.1096 - 11.1 (2023-04-13)
Workaround
-
Steps to reproduce this behavior
- Set some custom items on process
- Create new request in WA
- Event OnTicketChanged is invoked with all custom items in properties parameter.
Attachments
Issue number
T136019ALVAO