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WA - Administration - Service - Notification settings - If choice Send a custom notification is selected and checkbox for that notification is turned of - system still sends custom notification that can have empty subject and message body

This article is about product releases

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Symptoms

System still sends notification by custom notification settings.
It should not.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

Before saving the service formular, switch setting from Send a custom notification to Send a standard notification.
And turn of this notification.

Steps to reproduce this behavior

Service – Notifications:
Select choice Send a custom notification.
Turned of settings this notification.

Attachments

Issue number

T136065ALVAO

 

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