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SD - Request - Running approval process has no approvers

This article is about product releases

ALVAO Service Desk 10.0 and higher

Symptoms

Approval of the request is in progress, but there are no approvers to make the decision, because current step is meant to be approved by group which has no members.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

Cancel the approval process manually.

Steps to reproduce this behavior

Use an approval scheme with a step that is approved by a group with no members or its members are not the requester or his supervisor and the option "Only the requester or their supervisor" is enabled.

Attachments

Issue number

T138794ALVAO

 

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