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500 error "Status of the request cannot be changed because the request is under approval" after the creation of a request with assign to the solver

This article is about product releases

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Symptoms

500 error "Status of the request cannot be changed because the request is under approval" is shown after the creation of a request with assign to the solver.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

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Steps to reproduce this behavior

New requests in the service are automatically subject to approval (settings - approval is triggered in the New state). At the same time, when the request is first handed over to the solver, the status should be automatically changed to Solution (another process setting). 1. New request form 2. Select the Assign to solver option 3. Create a request 3. It shows error 500

Attachments

Issue number

T139022ALVAO

 

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