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Alvao Analysis Power BI Report - First response fulfillment - Alvao System is incorrectly listed as first response author

This article is about product releases

ALVAO Service Desk 11.0 and higher

Symptoms

Alvao System is incorrectly listed as first response author.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1287 - 11.1/FIX1 (2023-05-04)

Workaround

Fixed report is available to download at https://www.alvao.com/en/download/alvao-11-1/.

Steps to reproduce this behavior

Process - State - enabled option Send notification to requester when moving to this status
Move ticket to that state

Attachments

Issue number

T142336ALVAO

 

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