SD - Alvao Audit Log - Log does not contain information about group or user when changing service permissions or SLA

This article is about product releases

ALVAO Service Desk 10.4 and higher

Symptoms

Alvao audit log contains only changed values when modifying service permissions or SLA. The information about user, group or requester role is not recorded in case that they are not changed.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1287 - 11.1/FIX1 (2023-05-04)

Workaround

Steps to reproduce this behavior

Change the permission of service for a group or user without modifying of user/group field or requester role. Change the SLA of service to be a default SLA without changing anything else.

Issue number

T142571ALVAO

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