WA - Request - Only requester - Send message - Message wrongly generate an e-mail to the service mailbox and then is loaded back to the request
This article is about product releases
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Symptoms
User with only the service requester role will use the Send Message or Reply command.
His action is recorded in the request log and subsequently an e-mail is mistakenly sent to the service mailbox.
The Alvao Service then reads this message back into the same request.
The message is in the request log twice: once from the requester and once from the service.
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.1.1287 - 11.1/FIX1 (2023-05-04)
Workaround
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Steps to reproduce this behavior
User with only the service requester role will use the Send Message or Reply command.
Attachments
Issue number
T142624ALVAO