ALVAO - Sending messages (SMTP server) - Does not work

This article is about product releases

ALVAO 11.1 and higher

Symptoms

Warning in Alvao Service log: SMTP not set or there was an error during fetching SMTP data.
Error in Alvao WebApp after eg. creating ticket: Object reference not set to an instance of an object

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1287 - 11.1/FIX1 (2023-05-04)

Workaround

Run SQL script: update tSmtp set sSmtpLogin = '' and restart Alvao Service

Steps to reproduce this behavior

Administration - Settings - Sending messages - SMTP Server:
Authentication: Username and password
Username: (empty)
Password: (empty)

Issue number

T142875ALVAO

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