WA - Administration - Settings - Configuration check - Error 500: Object reference not set to an instance of an object

This article is about product releases

ALVAO 11.1 and higher

Symptoms

Error 500
Source: AlvaoWebApp Stack Trace: at Alvao.ServiceDesk.ServiceDeskWebApp.Models.CheckSettings.CheckAMLicenceSettings.Run() at
Alvao.ServiceDesk.ServiceDeskWebApp.Models.CheckSettings.CheckSettings.TestAll()
at Alvao.ServiceDesk.ServiceDeskWebApp.Controllers.Admin.CheckSettingsController.RunCheck()

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1408 - 11.1/FIX3 (2023-07-06)

Workaround

Steps to reproduce this behavior

License key without ALVAO AM.

Issue number

T144360ALVAO

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