AM Console - AMC does not start - Logged error in event viewer is stating "Faulting module name: ucrtbase.dll"
This article is about product releases
ALVAO Asset Management 11.1 and higher
Symptoms
Log in the event viewer (Windows Logs/Application):
Faulting application name: AMConsole.exe, version: 11.1.***.0, time stamp: 0x6498c55d
Faulting module name: ucrtbase.dll, version: 10.0.22621.608, time stamp: 0xbbf7fb0e
Exception code: 0xc0000409
Fault offset: 0x0009e34b
Faulting process id: 0x0x60EC
Faulting application start time: 0x0x1D9A82D2D361EEA
Faulting application path: C:\Program Files (x86)\ALVAO\Asset Management Console\AMConsole.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 0753caf8-c01f-49ed-ac31-58e794c5189f
Faulting package full name:
Faulting package-relative application ID:
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.1.1464 - 11.1/FIX4 (2023-08-03)
Workaround
Delete all folder registry keys named Record# under location Recent Database List at:
Computer\HKEY_CURRENT_USER\Software\ALC\Service Desk\Recent Database List
or Počítač\HKEY_CURRENT_USER\Software\ALC\Service Desk\Recent Database List if your system has Czech localization.
Steps to reproduce this behavior
Old connection string to the database is now deprecated (server migration etc).
Attachments
Issue number
T145594ALVAO