SD - Request - Approval - the representative of the representative of the original approver is displayed among the approvers

This article is about product releases

ALVAO Service Desk 11.1 and higher

Symptoms

The representative of the original approver is displayed among the approvers, but according to the User guidel, the approver role is not transferred to him, so he cannot approve the request. He doesn't see the approve/reject commands correctly.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.2.1134 - 11.2 (2024-04-11)

Workaround

Steps to reproduce this behavior

The approver is absent and has a representative set. This representative is also absent and also has a representative. Start the approval on the original approver.

Issue number

T146297ALVAO

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