SD WA: Requests - Custom forms - Failure to complete the required fields may cause the selected service to disappear
This article is about product releases
ALVAO Service Desk 11.1 and higher
Symptoms
If the form for creating a new request is opened from the AM Console and not all mandatory fields are filled in, after confirming the form an error message is displayed for the fields and the Service field is not filled in
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.2.1134 - 11.2 (2024-04-11)
Workaround
Reopen the form and fill in all required fields
Steps to reproduce this behavior
Attachments
Issue number
T146498ALVAO