SD - Non-deliverable email - Ticket solver no longer has valid e-mail address - Infinite loop of emails from mail server
This article is about product releases
ALVAO Service Desk 10.0 and higher
Symptoms
New e-mail message is delivered into existing ticket.
Solver of that ticket has invalid email address and is not deleted or disabled in the system.
This combination will emulate infinite loop between SD and Mail server.
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.1.2270 - 11.1/SP1 FIX8 (2024-01-04)
Workaround
Remove email address for those users or remove/disable them in the SD.
Steps to reproduce this behavior
Attachments
Issue number
T151628ALVAO