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SD - New ticket - .mht attachment - error 500

This article is about product releases

ALVAO Service Desk 11.0 and higher

Symptoms

Creating ticket with attached mht file can end with error 500.

Cause

The cause is a bug in ALVAO products.

Solution

Fix planned for release 11.2/FIX1 (2024-05-02)

Workaround

-

Steps to reproduce this behavior

Attachments

Issue number

T155925ALVAO

 

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