ALVAO for Outlook (Desktop add-in) - New ticket - Error 500 - String cannot be of zero length
This article is about product releases
ALVAO Service Desk 10.0 and higher
Symptoms
Error 500: String cannot be of zero length. Parameter name: oldValue
Cause
The cause is a bug in ALVAO products.
Solution
Fix planned for release 11.2/FIX1 (2024-05-02)
Workaround
Create a new ticket in the SD manually and load this email via command Save to ticket log instead.
Steps to reproduce this behavior
There are some empty html elements <pre> in the HTML body.
For example:
<pre> </pre>
<pre><o:p> </o:p></pre>
Attachments
Issue number
T155950ALVAO