Skip Navigation LinksALVAO 11.1Known issues Skip Navigation Links.

SD - Services - Loading messages - Ticket is created twice

This article is about product releases

ALVAO Service Desk 11.1 and higher


Ticket from email message is created twice. Email remains unread in the mailbox.


The cause is a bug in ALVAO products.


Fixed in release 11.2.1347 - 11.2/FIX1 (2024-05-16)


Request temporary activation key with SD Custom Apps module from Alvao support or unset Custom Apps WebService URL (if you dont use AM CA module).

Steps to reproduce this behavior

License for AM Custom Apps module but not for SD Custom Apps module.
Set up loading messages from Exchange.


Issue number



Did not find what you were looking for? Ask our technical support team.