SD - Tickets created automatically from a template - Request description does not list any linked objects, even when objects are present on a ticket template

This article is about product releases

ALVAO Service Desk 11.1 and higher

Symptoms

After the ticket is automatically created from a ticket template that contains objects, the starting act of a new ticket does not mention linked objects.

Cause

The cause is a bug in ALVAO products.

Solution

Fix planned for release 11.2/SP1 (2024-09-12)

Workaround

Edit the starting act and add objects manually

Steps to reproduce this behavior

Create a new ticket template in the ticket template form - link some objects to the ticket schedule an automated ticket creation newly created ticket has no objects listed in the starting act

Issue number

T156806ALVAO

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