Tickets - Ticket - Begin approval: Requester approval - Missing images in ticket log

This article is about product releases

ALVAO Service Desk 10.4 and higher

Symptoms

Missing intext images in Approval process initiated event in ticket log.
Approval buttons are also in event in ticket log (should be only in notification).

Cause

The cause is a bug in ALVAO products.

Solution

Fix planned for release 11.2/SP1 FIX7 (2024-12-05)

Workaround

Steps to reproduce this behavior

Approval scheme with Requester step.
Start approval and add intext images into message for approver

Issue number

T164424ALVAO

Did not find what you were looking for? Ask our technical support team.