ALVAO for Outlook/ALVAO for Teams: New ticket / Save to the ticket log - In some cases event properties nActWorkHours and nActTravelHours have values 0 instead of NULL in the database
This article is about product releases
ALVAO Asset Management Enterprise API,ALVAO Service Desk Enterprise API 11.1 and higher
Symptoms
Table tAct, columns nActWorkHours and nActTravelHours can have value 0 instead of NULL.
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.2.3404 - 11.2/SP1 FIX9 (2025-02-06)
Workaround
-
Steps to reproduce this behavior
ALVAO for Teams or ALVAO for Outlook commands New ticket or Save to the ticket log.
Attachments
Issue number
T170885ALVAO