ALVAO for Outlook/ALVAO for Teams: New ticket / Save to the ticket log - In some cases event properties nActWorkHours and nActTravelHours have values 0 instead of NULL in the database
This article is about product releases
ALVAO Service Desk Enterprise 11.1 and higher
Symptoms
Table tAct, columns nActWorkHours and nActTravelHours can have value 0 instead of NULL.
Cause
The cause is a bug in ALVAO products.
Solution
Fix planned for release 11.2/SP1 FIX9 (2025-02-06)
Workaround
-
Steps to reproduce this behavior
ALVAO for Teams or ALVAO for Outlook commands New ticket or Save to the ticket log.
Attachments
Issue number
T170885ALVAO