Tickets - New ticket, ...: WA - Ticket - New/Assign/Message/... - Fields for selecting people - Slow search
This article is about product releases
ALVAO Service Desk 11.1 and higher
Symptoms
Drop-down lists for selecting requester/solver/recipients/... suggest people slowly.
Cause
The cause is a bug in ALVAO products.
Solution
Fix planned for release 25.2/RTM (2025-07-03)
Workaround
Run one of the SQL scripts from Attachments chapter on your ALVAO database. Select the correct one according to your ALVAO version.
Steps to reproduce this behavior
Issue number
T176391ALVAO