WA - Ticket approval - Empty approver when deleting an approver

This article is about product releases

ALVAO Service Desk 10.0 and higher

Symptoms

A user is set as an approver for a ticket, but is then deleted from the system during the approval process (for example, if they leave the company). This results in an approval with an empty approver field, meaning there is no one to approve the ticket.

Cause

The cause is a bug in ALVAO products.

Solution

Fix planned for release 26.1 RTM (code freeze 2026-01-05; 2026-02-05)

Workaround

Steps to reproduce this behavior

Set a user as an approver for a ticket. Then delete the user from the system.

Issue number

T186507ALVAO

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