WA - Ticket - Currect target - The time to resolve a ticket in a state with a paused SLA is reduced when the ticket is changed to another state

Steps to reproduce this behavior

• Create a new request - only for the requester.
• As a resolver, take over the request for resolution and switch to resolution status.
• Switch the request to a status where the SLA is suspended - Suspended - and a notification is sent to the requester that this has happened.
• Wait a minute or two and, as the requester, reply to the received message by email in Outlook.
• Wait a minute or two and, as the resolver, reply from the ticket in WA.
• Wait a minute or two and, as the requester, reply to the received email message in Outlook.
• Wait a minute or two and, as the resolver, check the view to see how much time is currently left and switch the request back to the resolution status.
• The SLA time to resolution will be reduced even if the request was in a status that suspends the SLA.