Administration - Service Desk - Processes - Process - Solving process - State - Behaviour: Automatic ticket creation - Error during saving a rule (timeout)

This article is about product releases

ALVAO Service Desk 11.0 and higher

Saving a rule takes 30 seconds and causes an error in the 'Condition' field, which says: 'Execution timeout expired: ...'

The cause is a bug in ALVAO products.

Fix planned for release ALVAO 26.2 (2026-04-30)

Create 100 000+ tickets and 700+ custom fields for tickets. Then try to save a rule for automatic ticket creation.

T193917ALVAO

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