WebApp - Tickets - Ticket: The reply command is available to the requester even when they can no longer reopen the ticket.

This article is about product releases

ALVAO Service Desk 10.0 and higher

Symptoms

The 'New message' command is not available to the requester because the deadline for reopening has already passed. However, the requester can use the Reply command on every message in the communication and send it.

Cause

The cause is a bug in ALVAO products.

Solution

Fix planned for release ALVAO 26.4 (Q4 2026)

Workaround

Reply to the requester to create a new ticket after the deadline for reopening.

Issue number

T201668ALVAO

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