Mobile application: Asset check - Creating asset not found in the database requires Asset Management Administrator role

This article is about product releases

ALVAO Asset Management, ALVAO Service Desk 11.0 and higher

Symptoms

Creating a new asset while using the "Search asset" feature does not allow Asset managers to create new objects when the object with scanned code does not exist. This feature is available only to the AM Administration.

Cause

The cause is a bug in ALVAO products.

Solution

Fix planned for release ALVAO 26.4 (Q4 2026)

Workaround

Assign user a role AM Administration instead

Steps to reproduce this behavior

Sign in to the Mobile app as a AM Manager, go to the "Search asset" and scan a code that is not assigned to any of the object in the evidence

Issue number

T202560ALVAO

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