Service Desk - Services - Notifications - Notification to requester: The service name is sent in the system language
This article is about product releases
ALVAO Service Desk 11.1 and higher
Symptoms
The service name is sent in the system language in all notifications.
This concerns notifications regarding the creation of a ticket, the rejection of a message, and the refusal to reopen a ticket.
Cause
The cause is a bug in ALVAO products.
Solution
Fix planned for release ALVAO 27.1 (Q1 2027)
Workaround
-
Steps to reproduce this behavior
The requester prefers a language other than the system's default language. The service has translations into the requester's preferred language.
Attachments
Issue number
T209115ALVAO