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Custom workflow (deprecated)

This type of modification requires a good knowledge of the ALVAO Service Desk database. You set up the URL workflow in the service administration (WebApp - Administration - Service Desk - Services - Edit properties - section Extended). The URL is always used when the ticket page is displayed. The URL may contain special symbols.

Symbol	Description
~	Represents the address of the WebApp
{0}	Represents the ticket number (without prefix and suffix)

For example: "~/Custom/HdTicketNew_NewEmployee?iHdTicketId={0}"

 

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