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Skip Navigation LinksALVAO 11.2

ALVAO 11.2

What is Alvao

Alvao is an IT Service Management (ITSM) tool which supports efficient work and order in organizations. It consists of the following components:

For more information, see the ALVAO website.

Alvao delivers the most value when the two main parts are used together, but the two parts can also be used separately.

We are continuously developing the Alvao product and the whole project is very much alive. We find inspiration for the development of new IT technologies, modern service delivery, and management methodologies especially in the suggestions coming from users who use Alvao in their daily work. We greatly value every feedback from the practice, whether positive or critical, which positively influences further development. We are confident that Alvao will meet your requirements. If not, we would be happy to hear from you, e.g. via Technical Support.

How to read this guide

Use the table of contents, which is always displayed on the left side of the page, to flip through the manual.

The following chapters are aimed at various user roles from ordinary users to admins.

The What's new chapter contains information about what's new in this version of Alvao compared to the previous version, both from the perspective of users and system administrators.

The content of the Application pages chapter describes individual pages, forms, and windows from the application.

Conventions used

Controlling applications with the mouse is described in the manual from a right-handed perspective, i.e. with normal mouse settings in Windows. Usually, the left click is used. The use of the right mouse button is always specified, e.g. "... then right click on...". Left-handed users usually use settings with swapped left and right mouse buttons.

 

Did not find what you were looking for? Ask our technical support team.