Skip Navigation LinksALVAO 11.2Application pagesAdministrationService DeskProcessesNew process Skip Navigation Links.


Change Alvao version
Change language
Skip Navigation LinksALVAO 11.2 / Application pages / Administration / Service Desk / Processes / New process

New process

This window is used to create a new process.

Options:

  • Name - enter the name of the process.
    Tip:
    We recommend naming processes with the name of the process entity (in singular) that the process handles, e.g. "Incident", "Change Ticket", etc. The process names are displayed to users in the titles of the New Ticket and Edit ticket windows.
  • Description - enter a description of the process.
  • Influence on the health of objects - select how tickets in services with this process affect the health of objects that are linked to the tickets. The option is only available if the ALVAO Configuration management module is activated.

 

Did not find what you were looking for? Ask our technical support team.