New rule

This form is used to create a new rule for incoming messages.

Options:

Rule Name - enter the name of the rule.
Conditions - enter one or more of the following conditions. If you specify more than one condition, the rule will be executed only if all the specified conditions are met.
- Message Subject Contains - enter the text that must be included in the message subject. For example, if you specify: Application installation, the condition will be met for messages with the subject line: Office application installation; Remote installation of applications on a computer; Application installation. Basic Application Installation will not satisfy the condition.
- Message body contains - enter the text that must be included in the message body.
- Sender contains - enter the text that must be contained in the From field of the message.
- Recipient contains - enter the text that must be contained in the To field of the message.
Send a message
- Send Message - if you enable this option, the rule sends the message that is defined in the following fields.
- To whom - specify the recipient of the message. You can enter multiple email addresses in the field, which can be separated by semicolons or commas.
- Subject - enter the subject of the message.
- Text - enter the text of the message.
Next Action - select which actions to perform on the ticket that was created based on the incoming message.
- Create in Service - the ticket is created directly in the selected service.
- Resolve Ticket - the ticket is automatically resolved immediately.
- Delete Ticket - the ticket is automatically deleted immediately.

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