SLA

On this page you can set up Service Level Agreement (SLA), which you then assign to service requesters.

Options:

Command panel
- New SLA - create new SLA.
- Edit - edit the selected SLA. The menu contains the same commands as the blocks in the preview SLA.
- Delete - delete the selected SLA. By deleting an SLA, all its requesters set on services are removed too.
SLA table - contains all SLAs and their selected attributes. The table can be customize as needed.
Selected SLA - after selecting an SLA in the table, preview will appear on the right with information about the selected SLA. The Edit command is displayed in each block of the preview.

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