Home page
On this page, requesters can search for information within Alvao and submit new tickets.
Options:
- What can we help you with? - enter the text for which you want to search for information in the following agendas:
- News - search the title and text of the message.
- Knowledge Base Articles - search for the title, annotation, article text and attachment titles.
- Your tickets (i.e. tickets of which you are the requester) - you can search or view by the title of the ticket.
- Services - the service name (including the path in the tree) and keywords are searched. Click on the found service to submit a new request.
- Links - You will find tiles which are below the search box, these tiles represent useful links to the most used services in the service catalog or other sites
Note:
These links are defined by the Alvao administrator on the
Administration - Service Desk -
Services.
- News - a preview of current reports issued by service teams. Messages you have already read are shown in gray.
- My Tickets - tickets you have created.
- Knowledge - knowledge that could help you resolve your problems.
- My assets - rovides information about the Assets assigned to you and the ones owned by you.
Note:
This page is only available when the
ALVAO Service Desk product is activated.
Did not find what you were looking for? Ask our technical support team.