Installation Planning
Computer Requirements
Servers
- Operating system: Microsoft Windows 2008 Server (R2), Microsoft Windows 2003 Server (R2)
- Microsoft Exchange 2007, 2003 (integration with users' calendars)
- Microsoft SQL Server 2005 (all editions incl. Express Edition), Microsoft SQL Server 2008 SP1 (all editions incl. Express Edition)
- Microsoft .NET Framework 3.5 (optional)
- Microsoft Internet Information Server (IIS) (optional)
- SMTP Server (optional)
- Lotus Domino (optional)
The IIS server needs to be installed and configured correctly to run the Portal.
Computers of Technical Support Operators and Technicians
- Operating systems:
- Microsoft Windows 8 Pro, Enterprise
- Microsoft Windows 7 Professional, Enterprise, Ultimate
- Microsoft Windows Vista Business Edition, Ultimate Edition
- Microsoft Windows XP Professional
- Microsoft Internet Explorer 8 or later
Users' Machines
The system can be used from any computer, regardless of the operating system used. An Internet browser is required.
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