Edit
The menu contains the advanced functions for working with requests.
Options:
- Request
- Merge requests – used for merging two and more selected identical requests.
Warning: The Merge Requests operation cannot be undone.
Tip: You can find the request into which the original request has been merged by the original request number.
- Take next request – taking the next request from the queue to be resolved.
- Reopen – reopens the selected closed requests.
- Forward request – forwards the entire selected request to another person in an e-mail message. The Service Desk will generate an e-mail message containing all records from the Request Log, including any attachments.
- Return to operator – returns the selected requests to the operator.
Note: The solver can return a request to the operator; this concerns requests being solved by the solver or by a different solver
- Receive notifications – enable this option to receive notifications of the selected request.
Warning: The option cannot be disabled if you are the requester of the selected request.
- Edit
- Edit – editing the request.
- Delete – deleting the request.
Note: Deleted requests can be displayed using Deleted items in the View menu.
Did not find what you were looking for? Ask our technical support team.
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