Once the request has been resolved, the solver will mark it as closed by changing its status to Closed. This step is not required if automatic request closing is enabled for the Resolved status. The status of the request will then automatically change to Closed.

Requests cannot be closed in the following cases:

Required items for the Closed have not been filled in for the request.
The workflow does not allow to switch from the current status to the Closed status. Please refer to Processes for more information on how to set up workflows.
The request has its own workflow.

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