Keyboard Shortcuts
You can use the following shortcuts in the ServiceDesk Console application:
General shortcuts
You can use the following shortcuts for editing the ServiceDesk Console main window and for working with the requests list. (Some of them can be found also in the ribbon.)
| Shortcut |
Description |
| Enter |
Editing the selected request or record in the log. |
| Delete |
Deletes the selected requests or records in the log. |
| Ctrl+F1 |
View/hide the ribbon (with commands). |
| F5 |
Updates the requests list. |
| Ctrl+P |
Requests table print – the requests list is displayed in the HTML document window. |
| Ctrl+L |
View/hide filter in the requests table. |
| Ctrl+A |
Select all the displayed requests. |
Shortcuts for some other actions in the ribbon
All the following actions can be induced both by a keyboard shortcut and by clicking on an icon in the ribbon. Serves for work when solving the request.
| Shortcut |
Description |
| Ctrl+R |
Send message (for the selected request). |
| Ctrl+N |
Create a new request. |
| Ctrl+Shift+N |
A new event (for the selected request). |
| Ctrl+W |
A new note (for the selected request). |
| Ctrl+M |
Assign the selected requests to solver. |
| Ctrl+Q |
Resolve the selected requests. |
| Ctrl+T |
Set the due date (for the selected requests). |
| Ctrl+O |
Load requests from MS Outlook. |
| Ctrl+E |
Opens the Search in requests window. |
| Ctrl+F |
Opens the Find window to search in the displayed list of requests. |
| Ctrl+S |
Forward the selected request. |
Shortcuts for other SDC windows
The following keyboard shortcuts can not be used in the ServiceDesk Console main window, bzt you can use them, for example, in the New request, Assign to solver, etc. window.
| Shortcut |
Description |
| Tab |
Switch to next editable field. |
| Shift+Tab |
Switch to previous editable field. |
Did not find what you were looking for? Ask our technical support team.
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