ALVAO Documentation Library

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Custom Scripts

ALVAO database

SQL Queries

Description of Object to XML Export

Custom New Request Form from the AM Console

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ALVAO database

This section describes the ALVAO database structure.

It is intended for the develepers, who develop their own extensions for the ALVAO system.

This database is used together by all ALVAO products.

List of tables

Table	Scheme	Description
ActMark	dbo	Marking the record in the request log.
ActOperation	dbo	Kind of process in the request log
AdTrustedDomain	dbo	List of trustworthy domains.
AppCategory	dbo	Application category list. The list is predefined. Custom items cannot be added.
AppOperation	Perf	Measured operations in applications
AppOperationRecord	Perf	Operation responses in applications
AppOperationRecordData	Perf	Additional operation data in applications
ArticleHdSection	dbo	Assigning articles from the knowledge base to services.
AssetDetectionUpload	dbo	Information on files received from autonomous Agents.
ColumnValueLoc	dbo	Cache of value list item localizations.
DetectEventLog	dbo	Detected events from the Event log of computers
DetectProfile	dbo	Detection profiles
DetRegUninstall	dbo	Detected registry entries. The table contains records which may differ in various computers.
EmailSignatureHdSection	dbo	Assigning signatures to services.
HdSectionLoc	dbo	Cache of service localizations.
HdSectionManager	dbo	Effective service managers.
HdSectionMessageTag	dbo	Unique service prefix and suffix pair.
HdSectionOperator	dbo	Effective service operators.
HdSectionReader	dbo	Effective readers in services.
HdSectionRightsLog	dbo	Logging of changes in user permissions to services. The meaning of values in permission columns: 1=enable 0=refuse NULL=not set
HdSectionSolver	dbo	Effective service solvers.
IdSeqType	dbo	Numeric sequence types.
IntegratedAuthIpRange	dbo	IP address range for Integrated Windows Authentication.
KindDataType	dbo	Property data types in AM.
KindRight	dbo	Security for properties.
LibraryIcon	dbo	Service icon library.
LicDowngrade	dbo	License - downgrade.
LicHistCust	dbo	License custom items values.
LicHistItemAssign	dbo	Assigning/removing/moving license to/from/between computers.
LicHistLog	dbo	Change record for a license or a license item.
LicHistLogKind	dbo	Kind of change of a license or a license item.
LicHistRelation	dbo	A table containing links between licenses in AM Console
LicHistRelationType	dbo	Types of links between licenses in the AM
LicHistRelationTypeBehavior	dbo	Types of links between objects in the AM from the viewpoint of system/custom links.
LicKind	dbo	"CAL/Licensing" list, i.e. per device, per user, etc.
LicProductCoverage	dbo	Which of all products have license coverage.
LicType	dbo	License types.
MailMessage	dbo	Outgoing email queue.
News	dbo	Current messages.
NewsHdSection	dbo	Services for which the individual current messages are intended.
NewTicketFormColumn	dbo	Column order on a New Request Form
NodeRelation	dbo	Table with links between objects in AM Console
NodeRelationType	dbo	Types of links between objects in AM
NodeRelationTypeBehavior	dbo	Types of links between objects in AM from the viewpoint of system/custom links
NodeRightLog	dbo	Logging of changes in permissions of users in Asset Management.
OperatorServiceUsage	dbo	Services to which the given operator finally created requests over the New Request Form.
PersonBehavior	dbo	People types. Normal users =1, system users >1.
PersonEmailUsage	dbo	Use of an e-mail address for sending the message by a specific user.
PersonEventDisplay	dbo	Events viewed by a person.
PersonManager	dbo	Pre-counted structure of managers and employees.
PersonPasswordHistory	dbo	Used people's passwords.
PersonTicketDisplay	dbo	A record from the history of the last viewed requests of the requester.
Printer	dbo	Printers
PrintJob	dbo	Printing tasks
PrivateModeInsertReq	dbo	Request to insert private mode.
ProductCust	dbo	Product License custom items values.
ProductState	dbo	Product status
ProductUsage	dbo	Table containing utilization of individual products on the computers over past 12 months.
ProfileValue	dbo	View settings table
ReanalyzeRecordsRequest	dbo	Request to recalculate statistics.
ReceivedMessage	dbo	Table for temporary storage of read messages for custom actions.
ReceivedMessageRule	dbo	Rules for incoming messages for MailboxReader
RoleBehavior	dbo	Types of system rolls, e.g. all users, administrators, ...
RoleMembershipLog	dbo	Logging of changes in membership in groups.
RoleMembershipLogMemberType	dbo	Kind of membership in the group.
RoleMembershipLogOperation	dbo	Executed operation which is logged.
SamAlert	dbo	SAM notifications sent.
SamAlertConfig	dbo	SAM configuration of notifications.
SamAlertRule	dbo	SAM notification rules.
SamType	dbo	SAM notification type - Audit: yes, no, via e-mail.
Server	dbo	Setting the ALVAO servers (AM Collector).
SharedView	dbo	Table of shared views.
SharedViewRecipient	dbo	Table of users and groups which the view is shared with.
SlaAlertRuleReceiver	dbo	Notice for unresolved requests - other recipients.
SlaLoc	dbo	Cache of SLA localizations.
SlaRightsLog	dbo	Logging of changes in SLA assignment The meaning of values in permission columns: 1=enable 0=refuse NULL=not set
StringLoc	dbo	Cache of text string localizations.
Subscriber	dbo	A table containing information on the customer and on the request on which information is taken.
SwItemKind	dbo	Kinds of records in the views of software.
tAccount	dbo	Organization (in accordance with CRM, i.e. the company).
tAccountCust	dbo	Organization custom items values.
tAct	dbo	The record in communication or request log.
tActHd	dbo	Expanding tAct information for the request log.
tActKind	dbo	Record type tAct, e.g. "e-mail“, "phone“, "note“, "process“, …
tAddress	dbo	Address
tApprovalSchema	dbo	Approval schemes.
tApprovalSchemaItem	dbo	Approval scheme step.
tArticle	dbo	Article in Knowledge Base.
tBankHoliday	dbo	National holidays.
tBankHolidayLoaded	dbo	National holiday blocks included in the database. A block is a list of holidays belonging to one region and year.
tBankHolidayRegion	dbo	Local national holiday regions.
tblADMap	dbo	Mapping attributes from AD to AM properties. This configuration is used by ImportAD.
tblAsset	dbo	Identification numbers of documents and media.
tblAtom	dbo	Kind of record - document / medium.
tblAtomLend	dbo	Information on items lent and returned in the media library.
tblClass	dbo	ID of the objects types. Texts in tblDict.
tblCommandDef	dbo	Definitions of commands for the "Administrator's Tools" function.
tblCompany	dbo	Code list of organizations (software products library).
tblComputerIdClass	dbo	ID of the objects types based on which the computer is identified during the detection of HW and SW.
tblComputerLog	dbo	GTS NOVERA detections.
tblDetect	dbo	Information on HW and SW detections in the computers.
tblDetectAction	dbo	Scheduled evaluation of HW and SW by detection.
tblDetectKind	dbo	ID of the types of detection (HW, SW). Texts in tblDict.
tblDetectMethod	dbo	ID of the methods of detection (without Agent, Agent via TCP/IP, ...). Texts in tblDict.
tblDetectOpts	dbo	Detections setting.
tblDetectStatus	dbo	ID of the detections statuses. Texts in tblDict.
tblDetFile	dbo	Detected files on the computers (SW detection).
tblDict	dbo	Common table for the text code lists of the system tables values.
tblDocument	dbo	Documents.
tblDocumentKind	dbo	Kinds of documents. Texts in tblDict
tblEvent	dbo	Reminders.
tblFile	dbo	Detected files on the computer (SW detection).
tblFileImage	dbo	Recognition rules for files (software products library).
tblFileStringInfo	dbo	Information on detected files - texts.
tblFileVerInfo	dbo	Information on detected files - versions.
tblHistory	dbo	Log - history of objects in the tree - move, deletion, insertion, etc.
tblIcon	dbo	Icons.
tblIdSeq	dbo	Numerical series - definitions.
tblInstHist	dbo	Records on installation and uninstallation of products on the computers (manual as well as detected)
tblInstTrial	dbo	Special installation.
tblInventory	dbo	Stocktaking - list of stocktakings.
tblInventoryAsset	dbo	Stocktaking - assets in a specific stocktaking.
tblInventoryAssetPack	dbo	Stocktaking - list of reader's files.
tblInventoryAssetPackRel	dbo	Stocktaking - assignment of assets to readers.
tblInventoryAtom	dbo	Stocktaking - documents.
tblKind	dbo	Definitions of the objects properties.
tblKindValue	dbo	Value lists for the properties of objects.
tblLang	dbo	ID of languages. Text in tblDict
tblLicHist	dbo	License - list of purchased software licenses.
tblLicHistAtom	dbo	License - links to documents and media.
tblLicHistItem	dbo	License - license items.
tblLicTrans	dbo	License - shared licenses.
tblLog	dbo	Log - changes in the properties values and information on the detection results.
tblMedia	dbo	Media.
tblMediaType	dbo	ID of the media types. Texts in tblDict.
tblNetScanRange	dbo	Network search setting.
tblNode	dbo	Objects in the tree.
tblNodeAtom	dbo	Objects in the tree - links to documents.
tblNodeParent	dbo	Objects in the tree - tree.
tblNotice	dbo	Notes.
tblOsVersionInfo	dbo	Detection of SW - information on the operating system.
tblProduct	dbo	Products / software (software products library).
tblProductCategory	dbo	ID of the products categories (OS). Text in tblDict.
tblProductPack	dbo	Definition of software products packages (software products library).
tblProductType	dbo	ID of the products types (commercial, freeware, ...) (software products library).
tblProperty	dbo	Objects in the tree - properties.
tblPropertyMap	dbo	Mapping properties to system functions.
tblRegImage	dbo	Software products library - recognition rules for records from the register.
tblRegUninstall	dbo	Detected registry entries. The table contains records which may repeat in various computers.
tblRegValue	dbo	Detection - values of detected records from the register.
tblSetting	dbo	Mapping properties to system functions.
tblSwLibUpdate	dbo	Information on which computer is executing the software products library update.
tblSystemSetting	dbo	System settings.
tblUserNodeRight	dbo	Rights in the object tree to groups / users.
tblVersion	dbo	Software products library version.
tblWbemClassDesc	dbo	Code list of values for the detected HW properties.
tblWbemObject	dbo	HW detected in the computers.
tblWbemObjectProcess	dbo	Hardware "Blacklist".
tblWbemObjectRel	dbo	Links between the detected components of the computers.
tBuilding	dbo	Buildings, see item Request.Building.
tColumn	dbo	List of custom items and certain system items.
tColumnValue	dbo	Value lists for custom items.
tComputer	dbo	Computers for the ALVAO User Activity Monitoring and ALVAO HW/SW Usage Monitoring modules.
tDay	dbo	Calendar of days
tDb	dbo	Database version, database language ID, activation keys for the entire ALVAO.
tDetectedClassKind	dbo	Detected properties of the computer components.
tDocument	dbo	Attachments (to documents, notes, events, e-mails, ...) concerning the entire ALVAO system.
tEmailSignature	dbo	Signatures for e-mail messages.
tEmailTemplate	dbo	Templates of custom notifications and alerts sent by the ALVAO SAM Assistant module.
tHdSection	dbo	ALVAO Service Desk product services.
tHdSectionCust	dbo	Services custom items values.
tHdSectionPerson	dbo	Setting of notifications from the services to individual persons.
tHdSectionRights	dbo	Authorization individuals and groups have in services (Operator, Solver, ...).
tHdTicket	dbo	Requests.
tHdTicketAltMessageTag	dbo	Alternative request tags. Upon merging requests, the final request uses tags from original requests as alternative tags.
tHdTicketApproval	dbo	Request approval process instance - main record.
tHdTicketApprovalItem	dbo	Request approval step.
tHdTicketApprovalItemResult	dbo	List of approval step statuses.
tHdTicketCategory	dbo	Request.Category item values.
tHdTicketCust	dbo	Request custom items values.
TicketApprovalMessageForApproverLoc	dbo	Localized message for approvers.
TicketChange	dbo	Request log record for changes to the request item value.
TicketNode	dbo	Objects associated to the request over the request “Objects” item.
TicketRelation	dbo	Links Between Requests.
TicketRelationType	dbo	Types of links between requests.
TicketRelationTypeBehavior	dbo	System types of links between requests.
TicketSequence	dbo	A table containing the next request number.
TicketState	dbo	Workflow statuses defined within Processes. Status names correspond with request states.
TicketStateBehavior	dbo	Workflow system statuses defined within Processes.
TicketStateLoc	dbo	Cache of the localizations of request states.
TicketStateRelation	dbo	Permitted transitions between Workflow statuses.
TicketStateRequiredColumn	dbo	Mandatory items for individual Workflow statuses.
TicketTemplate	dbo	List of request templates
TicketTemplateColumnValue	dbo	column values on request template.
TicketType	dbo	Processes. The processes define the workflow for resolving requests.
TicketTypeBehavior	dbo	System processes.
TicketTypeColumn	dbo	Request items used by the process.
TicketTypeLoc	dbo	Cache of process localizations.
tIdSeqClass	dbo	Numerical series - definitions for types of objects.
TimeZone	dbo	Time zone list.
TimeZoneBias	dbo	Time zone shifts compared to UTC for each year
tLocale	dbo	Language environments.
tLocalization	dbo	Language localization for selected database values. The following items are supported: tHdSection.sHdSectionShort, tHdSection.mHdSectionDesc.
tNodeProduct	dbo	Software profiles - exceptions for the computer.
tOpeningHours	dbo	Service working hours.
tOpeningHoursCache	dbo	Auxiliary records for optimizing time calculations according to service working hours.
tOpeningHoursException	dbo	Exceptions in service working hours.
tPerson	dbo	Persons in the ALVAO system.
tPersonCust	dbo	Persons in the ALVAO system - own items.
tPersonRights	dbo	Permission that people and groups have for records on the activities of other people and groups within the ALVAO User Activity Monitoring module.
tPreComputedDay	dbo	Daily user activity record summary.
tProperty	dbo	ALVAO system settings.
TransferConfirmAlert	dbo	Sent alerts to sign the handover protocols.
TransferConfirmAlertConfig	dbo	Setting time of sending an alert and the period of the last alert repetition.
TransferConfirmAlertRule	dbo	Settings of rules for sending alerts of not yet signed handover protocols.
TransferConfirmType	dbo	Method of the assets takeover signing.
tRole	dbo	Groups of persons for the entire ALVAO.
tRolePerson	dbo	Persons' membership in groups.
tRoleRole	dbo	Groups' membership in groups.
tRoom	dbo	Rooms, see item Request.Room.
tSla	dbo	SLA.
tSlaAlert	dbo	Request log records for notification sent for an unresolved issue or upcoming deadline.
tSlaAlertRule	dbo	Rule for sending notifications for unresolved issues or an upcoming deadline.
tSlaCust	dbo	SLA custom items values.
tSlaRights	dbo	Assigning SLA to individuals and groups.
tSmtp	dbo	Configuration of the SMTP server for ALVAO.
tString	dbo	System code list for texts.
tSwLibAddUnknown	dbo	Sending unrecognized records, request for adding product to the standard software products library.
tSwPresence	dbo	Software profiles - product statuses.
tSwProfile	dbo	Software profiles - list.
tSwProfileProduct	dbo	Software profiles - membership of products in profiles.
tSwProfileSwProfile	dbo	Software profiles - sub-profiles.
tTimeOff	dbo	Employee absence records.
tTimeOffKind	dbo	Types of employee absence records.
tUnassignedProcess	dbo	Processes which the ALVAO User Security Monitoring module was not able to assign to applications according to the Software Products Library.
tUserLogin	dbo	User sign in or out to/from the computer.
tWeekOpeningHours	dbo	Item in the definition of service working hours.
tWMIDefaultSetting	dbo	Default settings for using WMI technology in the ALVAO User Activity Monitoring module.
tWorkLoad	dbo	Employee labor contracts.
tWorkTime	dbo	Employee attendance record created in the ALVAO Attendance module.
tWorkTimeSnapshot	dbo	Employee attendance records used by the ALVAO User Activity Monitoring module to hide records for extracurricular activities.
UploadFileInfo	dbo	Information about the file uploaded via ServiceDesk WebService.
UserLogonLog	dbo	Logging of the users logon/logout to/from Admin and Asset Management Console.
UserLogonLogAction	dbo	Executed action which is logged.
UserLogonLogApplication	dbo	Application name.
WebAppActiveSession	dbo	Active session at ALVAO WebApp.
WorkOvertimeDisposal	dbo	Table with list of paid overtime hours

List of views

View	Scheme	Description
Computer	Query	(The view will be removed in the following versions of ALVAO. Use the Query.ObjectCsy, Query.ObjectCsy, resp. Query.ObjectEnu instead). The view with objects of the Computer type in Asset that are not hidden, or in Disposed assets. In addition to the described columns, the table contains the value of the 100 most used properties. Only the objects and property values that the user connected to the database is authorized to read are shown. The column name is always the same as the property name.
DiskDriveCsy	Query	HD drives in the ALVAO Asset Management in details of HW detection. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
DiskDriveEnu	Query	HD drives in the ALVAO Asset Management in details of HW detection. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
DocumentCsy	Query	Documents in ALVAO Asset Management. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
DocumentEnu	Query	Documents in ALVAO Asset Management. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
HdSectionRightsLog	Query	View of the list of changes in service permissions. The meaning of values in permission columns: 1=enable 0=refuse NULL=not set
Log	dbo	"Log" in AM.
Node	dbo	"Objects" in AM.
Node	Query	(The view will be removed in the following versions of ALVAO. Use the Query.ObjectCsy, Query.ObjectCsy, resp. Query.ObjectEnu instead). The view with all objects in Asset that are not hidden, or in Disposed assets. In addition to the described columns, the table contains the value of the 100 most used properties. Only the objects and property values that the user connected to the database is authorized to read are shown. The column name is always the same as the property name.
NodeDiary	Query	(The view will be removed in the following versions of ALVAO. Use the Query.ObjectCsy, Query.ObjectEnu respectively, view instead.) The view with the log for objects.
NodeParent	Query	View with all objects in Asset and their child objects (including indirect links - deep immersion).
NodeRightLog	Query	View of the list of changes in permissions in the objects tree.
ObjectCsy	Query	Objects in ALVAO Asset Management. Hidden and removed objects are not displayed. In addition to described columns, the view contains the values of 100 most used properties. Only the objects and property values are shown that the user connected to the database is authorized to read. The view serves to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
ObjectEnu	Query	Objects in ALVAO Asset Management. Hidden and removed objects are not displayed. In addition to described columns, the view contains the values of 100 most used properties. Only the objects and property values are shown that the user connected to the database is authorized to read. The view serves to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
ObjectLastDetectionCsy	Query	Last detection of a specific computer in ALVAO Asset Management. Only those objects and property values are shown that the user connected to the database is authorized to read. The view serves to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
ObjectLastDetectionEnu	Query	Last detection of a specific computer in ALVAO Asset Management. Only those objects and property values are shown that the user connected to the database is authorized to read. The view serves to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
ObjectLogCsy	Query	Object log in ALVAO Asset Management, see AM Console - Log tab. The records of hidden or deleted objects do not appear. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
ObjectLogEnu	Query	Object log in ALVAO Asset Management, see AM Console - Log tab. The records of hidden or deleted objects do not appear. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
RequestContinualResponseCsy	Query	Continuous informing of the requester by the solver team in requests within the ALVAO Service Desk. Continuous informing is a message sent from the vendors to the customer during the solution of their request; such messages are not reactions to a previous message from the customer. This view is used to create reports and analyses.
RequestContinualResponseEnu	Query	Continuous informing of the requester by the solver team in requests within the ALVAO Service Desk. Continuous informing is a message sent from the vendors to the customer during the solution of their request; such messages are not reactions to a previous message from the customer. This view is used to create reports and analyses.
RequestCsy	Query	Requests in ALVAO Service Desk. This view is used to create reports and analyses.
RequestEnu	Query	Requests in ALVAO Service Desk. This view is used to create reports and analyses.
RequestFirstReactionCsy	Query	First reaction of the solver team in requests within the ALVAO Service Desk. The first reaction is the first message which the service vendor gave to the customer from receipt of their request. This view is used to create reports and analyses.
RequestFirstReactionEnu	Query	First reaction of the solver team in requests within the ALVAO Service Desk. The first reaction is the first message which the service vendor gave to the customer from receipt of their request. This view is used to create reports and analyses.
RequestLogCsy	Query	Records in request logs in ALVAO Service Desk. This view is used to create reports and analyses.
RequestLogEnu	Query	Records in request logs in ALVAO Service Desk. This view is used to create reports and analyses.
RequestOperationCsy	Query	Basic operations (Created, Deleted, Resolved, Closed) with requests in Alvao Service Desk over time. This view is used to create reports and analyses.
RequestOperationEnu	Query	Basic operations (Created, Deleted, Resolved, Closed) with requests in Alvao Service Desk over time. This view is used to create reports and analyses.
RequestReopenCsy	Query	Reopening of requests in ALVAO Service Desk. This view is used to create reports and analyses.
RequestReopenEnu	Query	Reopening of requests in ALVAO Service Desk. This view is used to create reports and analyses.
RequestResolutionCsy	Query	Solution of requests in ALVAO Service Desk. This view is used to create reports and analyses.
RequestResolutionEnu	Query	Solution of requests in ALVAO Service Desk. This view is used to create reports and analyses.
RequestStatusCsy	Query	Time spent in individual request statuses. The view is used to create reports and analyses.
RequestStatusEnu	Query	Time spent in individual request statuses. The view is used to create reports and analyses.
RequestSubsequentResponseCsy	Query	Follow-up reactions of the solver team in requests within the ALVAO Service Desk. The subsequent reaction is the first message from the vendor sent to the customer from the receipt of any message from the customer in the course of processing their request. This view is used to create reports and analyses.
RequestSubsequentResponseEnu	Query	Follow-up reactions of the solver team in requests within the ALVAO Service Desk. The subsequent reaction is the first message from the vendor sent to the customer from the receipt of any message from the customer in the course of processing their request. This view is used to create reports and analyses.
RoleMembershipLog	Query	Provides the list of changes in membership of users and groups in groups.
SlaRightsLog	Query	View of the list of changes in SLA assignment The meaning of values in permission columns: 1=enable 0=refuse NULL=not set
Software	Query	View with installed products (software) on not yet deleted computers.
SwInstallationCsy	Query	Software installation in ALVAO Asset Management - Installation Registry. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
SwInstallationEnu	Query	Software installation in ALVAO Asset Management - Installation Registry. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
SwLicenseCsy	Query	License in ALVAO Asset Management - License Registry. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
SwLicenseEnu	Query	License in ALVAO Asset Management - License Registry. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
User	Query	(The view will be removed in the following versions of ALVAO. Use the Query.ObjectCsy, Query.ObjectCsy, resp. Query.ObjectEnu instead). The view with all objects of the User type in Asset that are not hidden, or in Disposed assets. In addition to the described columns, the table contains the value of the 100 most used properties. Only the objects and property values that the user connected to the database is authorized to read are shown. The column name is always the same as the property name.
UserLogonLog	Query	Provides the list of individual user log ins/outs to/from console applications.
vAct	dbo	Request log. The view collects data from various tables.
vApprovalAuthority	dbo	Current approvers of requests that are currently in the process of being approved.
vApprovalAuthority_Custom	dbo	Current request approvers according to custom approval processes. The customer can define custom contents for this view.
vAssetPersonSystemRole	dbo	User membership in system roles of Asset Management.
vAssetUser	dbo	Users in the object tree.
vAssetUserPerson	dbo	The user's link in the object tree to the user in the Admin service (tPerson. Link based on priority: 1. AD GUID 2. Personal number 3. Login name 4. E-mail
vClass	dbo	Types of objects.
vColumnLoc	dbo	Translations of the names and descriptions of custom items in all languages used.
vColumnValueLoc	dbo	Translations of custom items values in all languages used.
vComputer	dbo	Computers.
vComputerDetectLast	dbo	Last detection of the computers.
vComputerSwManager	dbo	People and their superiors responsible for software installed on the computer
vComputerUsage	dbo	Displays the utilization of the computers (in hours) over the past month and year.
vDefaultSla	dbo	Default SLA for individuals and services.
vDetectKind	dbo	Types of detections (HW, SW).
vDetectSettings	dbo	Computer detection settings.
vDetFiles	dbo	Detected files.
vDocument	dbo	Documents.
vDocumentKind	dbo	Kinds of documents.
vEmailTemplateLoc	dbo	Translations of custom notifications in all languages used.
vEvent	dbo	Reminders.
vHdSectionEffectiveShowInServiceCatalog	dbo	View for effective viewing of the "View in the Service Catalogue" option. Takes into account settings in parent services.
vHdSectionExceptionalSolver	dbo	Effective irregular solvers in services.
vHdSectionLoc	dbo	Auxiliary view for the language localization of service names and descriptions.
vHdSectionOperator	dbo
vHdSectionOperator_Direct	dbo	Effective service operators without absentee stand-ins.
vHdSectionPerson	dbo	Effective settings of notifications sent from the services to individual persons.
vHdSectionSolverTake1	dbo	Effective service solvers authorized to "retrieve another request - main".
vHdSectionSolverTake2	dbo	Effective service solvers authorized to "retrieve another request - secondary".
vHdTicket	dbo	Values for dynamically calculated request items.
vHdTicketApprovalItemResultLoc	dbo
vHdTicketCalc	dbo	Information whether the request can indeed be reopened.
vHdTicketPersonRead	dbo	Effective authorization to display requests.
vInstDetect	dbo	Installed software, detected version and activation code.
vInstTrial	dbo	Installations covered by "special installation", including the coverage for package components.
vKnowledgeRead	dbo	Knowledge that a user can read in services.
vLang	dbo	Languages.
vLastEvaluatedSwDetect	dbo	Last evaluated SW detection on the computer.
vLicHist_InvoiceAtomLast	dbo	Invoice attached to the license.
vLicHistBase	dbo
vLicHistItem	dbo	License items.
vLicHistLog	dbo	Log of changes in registered licenses.
vLicProductCoveredOnComputer	dbo	Which products on the computer have license coverage (per device or per user).
vLicTrans	dbo	Shared licenses.
vLog_DetectLast	dbo	Last record in the detection log.
vMediaList	dbo	List of media.
vMediaType	dbo	Types of media.
vNodeClass	dbo	Objects in the object tree. Classification into system objects and discarded assets.
vNodeCostCentre	dbo	Cost center of the objects in the tree.
vNodeDisposed	dbo	Discarded assets.
vNodeParentJoin	dbo	Objects in the tree - tree.
vNodePropertyMix	dbo	Objects and properties - Public + Asset + Computer1.
vNodePropertyMix_Asset	dbo	Objects and properties - Assets Number, Purchase Date, Warranty expiration, Manufacturer, Packing Slip Number.
vNodePropertyMix_Computer1	dbo	Objects and properties - Computer - Motherboard (type), BIOS Serial Number.
vNodePropertyMix_Computer2	dbo	Objects and properties - Computer - MAC address.
vNodePropertyMix_Public	dbo	Objects and properties - Type Designation, Serial Number, Manufacturer, Registration Number, Name.
vOnlyReader	dbo	Users that only have the right of reader in the services.
vPersonNodeRight	dbo	Rights in the object tree - main view.
vPersonNodeRight_Create	dbo	Rights in the objects tree - the right to "Create any objects".
vPersonNodeRight_Delete	dbo	Rights in the object tree - the right to "Remove".
vPersonNodeRight_Move	dbo	Rights in the object tree - the right to "Move".
vPersonNodeRight_Read	dbo	Rights in the object tree - the right to "Read".
vPersonNodeRight_Write	dbo	Rights in the object tree - the right to "Change".
vPersonRightRead	dbo	Effective permission of people and groups have for records on the activities of other people and groups within the ALVAO User Activity Monitoring module.
vProduct	dbo	Products (software).
vProductCategory	dbo	Products categories (OS).
vProductType	dbo	Products types.
vProductUsage	dbo	Displays the utilization of the products on the computers (in hours) over the past month and year.
vProperty	dbo	View of the properties of objects, including calculated value for the "User" type property.
vPropertyFromAD	dbo	Properties of objects which are downloaded from AD.
vPropertyKind	dbo	Properties of objects.
vPropertyKind_Asset	dbo	Object properties - Serial number, Inventory number a Asset number.
vPropertyKind_AssetCategory	dbo	Properties of objects - Asset category.
vPropertyKind_BIOSSerialNumber	dbo	Properties of objects - BIOS serial number.
vPropertyKind_ChassisType	dbo	Properties of objects - Type of rack.
vPropertyKind_ComputerKind	dbo	Properties of objects - Type of computer.
vPropertyKind_ComputerName	dbo	Properties of objects - Name in the network.
vPropertyKind_Department	dbo	Properties of objects - Cost center.
vPropertyKind_Domain	dbo	Properties of objects - DNS domain.
vPropertyKind_EvidentiaryNumber	dbo	Properties of objects - registration number.
vPropertyKind_Frequency	dbo	Properties of objects - Frequency.
vPropertyKind_Interface	dbo	Properties of objects - Interface.
vPropertyKind_InventoryDate	dbo	Properties of objects - Stocktaking date.
vPropertyKind_InventoryNumber	dbo	Properties of objects - Asset number.
vPropertyKind_InvoiceNumber	dbo	Properties of objects - Packing slip number.
vPropertyKind_IPAddress	dbo	Properties of objects - IP address.
vPropertyKind_MACAddress	dbo	Properties of objects - MAC address.
vPropertyKind_Manufacturer	dbo	Properties of objects - Manufacturer.
vPropertyKind_MaxSize	dbo	Properties of objects - Maximum size.
vPropertyKind_MemoryDevices	dbo	Properties of objects - Sockets.
vPropertyKind_MemoryDevicesUsed	dbo	Properties of objects - Occupied sockets.
vPropertyKind_Model	dbo	Properties of objects - Model.
vPropertyKind_Name	dbo	Properties of objects - Name.
vPropertyKind_Office	dbo	Properties of objects - Office.
vPropertyKind_PartOfDomain	dbo	Properties of objects -Domain components.
vPropertyKind_PersonalId	dbo	Properties of objects - Personal number.
vPropertyKind_Place	dbo	Properties of objects - Location.
vPropertyKind_Port	dbo	Properties of objects - Port.
vPropertyKind_ProcessorId	dbo	Properties of objects - Processor ID.
vPropertyKind_Purchased	dbo	Properties of objects - Purchase date.
vPropertyKind_RefreshMax	dbo	Properties of objects - Maximum refresh.
vPropertyKind_SerialNumber	dbo	Properties of objects - Serial number.
vPropertyKind_Size	dbo	Properties of objects - Size.
vPropertyKind_Type	dbo	Properties of objects - Type.
vPropertyKind_TypeMark	dbo	Properties of objects - Type designation.
vPropertyKind_Vendor	dbo	Properties of objects - Vendor.
vPropertyKind_Version	dbo	Properties of objects - Version.
vPropertyKind_VideoRAM	dbo	Properties of objects - RAM size.
vPropertyKind_WakeUpType	dbo	Properties of objects - Wake-up method.
vPropertyKind_Warranty	dbo	Properties of objects - Warranty.
vPropertyKindInherited	dbo	Properties of objects - including inherited properties.
vPropertyLoc	dbo	Translations of tProperty settings in all languages used.
vSamAlertLast	dbo	SAM notification - last unresolved notifications sent
vSectionLicence	dbo	Drawing of licenses by services
vSectionWithTreeOrder	dbo	For each service, it returns a string which guarantees queueing being the same as that in the tree.
vSlaAccess	dbo	Effective authorization requesters have for SLA and services.
vSlaAlertDeadline	dbo	Individual SLA notifications for the expiration of the request deadline.
vSlaAlertDeadlineSummary	dbo	Summary SLA notifications for the expiration of the request deadline.
vSlaAlertFirstReaction	dbo	Individual SLA notifications for the request first responses.
vSlaAlertFirstReactionSummary	dbo	Summary SLA notifications for the request first responses.
vSlaAlertInactiveApprovers	dbo	Individual SLA notifications for approver inactivity.
vSlaAlertInactiveApproversSummary	dbo	Summary SLA alerts for approver inactivity.
vSlaAlertInactiveOperators	dbo	Individual SLA notifications for operator inactivity.
vSlaAlertInactiveOperatorsSummary	dbo	Summary SLA alerts for operator inactivity.
vSlaAlertInactiveRequesters	dbo	Individual SLA notifications for requester inactivity.
vSlaAlertInactiveRequestersSummary	dbo	Summary SLA alerts for requester inactivity.
vSlaAlertInactiveSolvers	dbo	Individual SLA notifications for solver inactivity.
vSlaAlertInactiveSolversSummary	dbo	Summary SLA alerts for solver inactivity.
vSlaAlertInternalTarget	dbo	Individual SLA alerts for the expiration of requests internal target date.
vSlaAlertInternalTargetSummary	dbo	Summary SLA alerts for the expiration of requests internal target date.
vSlaLoc	dbo	List of SLAs in all used languages.
vStringLoc	dbo
vSwInst	dbo	Installed software - valid products and outside system objects.
vSwInst_ProductComputer	dbo	Software installed on the computers.
vSwInst_ProductComputerDetect	dbo	SW detected in the computers.
vSwInst_TreeCnt	dbo	Number of product installations in the subtree.
vSwInstLicProfile_ProductComputer	dbo	Installed software vs licenses and software profiles.
vSwLic_ProductComputer	dbo	Products covered by licenses on the computers.
vSwLic_UserComputer	dbo	Users' computers.
vSwProfileProduct_Node	dbo	Statuses of the software profile on the products installed on the computers.
vTicketRelation	dbo	Links Between Requests.
vTicketRelationTypeLoc	dbo
vTicketStateEntered	dbo	Arrivals to individual request statuses.
vTicketStateLoc	dbo	List of statuses in all used languages.
vTicketStatePerTicketLoc	dbo	List of current statuses regarding all requests in all languages used.
vTicketTemplateColumnValueLoc	dbo	Translations of custom items values specified in request templates.
vTicketTypeLoc	dbo	List of processes used in all used languages.
vTimeZone	dbo	Overview of time zones and shifts compared to UTC.
vTransferConfirmAlertLast	dbo	Last sent alerts of unsigned handover protocols.
vUserLicence	dbo	Drawing of licenses by users
vUserNodeRight	dbo	Rights in the object tree - users (including the rights allowed / prohibited by membership in roles).
vWbemObject	dbo	Detail of the HW detection - all.
vWbemObject_BIOS	dbo	Detail of the HW detection - BIOS.
vWbemObject_SystemEnclosure	dbo	Detail of the HW detection - Computer rack.
vWbemObjectPhysicalMedia	dbo	Detail of the HW detection - Hard disks.
wDocument	dbo	Documents.
wIdSeq	dbo	Numeric sequence.

List of procedures

Procedure	Scheme	Description
spAssetTreeNodeChilds	dbo	Returns the object off-springs in the tree.
spAssetTreeNodeChilds_Rights	dbo	Returns the object off-springs in the tree, adheres to the permission in the object tree.
spAssignLicenceItemToChildren	dbo	Assigns the license item to historical upgrades as well.
spCalcNodeName	dbo	Converts the tree object name according to the properties forming the object name.
spCalcNodeNameAll	dbo	Converts the names of all tree objects, the names of which are formed from properties.
spCalcNodeNameClass	dbo	Converts the names of all tree objects, the names of which are formed from properties, according to the group ID.
spCalcNodeNameSubtree	dbo	Converts the names of sub-tree objects, the names of which are formed from properties.
spCalcUnreadTicket	dbo	Sets the flag of the request to read/unread by the person.
spCloseHdTicket	dbo	Required values will be stored in tHdTicket after closing the request.
spConvertPropertiesToDate	dbo	Converts text properties of the specific kind to date type.
spConvertPropertiesToFloat	dbo	Converts text properties of the specific kind to float type.
spCopySection	dbo	Copies the @srcSectionId service and sets it as the child of the @dstParentSectionId service. The service can be copied including (@copyChildren) Subtree. The newly created service ID is available from the @newSectionId output parameter.
spCreateDetects	dbo	Create detection according to parameters.
spCreateDetectsBySetting	dbo	Plans detections according to saved setting to a specific computer (or to all computers in the active registry).
spCreateNodeFromTemplate	dbo	Creates an object based of the object template definition.
spCustomColumn_Add	dbo	Add new custom item.
spCustomColumn_Drop	dbo	Removing custom items.
spEvalFileRule	dbo	Evaluation of one rule for files recognition.
spEvalRegRule	dbo	Evaluation of the one rule for the recognition of registries.
spEvalSwDetection	dbo	Evaluates SW detection based on patters from the software products library.
spGeneratePropValuesFromSequence	dbo	Sets other values for properties by numeric sequences.
spGetNextNumFromIdSeq	dbo	Increments numerical row definition and returns current definition. If uniqueness is breached, it automatically searches the next free number based on the row definition.
spHdSection_UpdateName	dbo	Full service name update (@iHdSectionId) including path in service tree.
spHdSectionForRequesterSearch	dbo	Searching for the Requester’s services. Returns a table of services matching the entered parameters arranged by the path in the tree. The procedure can be customized. In order to customize the procedure, create a new procedure named spHdSectionForRequesterSearch_Custom and assign a permission to run it to the “public” group. For the proper functionality of ALVAO applications, the procedure must receive the same parameters as the original procedure and return the same columns.
spHdSectionUpdateAllQueues	dbo	Updates the "Date according to queue" item for all requests within all services.
spHdSectionUpdateQueue	dbo	Updates the "Date according to queue" item for all requests within the @HdSectionId service.
spHdTicketChangeHdSection	dbo	Moves the @iHdTicketId request to the @iHdSectionId service.
spHdTicketPassToSolver_ExceptionalSolverList	dbo	Returns a list of irregular solvers, used to assign requests listed in table #temp1. The procedure can be customized. In order to customize the procedure, create a new procedure named spHdTicketPassToSolver_ExceptionalSolverList_SolverList_Custom and assign a permission to run it to the “public” group. For the proper functionality of ALVAO applications, the procedure must receive the same parameters as the original procedure and return the same columns. The @iUserPersonId parameter, representing the signed in user, is not used in the standard procedure.
spHdTicketPassToSolver_SolverList	dbo	Returns a list of solvers, used to assign requests listed in table #temp1. The procedure can be customized. In order to customize the procedure, create a new procedure named spHdTicketPassToSolver_SolverList_Custom and assign a permission to run it to the “public” group. For the proper functionality of ALVAO applications, the procedure must receive the same parameters as the original procedure and return the same columns. The @iUserPersonId parameter, representing the signed in user, is not used in the standard procedure.
spHdTicketPassToSolverInHdSection_ExceptionalSolverList	dbo	Returns a list of irregular solvers, used to assign the request when transitioning to the @iHdSectionId service.
spHdTicketPassToSolverInHdSection_SolverList	dbo	Returns a list of solvers, used to assign the request when transitioning to the @iHdSectionId service.
spHdTicketRecalcFirstReaction	dbo	Recomputes the solution of the first reaction for the request.
spHdTicketRecalcNextActionDeadline	dbo	Recomputes the target date of the current target for the request.
spHdTicketResolve	dbo	Switches the request to Resolved.
spHdTicketSolverAppointment	dbo	Returns the name and text of an event, which can be inserted into the solver's calendar via Assign to Solver.
spHdTicketSolverOpen	dbo	Reopens the request by the solver.
spInsertToOperatorServiceUsage	dbo	A new record is inserted to the OperatorServiceUsage table or the LastUsed value is updated at the existing record. Only 20 latest records are saved in the table for each user.
spInsertToPersonEmailUsage	dbo	Inserts a new record into the PersonEmailUsage table.
spMoveNode	dbo	Moves the object in the object tree.
spNotifyMacros	dbo	Auxiliary procedure which inserts the values of the macros used for configuring notifications into the #T table.
spOpeningHoursCache_Update	dbo	Updates the tOpeningHoursCache table.
spPersonByPhoneNumber	dbo	Finds the user based on telephone number.
spPersonSearch	dbo	The procedure returns the list of persons according to the searched chain. The procedure can be customized. In order to customize the procedure, create a new procedure named spPersonSearch_Custom2 and assign a permission to run it to the “public” group. For a proper functionality of ALVAO applications, the procedure must receive the same parameters as the original ones (see. below) and return the same columns. The procedure returns the table containing the following columns: PersonId - contains Id of the User found. We do not recommend customizing. PersonEmail - contains the primary e-mail of the User found. We do not recommend customizing. PersonEmail2 - it contains the secondary e-mail of the User found by default. We do not recommend customizing. DisplayLine1 - it contains the User name and surname by default. The value of this column is used in prompting the persons on the first line of the item on the WebApp. The column can be customized. DisplayLine2 - contains the department, office, personal number, organization, office phone and cell phone of the person. The value of this column is used in prompting the persons on the second line of item on the WebApp. The column can be customized. DisplaySingleLine - it contains DisplayLine1 and DisplayLine2 combined columns by default. The value of this column is used in prompting persons in SD Console and in ALVAO Admin. The column can be customized.
spReadAllComunication	dbo	Marks all communication within the request regarding the entered person as read.
spReadAllDiary	dbo	Marks all request events with regard to the entered person as read.
spRebuildHdSectionLocalizationCache	dbo	Restores the localization cache for services.
spRebuildLocalizationCache	dbo	Restores all the localization cache.
spRecomputeStats	dbo	Recalculates the statistics for all products in Monitoring. This function must be called by the Mon Server only.
spRecomputeStatsForProduct	dbo	Recalculates the statistics for specific products in Monitoring. This function must be called by the Mon Server only.
spRefreshLicProductCoverage	dbo	Updates the ProductCoverage table (the whole one or only a specific license)
spRefreshNodePath	dbo	Updates the cache of the path in the tree (tblNode.txtPath).
spRefreshRolePersonMembership	dbo	Updates the cache of the persons' membership in groups.
spRefreshSwProfileProductMembership	dbo	Updates the cache of the software sub-profiles membership in profiles.
spRemoveApp	dbo	Deletes own application from Monitoring.
spRemoveDetectResults	dbo	Removes the results of specific detections (ID,ID,...).
spRemoveDetects	dbo	Removes the specific detection (ID,ID,...).
spRemoveNodes	dbo	Permanently removes specific objects from tree (ID,ID,...).
spRemoveObjects	dbo	Permanently deletes specific objects from the tree, including child objects (ID, ID ...).
spReplaceSectionRights	dbo	Overwrites the permissions of the @dstSectionId service by permissions according to @srcSectionId service.
spReplaceSectionSLA	dbo	Overwrites the SLA setting of the @dstSectionId service by SLA setting according to @srcSectionId service.
spSavePersonTicketDisplay	dbo	Inserts a record in the history of the last viewed requests of the requester.
spSetDetailedRecordsAzureProperties	dbo	Sets the properties for saving detailed data from Monitoring to Azure.
spSetDetailedRecordsFolderProperties	dbo	Sets the properties for saving detailed data from Monitoring to a local folder.
spStateReqCol	dbo	Returns a table with required items for transitioning the request @TicketId to @NewStateId.
spTakeLicence	dbo	Withdraws license for the computer software.
spTicketSearch	dbo	Returns a list of requests by the specified string.
spTransferLicence	dbo	Transfers the license on a different computer / to a different cost center.
spUpdateColumnValuePath	dbo	Updates values in hierarchic list of values (tColumnValue) for the @ColumnId custom item.
spUpdateHdSectionRightsCache	dbo	Updates the authorization cache on services.
spUpdateInsertProperty	dbo	Updates the value of ALVAO system settings. If the setting does not exist, it is created.
spUpdatePersonManager	dbo	The procedure for the update of the pre-counted structure of managers and employees.
spUpdatePropCache_All	dbo	Updates property inheritance for the whole database.
spUpdatePropCache_ObjMoved	dbo	Updates property inheritance after the object move in the tree.
spUpdatePropCache_ObjNew	dbo	Updates property inheritance after a new object was created.
spUpdatePropCache_PropDel	dbo	Updates property inheritance after the object properties were deleted.
spUpdatePropCache_PropNew	dbo	Updates property inheritance after a new object property was added.
spUpdatePropCache_PropValChanged	dbo	Updates property inheritance after a change in the property value.
spUpdatePropCache_Subtree	dbo	Updates the property inheritance for a specific subtree.
spUpdatePropertyValue	dbo	Changes the value of the object property in AM. If history is permitted for the object, the change will be recorded in the log. If the property is the name of the object, it will be converted according to the new value.
spUpdateTicketDeadline	dbo	Updates the Request.Date item for changes made to the requested SLA.
spUpdateTicketHoursToCurrentTarget	dbo	Recomputes the time elapsed from the previous operating hours interval to the due date of the current target, either for all requests with an internal target (when 1 is in @forceALL), for a specific request (when @ticketID is entered), or for all requests which were transferred to the next interval of the operating hours (when NULL is entered in both parameters).
spUpdateTicketLastAction	dbo	Coverts the date of the last action related to the entered request number.
spUpdateTicketShiftedDeadlines	dbo	Adjusts the Due date of resolution on the requests with specific SLA.
spUpdateUnassignedProcess	dbo	Updates the list of unrecognized applications in Monitoring.
spWebAppLoginDelay	dbo	Protection against password-guessing attack.

List of scalar functions

Scalar function	Scheme	Description
DefaultSlaId	dbo	Returns the default SLA for on-duty requesters.
fAddressString	dbo	Formats the address properties from tAddress to one string.
fDate	dbo	Returns date without time only.
fDateHoursMinutes	dbo	Cut-off of seconds from date and time records.
fDeadline	dbo	Calculates deadline in the service working hours.
fGetServerFromURL	dbo	Extracts only the server address from URL. Used in Monitoring.
fHtmlString	dbo	Encodes a string as valid HTML, including ends of lines.
fLastLevelDomain	dbo	Returns the last level of the domain.
fnCheckRelCycles	dbo	Checks the circular task link between requests.
fnCheckRelCyclesLicHist	dbo	Function for reviewing a circular task.
fnCheckRelCyclesNode	dbo	Function for reviewing a circular task.
fnCheckRelDuplicity	dbo	Checks the link between requests for duplicity.
fnCheckRelOneToMany	dbo	Checks whether the request has maximum one link of the 1:N type.
fnFileStringInfoCsvSignature	dbo	CSV file signature from FileStringInfo part.
fnFindAssetUserFromPerson	dbo	According to PersonId of the user in Admin NodeId finds the user in the objects tree in AM.
fnFloatHourToTimeString	dbo	Converts the value of hours from a floating point number into a text string in the h:mm format.
fnFloatToCharExactLength	dbo	The function returns a number (float) as a string with the set minimum length of the integer part and the maximum length of the fractional part, which is guaranteed by completing with zeroes, or rounding where applicable. The maximum length is 50, which is an appropriately selected constant.
fnGetBackupKindName	dbo	Suffix of properties with original data in which the conversion to another data type failed.
fnGetNextTicketId	dbo	Function returns id of newly created request.
fnGetUnreadCount	dbo	Number of unread events of the person on request.
fnHdSectionWithoutLast	dbo	The function returns the full service name (path) excluding the name of the service
fnLastLocalMidnightUtc	dbo	The calculation of the last local midnight according to UTC time and the time zone.
fnLocalTime	dbo	Converts UTC data to the specific time zone.
fnNextLocalMidnightUtc	dbo	The calculation of the following local midnight according to UTC time and the time zone.
fnPersonLoginWithoutDomain	dbo	Username of a person without a domain.
fnReportedTime	dbo	The calculation of time reported on the selected day and for the selected employee.
fnStartWorkTime	dbo	The calculation of the time at which the selected employee began working on the selected day.
fnTimeZoneOffset	dbo	Returns the deviation in hours and minutes of the time zone from UTC at a given time.
fnTodayHour	dbo	Converts a floating point number into the item type date and time where date is today's date and time is transferred from the parameter.
fnUtcTime	dbo	UTC time calculated from the local time and time zones.
fnWorkTimeAtDay	dbo	The calculation of the worked on the selected day for the selected employee.
fnWorkTimeToday	dbo	The calculation of the time at which the selected employee began working on the selected day. The calculation does not consider the end of the day, only up to "now"
fRelatedCompany	dbo	Request - "Related Organizations" item
fStripDomain	dbo	Username of a user without a domain.
fSuggestResolutionDate	dbo	Default due date by SLA.
GetProperty	dbo	Returns 1 value from the tProperty table based on the set code.

List of table functions

Table function	Scheme	Description
ftApprovers	dbo	Position for determining the approvers of a specific approval step”.
ftAttendanceMonthReport	dbo	Function that creates the table for the employee's monthly report
ftCanManageKnowledge	dbo	List of services and articles that the given user may administer.
ftCommaListToTableIds	dbo	Conversion of value list string (ID,ID,...) to value table.
ftCompanySearch	dbo	Search of organizations across all system items.
ftComputerSwManager	dbo	People responsible for software installed on the computer
ftDeviceSearch	dbo	Searching for a device in the tree. Returns a table of devices matching the entered parameters arranged by the path in the tree. The function can be customized. In order to customize the function, create a new function named ftDeviceSearch_Custom2 and assign a permission to run it to the “public” group. For a proper functionality of ALVAO applications, the function must receive the same parameters as the original functions and return the same columns.
ftLicHistBase	dbo	List of licenses.
ftLicHistRelations	dbo	The function to generate the list of links for the selected license.
ftLicHistSearch	dbo	The function to search for the license.
ftNodeRelations	dbo	Function that generates a list of links for the selected object with disabled tree rights.
ftPersonFromLogin	dbo	Search person according to login name
ftPersonSearchExtended	dbo	Extended search of persons across all system items.
ftRelation	dbo	Linked request. The function is used to populate the fields in the dialog for updating selected links (@trId) on the Request links tab @ticketId.
ftRelations	dbo	Linked requests to a specific request (@ticketId), which a specific user has the rights to view (@userId): The function is used to display linked requests on the Links tab.
ftRelationsAll	dbo	Linked requests to a specific request.
ftRelationsTypes	dbo	Types of links between requests. The function is used to populate the link menu.
ftTicketNodes	dbo	Linked objects to a specific request (@ticketId), which a specific user has the right to view (@personId). The function is used to display linked objects on the Objects tab.
ftTicketsStateIntersectList	dbo	The intersection of statuses for @TicketIds requests, which you can transition to from request statuses, with the exception to Resolved.
ftTicketStateList	dbo	The list of statuses for the @TicketIds request, which you can transition to from the current status, with the exception to Resolved.
ftTicketStateListIncResolved	dbo	The list of statuses for the @TicketIds request, which you can transition to from the current status.
ftTicketStateMultiList	dbo	Function for the return of the intersection of possible states (including Solved/Closed) for multiple requests.
tfDay	dbo	Calendar of days starting with @Begin to @End (excluding).
tfPersonManager	dbo	Direct managers.
tfSplitString	dbo	The function divides the value based on a preset separator.

List of triggers

Trigger	Scheme	Table	Operation	Description
T_tAct_Insert	dbo	tAct	Insert	Writes the current date and time of event creation into tAct.dRecordCreated.
T_tHdTicketCust_Insert	dbo	tHdTicket	Insert	A new record will be created for custom request items in the tHdSectionCust table.
TR_LicDowngrade_LogChanges	dbo	LicDowngrade	Insert, Delete	Enters the change in “substitute products” into the license log. (LicHistLog)
TR_LicHist_LogChanges	dbo	tblLicHist	Insert, Update	Enters the change of the license properties into the license log. (LicHistLog)
TR_LicHistAtom_LogChanges	dbo	tblLicHistAtom	Insert, Delete	Enters the change of links to Documents, Media for a license into the license log. (LicHistLog)
TR_LicHistCust	dbo	tblLicHist	Insert	A new record will be created for custom license items in the LicHistCust table.
TR_LicHistCust_LogChanges	dbo	LicHistCust	Insert, Update, Delete	Enters the change of the value of the license custom items into the license log. (LicHostLog)
TR_LicHistItem_LogChanges	dbo	tblLicHistItem	Insert, Update, Delete	Enters the change of the value of the license item into the license log. (LicHostLog)
TR_LicHistRelation_LogChanges	dbo	LicHistRelation	Insert, Update, Delete	Enters the change of links between licenses item into the license log. (LicHostLog)
TR_News_MarkEmbededImagesInHtml	dbo	News	Update	Images in the text of latest news are marked as intext in the tDocument table.
TR_ProductCust	dbo	tblProduct	Insert
TR_tAccountCust	dbo	tAccount	Insert	A new record will be created for custom organization items in the tAccountCust table.
TR_tAct_Delete_UpdatePersonTicketDisplay	dbo	tAct	Delete	Updates the “read” request status when an event is deleted
TR_tAct_Insert_Update_Delete	dbo	tAct	Insert, Update, Delete	Recomputes the time elapsed waiting for requester and possibly shifts the due date for resolving of the request if SLA is paused. Checks the completion of the first reaction to the requester. Recomputes the due date of the current target for the request. Recomputes the reported work for the given request.
TR_tAct_Insert_UpdatePersonTicketDisplay	dbo	tAct	Insert	Updates the “read” request status when a new event is created
TR_tAct_MarkEmbededImagesInActHtml	dbo	tAct	Update	Images in the text of events are marked as intext in the tDocument table.
TR_tAct_Update_UpdatePersonTicketDisplay	dbo	tAct	Update	Updates the “read” request status when an event is edited
TR_tArticle_MarkEmbededImagesInHtml	dbo	tArticle	Update	Images in the text of knowledge base articles are marked as intext in the tDocument table.
TR_tblInstHist_RemoveLicTrans	dbo	tblInstHist	Update, Delete	Deletes the coverage of the product by licenses in case the product will be uninstalled or deleted.
TR_tblProperty_SetNodeIdValue	dbo	tblProperty	Insert	When creating a “User” property, this sets its value to the user object.
TR_tColumnValue_UpdateLocCache	dbo	tColumnValue	Insert, Update, Delete	Updates the cache via localizing values of custom items.
TR_tEmailSignature_MarkEmbededImagesInHtml	dbo	tEmailSignature	Update	Images in the text of signatures are marked as intext in the tDocument table.
TR_tHdSection_UpdateLocCache	dbo	tHdSection	Insert, Update, Delete	Updates the cache by localizing the service name and description.
TR_tHdSectionCust	dbo	tHdSection	Insert	A new record will be created for custom service items in the tHdSectionCust table.
TR_tHdTicket_CalculateTicketStateId	dbo	tHdTicket	Insert, Update	Updates the request status ID.
TR_tHdTicketApproval_MarkEmbededImagesInHtml	dbo	tHdTicketApproval	Update	Images in the text of messages for approver are marked as intext in the tDocument table.
TR_tHdTicketApproval_UpdatePersonTicketDisplay	dbo	tHdTicketApproval	Insert	Update the “read” request status.
TR_tHdTicketApprovalItem_Insert_Update_Delete	dbo	tHdTicketApprovalItem	Insert, Update, Delete	Starts the procedure spUpdateTicketLastAction. (Converts the date of the last action related to the entered request number.)
TR_tHdTicketApprovalItem_MarkEmbededImagesInHtml	dbo	tHdTicketApprovalItem	Update	Images in the text of messages from approver are marked as intext in the tDocument table.
TR_tHdTicketApprovalItem_UpdatePersonTicketDisplay	dbo	tHdTicketApprovalItem	Insert	Update the “read” request status.
TR_TicketChange_Insert_Update_Delete	dbo	TicketChange	Insert, Update, Delete	Starts the procedure spUpdateTicketLastAction. (Converts the date of the last action related to the entered request number.)
TR_TicketState_UpdateLocCache	dbo	TicketState	Insert, Update, Delete	Updates the cache by localizing the name, status description and instructions for solvers.
TR_TicketType_UpdateLocCache	dbo	TicketType	Insert, Update, Delete	Updates the cache by localizing the process name and description.
TR_tLocale_UpdateLocCache	dbo	tLocale	Insert, Update, Delete	Updates the cache by the means of localization.
TR_tLocalization_UpdateLocCache	dbo	tLocalization	Insert, Update, Delete	Updates the cache by the means of localization.
TR_tPersonCust	dbo	tPerson	Insert	A new record will be created for custom person items in the tPersonCust table.
TR_tSla_UpdateLocCache	dbo	tSla	Insert, Update, Delete	Updates the cache by localizing the SLA name and description.
TR_tSlaCust	dbo	tSla	Insert	A new record will be created for custom SLA items in the tSlaCust table.
TR_tString_UpdateLocCache	dbo	tString	Insert, Update, Delete	Updates the cache by localizing system texts.

dbo.ActMark

Marking the record in the request log.

Column	Type	Description
id	tinyint, not null	Record ID
Name	nvarchar(255), not null	Record marking name

dbo.ActOperation

Kind of process in the request log

Column	Type	Description
id	int, not null	Record ID
Name	nvarchar(255), not null	Process kind name

dbo.AdTrustedDomain

List of trustworthy domains.

Column	Type	Description
id	int, not null	Record ID.
DomainName	nvarchar(128), not null	Domain name in a "dot" notation.
Hostname	nvarchar(32), not null	Network name of server where the domain controller is running.
Order	int, not null	Order in which ImportAD will try the servers of the replicated controller of the same domain.
Skip	bit, not null	1=skip elements from this domain during import.

dbo.AppCategory

Application category list. The list is predefined. Custom items cannot be added.

Column	Type	Description
id	int, not null
AppCategory	nvarchar(60), not null
Description	nvarchar(max), null

Perf.AppOperation

Measured operations in applications

Column	Type	Description
id	int, not null	Operation identifier
AppOperation	nvarchar(255), null	Operation name

Perf.AppOperationRecord

Operation responses in applications

Column	Type	Description
id	int, not null	Record identifier
AppOperationId	int, not null	Measured operation identifier. A foreign key to the AppOperation table.
OperationStart	datetime, not null	Operation start time
ServerDurationSeconds	float, null	Duration of the operation on the server in seconds
ClientDurationSeconds	float, null	Duration of the operation in the client in seconds
UserPersonId	int, not null	User identifier of a person who performed the operation

Perf.AppOperationRecordData

Additional operation data in applications

Column	Type	Description
id	int, not null	Data record identifier
AppOperationRecordId	int, not null	Identifier of a record to which the data is related. A foreign key to the AppOperationRecord table.
DataName	nvarchar(255), null	Parameter name
TextDataValue	nvarchar(255), null	Parameter text value
IntDataValue	int, null	Integer parameter value
FloatDataValue	float, null	Real parameter value

dbo.ArticleHdSection

Assigning articles from the knowledge base to services.

Column	Type	Description
id	int, not null
ArticleId	int, null
SectionId	int, null

dbo.AssetDetectionUpload

Information on files received from autonomous Agents.

Column	Type	Description
Id	uniqueidentifier, not null
ComputerNodeId	int, not null
DetectionKind	int, not null
TempFileName	nvarchar(100), null

dbo.ColumnValueLoc

Cache of value list item localizations.

Column	Type	Description
ColumnValueId	int, not null	Value list item ID.
ColumnId	int, not null	Custom item ID.
LocaleId	int, not null	Language ID.
ColumnValue	nvarchar(max), not null	Localized item value.
ColumnValueShort	nvarchar(max), not null	Localized reduced item value.

dbo.DetectEventLog

Detected events from the Event log of computers

Column	Type	Description
id	int, not null	Record ID
DetectId	int, not null	Detection ID
EventDate	datetime, null	Event date and time (UTC)
EventID	int, null	Event ID in the Event log
Message	nvarchar(max), null	Event text

dbo.DetectProfile

Detection profiles

Column	Type	Description
id	int, not null	Record ID
ProfileName	nvarchar(64), not null	Profile name
DefaultProfile	bit, not null	Default profile
DetectPeriod	int, null	Period of automatic detection planning
HwMethodId	int, null	HW detection method ID
HwSharePath	nvarchar(255), null	Path to the shared folder of HW detection
HwTcpIpPort	int, null	HW detection agent port number during detection by Agent over TCP/IP
HwUpdateObjects	bit, not null	Update objects in the tree automatically according to HW detection
SwMethodId	int, null	SW detection method ID
SwSharePath	nvarchar(255), null	Path to the shared folder of SW detection
SwTcpIpPort	int, null	SW detection agent port number during detection by Agent over TCP/IP
SwIsFull	bit, not null	Full SW detection
SwIncludeFiles	nvarchar(255), null	Full SW detection, include files
SwExcludeFiles	nvarchar(255), null	Full SW detection, skip files
SwUpdateInstHist	bit, not null	Update Installation Registry automatically according to SW detection

dbo.DetRegUninstall

Detected registry entries. The table contains records which may differ in various computers.

Column	Type	Description
id	int, not null	Record ID.
DetectId	int, not null	ID detection.
RegUninstallId	int, not null	ID of the unique registry key.
EstimatedSize	int, null
UninstallString	nvarchar(255), null
ProductID	nvarchar(255), null
InstallDate	nvarchar(255), null
InstallLocation	nvarchar(255), null
InstallSource	nvarchar(255), null
LogFile	nvarchar(255), null
ModifyPath	nvarchar(255), null
Readme	nvarchar(255), null
NoModify	int, null
NoRemove	int, null
NoRepair	int, null
ALC_ProductPath	nvarchar(255), null
PIDKey	nvarchar(255), null
CD_KEY	nvarchar(255), null	Detected activation key.
DigitalProductId	nvarchar(255), null	Detected product key.

dbo.EmailSignatureHdSection

Assigning signatures to services.

Column	Type	Description
EmailSignatureId	int, not null
HdSectionId	int, null

dbo.HdSectionLoc

Cache of service localizations.

Column	Type	Description
HdSectionId	int, not null	Service ID.
LocaleId	int, not null	Language ID.
HdSection	nvarchar(255), null	Localized service name.
HdSectionShort	nvarchar(255), null	Located short service name.
HdSectionDesc	nvarchar(max), null	Located short service name.
HdSectionKeywords	nvarchar(max), null	Localized service keywords.
HdSectionLocId	int, not null	Record ID.

dbo.HdSectionManager

Effective service managers.

Column	Type	Description
id	int, not null	Record ID.
HdSectionId	int, not null	ID of the service where the user is a manager.
PersonId	int, not null	User ID.
RequesterRoleId	int, not null	ID of the group of requesters associated with the permissions (mapping of requesters to the solver team).

dbo.HdSectionMessageTag

Unique service prefix and suffix pair.

Column	Type	Description
id	int, not null	Record ID
Prefix	nvarchar(255), null	Prefix
Suffix	nvarchar(255), null	Suffix

dbo.HdSectionOperator

Effective service operators.

Column	Type	Description
id	int, not null	Record ID.
HdSectionId	int, not null	ID of the service where the user is an operator.
PersonId	int, not null	User ID.
RequesterRoleId	int, not null	ID of the group of requesters associated with the permissions (mapping of requesters to the solver team).

dbo.HdSectionReader

Effective readers in services.

Column	Type	Description
id	int, not null	Record ID.
HdSectionId	int, not null	ID of the service where the user is a reader.
PersonId	int, not null	User ID.
RequesterRoleId	int, not null	ID of the group of requesters associated with the permissions (mapping of requesters to the solver team).

dbo.HdSectionRightsLog

Logging of changes in user permissions to services.
The meaning of values in permission columns:
1=enable
0=refuse
NULL=not set

Column	Type	Description
id	int, not null	Record ID
TimeStamp	datetime, not null	Change performance date and time (UTC)
ModifiedByPersonId	int, null	User ID of a person who performed the change.
ModifiedByPerson	nvarchar(255), not null	The name of the user who did the change.
HdSectionId	int, null	Service ID
HdSectionIdOld	int, null	ID of the original service
HdSection	nvarchar(255), null	Service name
HdSectionOld	nvarchar(255), null	Original service name
RoleId	int, null	User group ID which is the permission holder.
RoleIdOld	int, null
Role	nvarchar(255), null	User group name which is the permission holder.
RoleOld	nvarchar(255), null	User group name of a person who was originally a permission holder.
PersonId	int, null	User ID of a person who is the permission holder.
PersonIdOld	int, null	User ID of a person who was originally a permission holder.
Person	nvarchar(255), null	User name of a person who is the permission holder.
PersonOld	nvarchar(255), null	User name of a person who was originally a permission holder.
Operator	bit, null	Operator permissions
OperatorOld	bit, null	Original operator permissions
Solver	bit, null	Solver permissions
SolverOld	bit, null	Original solver permissions
SolverTake1	bit, null	Solver permissions with the right to take the request over (main)
SolverTake1Old	bit, null	Original solver permissions with the right to take the request over (main)
SolverTake2	bit, null	Solver permissions with the right to take the request over (secondary)
SolverTake2Old	bit, null	Original solver permissions with the right to take the request over (secondary)
Manager	bit, null	Manager permissions
ManagerOld	bit, null	Original manager permissions
Reader	bit, null	Reader permissions
ReaderOld	bit, null	Original reader permissions
ExceptionalSolver	bit, null	Irregular solver permissions
ExceptionalSolverOld	bit, null	Original irregular solver permissions
RequesterRoleId	int, null	ID of the group of requesters associated with the permissions (mapping of requesters to the solver team).
RequesterRoleIdOld	int, null	ID of the group of requesters originally associated with the permissions (mapping of requesters to the solver team).
RequesterRole	nvarchar(255), null	Name of the group of requesters associated with the permissions (mapping of requesters to the solver team).
RequesterRoleOld	nvarchar(255), null	Name of the group of requesters originally associated with the permissions (mapping of requesters to the solver team).

dbo.HdSectionSolver

Effective service solvers.

Column	Type	Description
id	int, not null	Record ID.
HdSectionId	int, not null	ID of the service where the user is a solver.
PersonId	int, not null	User ID.
RequesterRoleId	int, not null	ID of the group of requesters associated with the permissions (mapping of requesters to the solver team).

dbo.IdSeqType

Numeric sequence types.

Column	Type	Description
id	int, not null	Record ID.
IdSeqType	nvarchar(32), not null	Numeric sequence type.

dbo.IntegratedAuthIpRange

IP address range for Integrated Windows Authentication.

Column	Type	Description
id	int, not null	Record ID.
FromIP	bigint, null	Beginning of the range of IP addresses, including.
ToIP	bigint, null	End of the range of IP addresses, including endpoint.

dbo.KindDataType

Property data types in AM.

Column	Type	Description
KindDataTypeId	int, not null	Property data type ID.
DataTypeName	nvarchar(20), null	Property data type name.

dbo.KindRight

Security for properties.

Column	Type	Description
id	int, not null	Record ID.
KindId	int, not null	Property definition ID.
RoleId	int, not null	Group ID.
ClassId	int, null	Object kind ID. The value NULL meals that the permission applies to all object kinds.
CanRead	tinyint, null	Permission to read.
CanModify	tinyint, null	Permission to change value.

dbo.LibraryIcon

Service icon library.

Column	Type	Description
Id	int, not null	Record ID
Name	nvarchar(100), null	Icon name
Content	varbinary, not null	Binary content of file in PNG format
SystemIcon	bit, not null	1 = system icon

dbo.LicDowngrade

License - downgrade.

Column	Type	Description
LicHistId	int, not null	License ID - tblListHist
ProductId	int, not null	Product ID - tblProduct
Desc	nvarchar(255), null	Note

dbo.LicHistCust

License custom items values.

Column	Type	Description
LicHistId	int, null

dbo.LicHistItemAssign

Assigning/removing/moving license to/from/between computers.

Column	Type	Description
id	int, not null	Record ID
LicHistId	int, not null	License
LicHistItemId	int, null	License item
AssignedDate	datetime, not null	Date assigned/removed
AssignedPersonId	int, not null	Assigning/Removing author
SrcNodeId	int, null	Source object
DestNodeId	int, null	Target object
LicInfo	nvarchar(1000), null	Information on the assigned/removed license.
ItemInfo	nvarchar(1000), null	Information on the assigned/removed license item.

dbo.LicHistLog

Change record for a license or a license item.

Column	Type	Description
id	int, not null	Record ID.
LogDate	datetime, not null	Date and time of the event.
LicHistId	int, null	The license ID to which the change relates. A foreign key in the LicHist table.
LicHistLogKindId	int, not null	Change kind ID. The kinds of changes are specified in the LicHistLogKind table.
PersonId	int, not null	Change author ID. A foreign key in the tPerson table.
PropName	nvarchar(100), null	Name of the changed license property or license item property.
OldVal	nvarchar(255), null	The original property value.
NewVal	nvarchar(255), null	New property value.
Message	nvarchar(max), null	A message displayed in the license log.

dbo.LicHistLogKind

Kind of change of a license or a license item.

Column	Type	Description
id	int, not null	Record ID.
LogKind	nvarchar(100), not null	Kind of change.
MsgTemplate	nvarchar(255), not null	Template of the message for displaying the change in the license log.

dbo.LicHistRelation

A table containing links between licenses in AM Console

Column	Type	Description
id	int, not null	Record ID.
BeginLicHistId	int, not null	Initial license link ID. A foreign key on the tblLicHist table.
EndLicHistId	int, not null	End license link ID. A foreign key on the tblLicHist table.
LicHistRelationTypeId	int, not null	Link type. A foreign key on the LicHistRelationType table.
ModifiedDate	datetime, not null	Date of last link edit.
ModifiedByPersonId	int, not null	Person who performed the last link edit.

dbo.LicHistRelationType

Types of links between licenses in the AM

Column	Type	Description
id	int, not null	Record ID
BeginName	nvarchar(32), not null	Start of link (name).
EndName	nvarchar(32), not null	End of link (name).
Directional	bit, not null	If the link is directional or non-directional. 1 = directional, 0 = non-directional.
Cyclic	bit, not null	if creating circular tasks is permitted. 1 = Yes, 0 = No.
OneToMany	bit, not null	If the link type is OneToMany. 1 = OneToMany, 0 = ManyToMany.
LicHistRelationTypeBehaviorId	int, not null	Link behavior. If system or custom one. A foreign key on LicHistRelationTypeBehavior.

dbo.LicHistRelationTypeBehavior

Types of links between objects in the AM from the viewpoint of system/custom links.

Column	Type	Description
id	int, not null	Record ID
Name	nvarchar(70), null	Name

dbo.LicKind

"CAL/Licensing" list, i.e. per device, per user, etc.

Column	Type	Description
id	int, not null
LicKind	nvarchar(32), not null

dbo.LicProductCoverage

Which of all products have license coverage.

Column	Type	Description
LicHistId	int, not null	License ID - tblListHist
ProductId	int, not null	Product ID - tblProduct
ProductPackId	int, null

dbo.LicType

License types.

Column	Type	Description
id	int, not null	Item ID.
LicType	nvarchar(32), not null	Type name.

dbo.MailMessage

Outgoing email queue.

Column	Type	Description
id	int, not null
EmlMail	varbinary, not null
SendAttempts	int, null
LastErrorMsg	nvarchar(200), null
LastAttemptTime	datetime, null
Priority	int, null	Priority in the queue for sending. Larger numbers represent higher priority. The default value is 10000. Recommended values: - Urgent messages (e.g., synchronization messages between systems) = 15000 - Standard notifications and alerts = 10000 - Messages sent in bulk = 5000

dbo.News

Current messages.

Column	Type	Description
id	int, not null	Primary table key.
CreatedDate	datetime, not null	Creation date of current message
Subject	nvarchar(max), not null	Name of current message.
Text	nvarchar(max), null	Text of current message.
Order	int, not null	Current message display order.
ShowEndDate	datetime, null	Date until which the current message shall be displayed.
CreatedByPersonId	int, not null	User who created the current message.
HtmlText	nvarchar(max), null	HTML text of the current news
SentDate	datetime, null	Date and time of the last sending of the message.

dbo.NewsHdSection

Services for which the individual current messages are intended.

Column	Type	Description
id	int, not null	Primary table key.
NewsId	int, not null	id of the current message.
HdSectionId	int, null	id of the service for which the current message (NewsId) is intended. NULL of the current message is intended for all services.

dbo.NewTicketFormColumn

Column order on a New Request Form

Column	Type	Description
id	int, not null	Entity ID
SectionId	int, not null	Link to service
ColumnId	int, not null	Link to column
Order	int, not null	Column order on a New Request Form

dbo.NodeRelation

Table with links between objects in AM Console

Column	Type	Description
id	int, not null	Record ID.
BeginNodeId	int, not null	ID of start link object. Foreign key on tblNode table.
EndNodeId	int, not null	ID of end link object. Foreign key on tblNode table.
NodeRelationTypeId	int, not null	Link Type. Foreign key on NodeRelationType table.
ModifiedDate	datetime, not null	Date of last link edit.
ModifiedByPersonId	int, not null	Person who performed the last link edit.

dbo.NodeRelationType

Types of links between objects in AM

Column	Type	Description
id	int, not null	Record ID
BeginName	nvarchar(32), not null	Start of link (name).
EndName	nvarchar(32), not null	End of link (name).
Directional	bit, not null	If the link is directional or non-directional. 1 = directional, 0 = non-directional.
Cyclic	bit, not null	if creating circular tasks is permitted. 1 = Yes, 0 = No.
OneToMany	bit, not null	If the link type is OneToMany. 1 = OneToMany, 0 = ManyToMany.
NodeRelationTypeBehaviorId	int, not null	Link behavior. System or custom. Foreign key to NodeRelationTypeBehavior.

dbo.NodeRelationTypeBehavior

Types of links between objects in AM from the viewpoint of system/custom links

Column	Type	Description
id	int, not null	Record ID.
Name	nvarchar(70), null	Name.

dbo.NodeRightLog

Logging of changes in permissions of users in Asset Management.

Column	Type	Description
Id	int, not null	Record ID.
TimeStamp	datetime, not null	Date and time of the change execution.
User	nvarchar(255), null	User name.
Group	nvarchar(255), null	Group name.
Object	nvarchar(255), null	Object name.
ObjectOld	nvarchar(255), null	Object name - the previous value.
Recursive	bit, not null	Check box inclusive of child objects.
RecursiveOld	bit, null	Check box inclusive of child objects - the previous value.
Class	nvarchar(255), null	Object kind name.
ClassOld	nvarchar(255), null	Object kind name - the previous value.
Read	bit, null	Permission to read.
ReadOld	bit, null	Permission to read - the previous value.
Write	bit, null	Permission to edit.
WriteOld	bit, null	Permission to edit - the previous value.
Move	bit, null	Permission to move.
MoveOld	bit, null	Permission to move - the previous value.
Create	bit, null	Permission to create any objects.
CreateOld	bit, null	Permission to create any objects - the previous value.
Delete	bit, null	Permission to delete.
DeleteOld	bit, null	Permission to delete - the previous value.
ModifiedBy	nvarchar(255), not null	Logged-in user name.

dbo.OperatorServiceUsage

Services to which the given operator finally created requests over the New Request Form.

Column	Type	Description
id	int, not null	Record ID.
PersonId	int, not null	The operator who used the given service while registering the request.
HdSectionId	int, not null	Used service ID while registering the request
LastUsed	datetime, not null	Service last use time

dbo.PersonBehavior

People types. Normal users =1, system users >1.

Column	Type	Description
id	int, not null	Record ID.
Description	nvarchar(max), null	Description of the system person type.

dbo.PersonEmailUsage

Use of an e-mail address for sending the message by a specific user.

Column	Type	Description
id	int, not null	Record ID.
UsedByPersonId	int, not null	The user who used the e-mail address.
UsedEmail	nvarchar(255), not null	Used e-mail address for sending the message.
LastUsed	datetime, not null	Time of the last use of the email address.

dbo.PersonEventDisplay

Events viewed by a person.

Column	Type	Description
Id	int, not null
PersonId	int, null
ActId	int, null
TicketApprovalId	int, null
TicketApprovalItemId	int, null

dbo.PersonManager

Pre-counted structure of managers and employees.

Column	Type	Description
ManagerPersonId	int, not null	Manager's ID.
EmployeePersonId	int, not null	Employee's ID.
Distance	int, not null	Hierarchical distance of a user from his/her supervisor. Automatically calculated column. Direct manager = 1, manager of a direct manager = 2 etc.

dbo.PersonPasswordHistory

Used people's passwords.

Column	Type	Description
id	int, not null	Record ID.
SinceDate	datetime, not null	Password setting date.
PersonId	int, not null	Person Id.
Password	nvarchar(255), not null	Hash of password used.

dbo.PersonTicketDisplay

A record from the history of the last viewed requests of the requester.

Column	Type	Description
TicketId	int, not null	Viewed request number.
PersonId	int, not null	ID of the person who viewed the request.
LastDisplayed	datetime, null	Date and time of the last view of the request.
EventsNotDisplayed	bit, not null
Id	int, not null

dbo.Printer

Printers

Column	Type	Description
id	int, not null
Name	nvarchar(100), not null
Model	nvarchar(100), null

dbo.PrintJob

Printing tasks

Column	Type	Description
id	int, not null
Name	nvarchar(100), not null
Pages	int, not null
Color	bit, null
Submitted	datetime, not null
PrintedByPersonId	int, not null
PrintedOnComputerId	int, not null
PrinterId	int, not null
PaperType	nvarchar(50), null
SubmittedUtc	datetime, null

dbo.PrivateModeInsertReq

Request to insert private mode.

Column	Type	Description
id	int, not null
ForPersonId	int, not null
OnComputerId	int, not null
PrivateModeStart	datetime, not null
PrivateModeEnd	datetime, not null
StartedToken	nvarchar(50), null
Started	datetime, null
Error	nvarchar(200), null
PrivateModeUtcStart	datetime, not null

dbo.ProductCust

Product License custom items values.

Column	Type	Description
ProductId	int, not null

dbo.ProductState

Product status

Column	Type	Description
id	int, not null	Product status - numerical (Primary key)
ProductState	nvarchar(127), not null	Product status - written
txtDesc	nvarchar(255), not null	txtDesc

dbo.ProductUsage

Table containing utilization of individual products on the computers over past 12 months.

Column	Type	Description
ComputerId	int, not null	Computer ID
ProductId	int, not null	Product ID
RuntimeHoursMonth0	float, null	Run time in month 0 in hours (used as circular buffer, column number with actual month is in tProperty table)
RuntimeHoursMonth1	float, null	Run time in month 1
RuntimeHoursMonth2	float, null	Run time in month 2
RuntimeHoursMonth3	float, null	Run time in month 3
RuntimeHoursMonth4	float, null	Run time in month 4
RuntimeHoursMonth5	float, null	Run time in month 5
RuntimeHoursMonth6	float, null	Run time in month 6
RuntimeHoursMonth7	float, null	Run time in month 7
RuntimeHoursMonth8	float, null	Run time in month 8
RuntimeHoursMonth9	float, null	Run time in month 9
RuntimeHoursMonth10	float, null	Run time in month 10
RuntimeHoursMonth11	float, null	Run time in month 11
RuntimeHoursMonth12	float, null	Run time in month 12

dbo.ProfileValue

View settings table

Column	Type	Description
PersonId	int, not null	Foreign key to table tPerson - iPersonId. Specifies the settings "owner"
ValueName	nvarchar(max), not null	Name of settings including path used in registries. The path is provided for the purpose of product identification
StringValue	nvarchar(max), null	String settings value
IntValue	int, null	Int settings value
Backup	bit, not null

dbo.ReanalyzeRecordsRequest

Request to recalculate statistics.

Column	Type	Description
id	int, not null
StartDate	datetime, null
EndDate	datetime, null
PersonId	int, null
ComputerId	int, null
ReanalyzeStarted	datetime, null

dbo.ReceivedMessage

Table for temporary storage of read messages for custom actions.

Column	Type	Description
id	int, not null	Message ID.
EmlMail	varbinary, not null	Message in EML format.
Created	datetime, not null	Date and time of message storage in the database.

dbo.ReceivedMessageRule

Rules for incoming messages for MailboxReader

Column	Type	Description
id	int, not null	Record ID
OrderNum	int, not null	Determines the order in which the rules are detected and applied.
RuleName	nvarchar(255), not null	Name of rules (must be unique).
SubjectCondition	nvarchar(255), null	Condition for comparing with the subject of the loaded mail.
BodyCondition	nvarchar(255), null	Condition for comparing with the body of the loaded mail.
SenderCondition	nvarchar(255), null	Condition for comparing with the recipient of the loaded mail.
ReceiverCondition	nvarchar(255), null	Condition for comparing with the sender of the loaded mail.
SendMessage	bit, not null	Permit "Send message" action (Yes/No).
MailTo	nvarchar(255), null	Message recipient for "Send message" action.
MailSubject	nvarchar(255), null	Message subject for "Send message" action.
MailText	nvarchar(max), null	Message text for "Send message" action.
MoveRequestToService	bit, not null	Permit "Move to service" action (Yes/No).
MoveToSectionId	int, null	If "Move to service" is permitted, the service id is displayed, otherwise NULL.
ResolveRequest	bit, not null	Enabling the option "Resolve request" (Yes/No).
DeleteRequest	bit, not null	Permit "Remove request" option (Yes/no).
ModifiedDate	datetime, null	Date and time of last rule edit.
ModifiedByPersonId	int, null	Person who edited the rules.

dbo.RoleBehavior

Types of system rolls, e.g. all users, administrators, ...

Column	Type	Description
id	int, not null
RoleBehavior	nvarchar(50), null

dbo.RoleMembershipLog

Logging of changes in membership in groups.

Column	Type	Description
Id	int, not null	Record ID.
TimeStamp	datetime, not null	Date and time of the operation execution.
MemberTypeId	int, not null	Kind of membership in the group.
Member	nvarchar(255), not null	User or group name.
OperationId	int, not null	Operation.
Group	nvarchar(255), not null	Group name.
ModifiedBy	nvarchar(255), not null	Logged-in user name.

dbo.RoleMembershipLogMemberType

Kind of membership in the group.

Column	Type	Description
Id	int, not null	Membership kind ID.
Name	nvarchar(50), not null	Membership kind name.

dbo.RoleMembershipLogOperation

Executed operation which is logged.

Column	Type	Description
Id	int, not null	Operation ID.
Name	nvarchar(50), not null	Operation name.

dbo.SamAlert

SAM notifications sent.

Column	Type	Description
id	int, not null	Record ID
ProductId	int, not null	Product
ComputerId	int, not null	Computer
SentDate	datetime, not null	Date on which the notification was sent
SamAlertRuleId	int, not null	Notification type
SequenceNum	int, not null	Sequence number of notification
Recipients	nvarchar(max), null	Recipients
ResolvedDate	datetime, null	Date on which the system determined the problem was resolved.

dbo.SamAlertConfig

SAM configuration of notifications.

Column	Type	Description
CheckingDetectPeriod	int, not null
SendTimeHour	float, not null
RepeatLastAlertAfterDays	int, null
MaxDetectAgeDays	int, null

dbo.SamAlertRule

SAM notification rules.

Column	Type	Description
id	int, not null
Active	bit, not null
AlertAfterDays	int, null
AlertSwManager	bit, not null
AlertSuperior	bit, not null
AlertRoleId	int, null

dbo.SamType

SAM notification type - Audit: yes, no, via e-mail.

Column	Type	Description
id	int, not null
Name	nvarchar(32), not null
Desc	nvarchar(256), null

dbo.Server

Setting the ALVAO servers (AM Collector).

Column	Type	Description
id	int, not null
Default	bit, not null
Hostname	nvarchar(20), null
Desc	nvarchar(max), null
LastConnectDate	datetime, null
Unknown	bit, not null
ApprovedCollector	bit, not null
DetEvalImmediately	bit, not null
DetPingBeforeDirect	bit, not null
DetPingBeforeAgent	bit, not null
DetAfterPcOffMinutes	int, not null
DetAafterErrorMinutes	int, not null
DetCntAtOnce	int, not null
DetEvalCntAtOnce	int, not null
DetBlockSleepTimeMinutes	int, not null
DetFilter	nvarchar(max), null
DetEvalFilter	nvarchar(max), null
PswdFilePath	nvarchar(1024), null
NetScanActive	bit, not null
NetScanRemoveDomain	bit, not null
NetScanAlwaysSaveIP	bit, not null
SchedEvalActive	bit, not null
SchedEvalTimeFrom	float, null
SchedEvalTimeTo	float, null
SchedEvalDayExc	int, null
SchedDetActive	bit, not null
SchedDetTimeFrom	float, null
SchedDetTimeTo	float, null
SchedDetDayExc	int, null
AutoLoadActive	bit, not null
AutoLoadFolder	nvarchar(1024), null
AutoLoadDeleteOnSucc	bit, not null
AutoloadDeleteOnFail	bit, not null
SwLibDownloadLib	bit, not null
SwlibEvalAllDetAfterDownload	bit, not null
SwlibCheckNewLibDays	int, null
SwLibSendAddUnknownReq	bit, not null
SwLibSearchUnknownSW	bit, not null
SwlibSendAnon	bit, not null
SwLibSendContactEmail	nvarchar(255), null

dbo.SharedView

Table of shared views.

Column	Type	Description
id	int, not null	Shared view identifier
OwnerPersonId	int, not null	View owner. A foreign key to the tPerson table.
Settings	nvarchar(max), not null	Shared view setting
GridName	nvarchar(max), not null	Name of a table which the shared view is assigned to. The same as dbo.ProfileValue.ValueName.
Removed	datetime, null	Time of view deletion. If it wasn’t, NULL is present.

dbo.SharedViewRecipient

Table of users and groups which the view is shared with.

Column	Type	Description
RoleId	int, null	The group of persons who the view is shared with.
SharedViewId	int, not null	A foreign key to the SharedView table.
id	int, not null	Record identifier.
PersonId	int, null	A person who the view is shared with.

dbo.SlaAlertRuleReceiver

Notice for unresolved requests - other recipients.

Column	Type	Description
id	int, not null
SlaAlertRuleId	int, not null
PersonId	int, null
RoleId	int, null

dbo.SlaLoc

Cache of SLA localizations.

Column	Type	Description
SlaId	int, not null	SLA ID.
LocaleId	int, not null	Language ID.
Sla	nvarchar(255), null	Localized SLA name.
SlaDesc	nvarchar(max), null	Localized SLA description.

dbo.SlaRightsLog

Logging of changes in SLA assignment
The meaning of values in permission columns:
1=enable
0=refuse
NULL=not set

Column	Type	Description
id	int, not null	Record ID
TimeStamp	datetime, not null	Change performance date and time (UTC)
ModifiedByPersonId	int, null	User ID of a person who performed the change.
ModifiedByPerson	nvarchar(255), not null	The name of the user who did the change.
HdSectionId	int, null	Service ID
HdSectionIdOld	int, null	ID of the original service
HdSection	nvarchar(255), null	Service name
HdSectionOld	nvarchar(255), null	Original service name
RoleId	int, null	User group ID which is the permission holder.
RoleIdOld	int, null
Role	nvarchar(255), null	User group name of a person who was originally a permission holder.
RoleOld	nvarchar(255), null
PersonId	int, null	User ID of a person who is the permission holder.
PersonIdOld	int, null	User ID of a person who was originally a permission holder.
Person	nvarchar(255), null	User name of a person who is the permission holder.
PersonOld	nvarchar(255), null	User name of a person who was originally a permission holder.
SlaId	int, null	SLA ID
SlaIdOld	int, null	ID of the original SLA
Sla	nvarchar(255), null	SLA name
SlaOld	nvarchar(255), null	Original SLA name
Access	bit, null	Access permissions
AccessOld	bit, null	Original access permissions
Default	bit, null	Marking of the default SLA
DefaultOld	bit, null	Original marking of the default SLA

dbo.StringLoc

Cache of text string localizations.

Column	Type	Description
StringId	int, not null	Text string ID.
LocaleId	int, not null	Language ID.
String	nvarchar(max), null	Localized string text.

dbo.Subscriber

A table containing information on the customer and on the request on which information is taken.

Column	Type	Description
id	int, not null
PersonId	int, not null
TicketId	int, not null
SinceDate	datetime, null
SubscribedByPerson	int, null	Id of the user who set the subscription.

dbo.SwItemKind

Kinds of records in the views of software.

Column	Type	Description
id	int, not null	Record ID.
Kind	nvarchar(64), not null	Kind of record.

dbo.tAccount

Organization (in accordance with CRM, i.e. the company).

Column	Type	Description
iAccountId	int, not null
sAccount	nvarchar(255), not null
sImportSystem	nvarchar(255), null
sImportRecordId	nvarchar(255), null
dRemoved	datetime, null
liRemovedPersonId	int, null
dCreated	datetime, not null
liCreatedPersonId	int, null
dModified	datetime, not null
liModifiedPersonId	int, null
Phone	nvarchar(30), null	Phone
Phone2	nvarchar(30), null	Phone 2
Fax	nvarchar(30), null	Fax
Email	nvarchar(50), null	Email
Email2	nvarchar(50), null	Email 2
AddressId	int, null	Address 1
Address2Id	int, null	Address 2
Web	nvarchar(50), null	Company web
IdentificationNumber	nvarchar(20), null	Company ID - company identification number
TaxIdentificationNumber	nvarchar(20), null	VAT ID - value added tax identification number

dbo.tAccountCust

Organization custom items values.

Column	Type	Description
liAccountId	int, null

dbo.tAct

The record in communication or request log.

Column	Type	Description
iActId	int, not null	Record ID
liActKindId	int, null	Link to record type
dAct	datetime, null	Time at which the event occurred:
sAct	nvarchar(max), null	Name of event
mActNotice	nvarchar(max), null	Note to event
liActFromPersonId	int, null	Link to sender.
liActToPersonId	int, null	Link to recipient.
liActHdTicketId	int, null	Request to which the event belongs
sActFrom	nvarchar(1024), null	Sender name
sActFromEmail	nvarchar(255), null	Sender email
sActFromPhone	nvarchar(255), null	Sender's phone
mActFromContact	nvarchar(max), null	Sender contact details
sActFromMobile	nvarchar(255), null	Sender cell phone
sActFromOffice	nvarchar(255), null	Sender office
sActFromDepartment	nvarchar(255), null	Sender's department
sActFromWorkPosition	nvarchar(255), null	Sender's job
sActFromCompany	nvarchar(255), null	Sender's company
sActTo	nvarchar(1024), null	Name of the recipient. At e-mail messages sent to multiple recipients, the column contains all message recipients.
sActToEmail	nvarchar(255), null	Recipient e-mail. The column is empty at e-mail messages sent to multiple recipients.
nActWorkHours	float, null	Number of work hours
dActRemoved	datetime, null	Time at which the event was removed. The event is not removed for NULL
sActCc	nvarchar(1024), null	Copy
sActAutoSubmitted	nvarchar(255), null	Atribut AutoSubmitted read from email
sActMessageId	nvarchar(255), null	Atribut MessageId read from email
sActXSpamLevel	nvarchar(255), null	Atribut XSpamLever read from email
sActXSpamStatus	nvarchar(255), null	Atribut XSpamStatus read from email
nActTravelHours	float, null	Time spent on trip in hours
nActTravelKm	float, null	Travel distance in km
bNoCharge	bit, not null	If the value is 1, paid
bWaitingForUser	bit, null	1 - Marks the start of waiting for the requisitioner from 0 - Marks the end of waiting for the requisitioner NULL - does not change the status of waiting for the requisitioner
dRecordCreated	datetime, null	Time at which the record was created. This attribute is only available from version 2.9, records created with an older version will have a NULL value
sRecordCreatedByMachine	nvarchar(255), null	Name of computer on which the record was created. This attribute is only filled in by the MailboxReader. This attribute is only available from version 2.9, records created with an older version will have a NULL value
iRecordCreatedByProcessPid	int, null	Process ID which created the record. This attribute is only available from version 2.9, records created with an older version will have a NULL value
CreatedByPersonId	int, null	User ID of the event creator
ActHtml	nvarchar(max), null
ActOperationId	int, null	Process kind ID
EffectiveDate	datetime, null
ActMarkId	tinyint, null	Record marking. A foreign key to the ActMark table.

dbo.tActHd

Expanding tAct information for the request log.

Column	Type	Description
liActHdActId	int, not null	Link to event.
bActHdUserRead	bit, not null	The flag specifying whether this event can also be seen by requesters without additional permissions for the service

dbo.tActKind

Record type tAct, e.g. "e-mail“, "phone“, "note“, "process“, …

Column	Type	Description
iActKindId	int, not null	Record ID: 1 = e-mail, 2 = phone, 3 = personal meeting, 4 = letter, 5 = voice message, 6 = written message, 7 = form, 8 = note, 9 = process, 10 = other, 11 = alert.
sActKind	nvarchar(255), null	Naming the type of event
iActKindOrder	int, null	Order in which records are displayed.
Removable	bit, not null

dbo.tAddress

Address

Column	Type	Description
id	int, not null
Street	nvarchar(max), not null	Street
ZIP	nvarchar(20), null	ZIP code
City	nvarchar(100), not null	City
Country	nvarchar(100), null	Country

dbo.tApprovalSchema

Approval schemes.

Column	Type	Description
iApprovalSchemaId	int, not null
sApprovalSchema	nvarchar(255), null
mApprovalSchemaDescription	nvarchar(max), null
dApprovalSchemaRemoved	datetime, null
dApprovalSchemaCreated	datetime, null
AutoApproveStepsSameApprover	bit, not null	Automatic approval of steps with the same approver.

dbo.tApprovalSchemaItem

Approval scheme step.

Column	Type	Description
iApprovalSchemaItemId	int, not null
liApprovalSchemaItemApprovalSchemaId	int, not null
iApprovalSchemaItemOrder	int, not null
liApprovalSchemaItemAuthorityRoleId	int, null
bApprovalSchemaItemAuthorityManagerOfUser	bit, not null	The “Requester's direct manager” approval step
bApprovalSchemaItemAuthorityRootManagerOfUser	bit, not null
nExpirationHours	float, null
sCustom	nvarchar(255), null
sApprovalSchemaItemCustomUrl	nvarchar(max), null	Custom form for "approval/rejection".
AutoApproveByRequester	bit, not null	The step is automatically approved by the requester, if he is a member of the selected approval group.
AuthorityRequester	bit, not null	"Requester" approval step.
OnlyRequesterOrHisManager	bit, not null	Selection of the approval step “Group” - “only the requester or their manager”

dbo.tArticle

Article in Knowledge Base.

Column	Type	Description
iArticleId	int, not null
sArticle	nvarchar(1024), null
mArticleAnnotation	nvarchar(max), null
mArticle	nvarchar(max), null
dArticleCreated	datetime, null
dArticleModified	datetime, null
liArticleAuthorPersonId	int, null
ModifierPersonId	int, null
HtmlArticle	nvarchar(max), null
Published	bit, null
Order	int, null
Removed	datetime, null
HtmlArticleBinary	varbinary, null
HtmlArticleBinaryExt	nvarchar(10), null

dbo.tBankHoliday

National holidays.

Column	Type	Description
iBankHolidayId	int, not null
liBankHolidayRegionId	int, null
dBankHoliday	datetime, not null
sBankHoliday	nvarchar(255), null

dbo.tBankHolidayLoaded

National holiday blocks included in the database. A block is a list of holidays belonging to one region and year.

Column	Type	Description
liBankHolidayRegionId	int, not null
iYear	int, not null
dRevision	datetime, not null

dbo.tBankHolidayRegion

Local national holiday regions.

Column	Type	Description
iBankHolidayRegionId	int, not null
sBankHolidayRegion	nvarchar(255), not null

dbo.tblADMap

Mapping attributes from AD to AM properties. This configuration is used by ImportAD.

Column	Type	Description
lintClassId	int, null
lintKindId	int, null
txtADClass	nvarchar(255), null
txtADAttr	nvarchar(255), null
bolKey	bit, not null

dbo.tblAsset

Identification numbers of documents and media.

Column	Type	Description
lintAtomId	int, not null	AtomId - tblAtom
txtId	nvarchar(255), null	ID number 1

dbo.tblAtom

Kind of record - document / medium.

Column	Type	Description
intAtomId	int, not null	Record ID
lintAtomKindId	int, not null	Kind

dbo.tblAtomLend

Information on items lent and returned in the media library.

Column	Type	Description
lintAtomId	int, not null	Atom ID - tblAtom
lintPersonNodeId	int, null	Lended to person in tree - tblNode
txtPerson	nvarchar(255), null	Lended to
dteLended	datetime, null	Date lended
dteReturned	datetime, null	Date returned
txtNote	nvarchar(max), null	Note
liLendingPersonId	int, not null	Lended by - tPerson
liAcceptingPersonId	int, null	Taken over by - tPerson

dbo.tblClass

ID of the objects types. Texts in tblDict.

Column	Type	Description
intClassId	int, not null	Class Id
bComputer	bit, not null

dbo.tblCommandDef

Definitions of commands for the "Administrator's Tools" function.

Column	Type	Description
intCommandDefId	int, not null
intCommandDefUID	int, null
txtName	nvarchar(255), not null
txtCommand	nvarchar(255), not null
txtRunDir	nvarchar(255), null
intGroup	int, null

dbo.tblCompany

Code list of organizations (software products library).

Column	Type	Description
intCompanyId	int, not null
intCompanyUID	int, null
txtName	nvarchar(255), not null
txtAddress1	nvarchar(255), null
txtAddress2	nvarchar(255), null
txtCity	nvarchar(255), null
txtZIP	nvarchar(255), null
txtState	nvarchar(255), null
txtWeb	nvarchar(255), null
txtPhone	nvarchar(255), null
bolProducer	bit, not null
bolReseller	bit, not null
bolPrint	bit, not null
intFlags	int, null
txtDescription	nvarchar(255), null
dteTimeStamp	datetime, not null
bolValid	bit, not null
txtCertifiedBy	nvarchar(255), null

dbo.tblComputerIdClass

ID of the objects types based on which the computer is identified during the detection of HW and SW.

Column	Type	Description
lintClassId	int, null

dbo.tblComputerLog

GTS NOVERA detections.

Column	Type	Description
intComputerLogId	int, not null
dteCreated	datetime, null
dteProcessed	datetime, null
intType	int, null
intServiceType	int, null
txtComputerName	nvarchar(255), null
txtSNMP	nvarchar(255), null
txtLDAPGUID	nvarchar(255), null
txtIPAddress	nvarchar(255), null
txtMACAddress	nvarchar(255), null

dbo.tblDetect

Information on HW and SW detections in the computers.

Column	Type	Description
intDetectId	int, not null	Record ID
lintComputerNodeId	int, not null	Computer designated for detection (tblNode).
dteCreated	datetime, null	Time at which the detection is performed.
dteImported	datetime, null	Time at which the detection is loaded to the database
txtDescription	nvarchar(255), null	Note
lintDetectKindId	int, not null	1=hw, 2=sw (see tblDetectKind, tblDict)
dteRqCreated	datetime, null	Time at which the request (manual or automatic) was created The request will be created once the detection is loaded from the file to the AM Console. The time of the detection is written to dteRqCreated. The "Detect Again" command writes the current time.
txtCollector	nvarchar(255), null	Name of server on which the AM Collector that reserved the request resolution is running.
txtShareRq	nvarchar(255), null	Name of request sub-folder for detection via shared folder.
lintDetectStatusId	int, not null	1 = "no response so far" 2 = "ok" - carried out without warnings and errors. 3 = "warning" - Warnings were encountered during the detection process, but no errors. 4 = "error" - At least one error was encountered during the detection.
liRqCreatedPersonId	int, not null	The user that created this request, see tPerson.
dUpdated	datetime, null
DetectSourceMethod	int, null
ManualRq	bit, not null	If the value is 1, the request was created manually with the activated Detect and evaluate immediately option.

dbo.tblDetectAction

Scheduled evaluation of HW and SW by detection.

Column	Type	Description
intDetectActionId	int, not null
lintDetectId	int, not null
lintDetectActionKindId	int, not null
txtCollector	nvarchar(255), null
ManualRq	bit, not null	If the value is 1, the request was created manually by the Evaluate immediately command.

dbo.tblDetectKind

ID of the types of detection (HW, SW). Texts in tblDict.

Column	Type	Description
intDetectKindId	int, not null

dbo.tblDetectMethod

ID of the methods of detection (without Agent, Agent via TCP/IP, ...). Texts in tblDict.

Column	Type	Description
intDetectMethodId	int, not null

dbo.tblDetectOpts

Detections setting.

Column	Type	Description
lintDetectId	int, null
lintComputerNodeId	int, null
lintDetectMethodId	int, null
txtSharePath	nvarchar(255), null
intTcpipPort	int, null
lintDetectKindId	int, not null
bolSwFull	bit, null
txtSwInclude	nvarchar(255), null
txtSwExclude	nvarchar(255), null
bolUpdate	bit, not null
intDetectPeriod	int, null

dbo.tblDetectStatus

ID of the detections statuses. Texts in tblDict.

Column	Type	Description
intDetectStatusId	int, not null

dbo.tblDetFile

Detected files on the computers (SW detection).

Column	Type	Description
intDetFileId	int, not null
lintFileId	int, null
lintDetectId	int, null
txtFolderPath	nvarchar(255), null
dteCreated	datetime, null
dteModified	datetime, null
dteAccessed	datetime, null
intAttribs	int, null

dbo.tblDict

Common table for the text code lists of the system tables values.

Column	Type	Description
lintClassId	int, null	object class - tblClass
lintNameLangId	int, null	language name - tblLang
lintDetectKindId	int, null
lintDetectStatusId	int, null
lintDetectMethodId	int, null
lintIdSeqId	int, null
lintProductTypeId	int, null
lintProductCategoryId	int, null
lintMediaTypeId	int, null
lintDocumentKindId	int, null
lintHistoryFlags	int, null
lintDiaryKindId	int, null
txtText	nvarchar(255), null	Only one attribute (lintClassId, lintNameLangId, ..., lintDiaryKindId) must have a value other than null. The txtText attribute contains the name of the respective item in lintLangId language.
lintInstallMsgId	int, null	installation/uninstallation reports
lintPropEditMsgId	int, null	Log - edit
lintLicTypeId	int, null	License kind
lintLicModeId	int, null	License mode
lintLicHistCALId	int, null	Cal license
lintPropertyMapAssignId	int, null
lintAssetStateId	int, null	Property status
lintInventoryStatusId	int, null	Stocktaking status
lintAllClassObjId	int, null	Text for "all objects" - combo box
lintLendSubjId	int, null	Log - rental
lintLendMsgId	int, null	Log - rental
liSwPresenceId	int, null	SW profiles - profile name
iLicenseStatusId	int, null	SW - license status - text
iLicErrMsgId	int, null	SW - error message for license on SW tab
iSwProfErrMsgId	int, null	SW - error message for profile on SW tab

dbo.tblDocument

Documents.

Column	Type	Description
lintAtomId	int, not null	Atom ID - tblAtom
lintDocumentKindId	int, not null	Type - tblDict
txtMemo	nvarchar(max), null	Note
dteCreated	datetime, null	Created
lintResellerCompanyId	int, null	Vendor - tblCompany
lintSrcNodeId	int, null	Handover protocol - source object in tree - tblNode
lintDestNodeId	int, null	Handover protocol - target object in tree - tblNode
txtIdNumber2	nvarchar(255), null	ID number 2
dteRemoved	datetime, null	Voided
liCreatedPersonId	int, null	Author - tPerson
liRemovedPersonId	int, null	Voided by - tPerson
TransferConfirmTypeId	int, not null	Sign method.
SignDate	datetime, null	Date of signing.
SignPersonId	int, null	ID of the person who signed the document.
SignComputer	nvarchar(255), null	Name of the computer from which the document was signed.
SignedBy	nvarchar(128), null	The person who signed the document (if its ID cannot be obtained)

dbo.tblDocumentKind

Kinds of documents. Texts in tblDict

Column	Type	Description
intDocumentKindId	int, not null

dbo.tblEvent

Reminders.

Column	Type	Description
intEventId	int, not null
dteSignalDate	datetime, null
dteDate	datetime, not null
txtMemo	nvarchar(max), null
bolChecked	bit, not null
liPersonId	int, not null

dbo.tblFile

Detected files on the computer (SW detection).

Column	Type	Description
intFileId	int, not null
txtName	nvarchar(255), null
txtExt	nvarchar(255), null
intSize	int, null
iInsertSourceRecordAuxId	int, null
ProductId	int, null	Recognized product.
Monitoring	bit, not null	The file is linked to monitoring data.
FileImageId	int, null	Recognized based on the rule.
OriginalProductId	int, null	Original recognized product
Hash	varbinary, not null	File signature.
EvalSwLibDate	datetime, null	The date of the library according to which the file has been recognized.

dbo.tblFileImage

Recognition rules for files (software products library).

Column	Type	Description
intFileImageId	int, not null
intFileImageUID	int, not null
txtName	nvarchar(255), null
txtExt	nvarchar(255), null
intSize	int, null
intFileVersionMSLo	int, null
intFileVersionMSHi	int, null
intFileVersionLSLo	int, null
intFileVersionLSHi	int, null
intProductVersionMSLo	int, null
intProductVersionMSHi	int, null
intProductVersionLSLo	int, null
intProductVersionLSHi	int, null
intLanguage	int, null
intCodePage	int, null
txtComments	nvarchar(255), null
txtCompanyName	nvarchar(255), null
txtFileDescription	nvarchar(255), null
txtFileVersion	nvarchar(255), null
txtInternalName	nvarchar(255), null
txtLegalCopyright	nvarchar(255), null
txtLegalTrademarks	nvarchar(255), null
txtOriginalFilename	nvarchar(255), null
txtProductName	nvarchar(255), null
txtProductVersion	nvarchar(255), null
txtPrivateBuild	nvarchar(255), null
txtSpecialBuild	nvarchar(255), null
bolProductKey	bit, not null
intOrder	int, null
intFlags	int, null
dteTimeStamp	datetime, not null
bolValid	bit, not null
txtCertifiedBy	nvarchar(255), null
lintProductId	int, not null

dbo.tblFileStringInfo

Information on detected files - texts.

Column	Type	Description
lintFileId	int, not null
intLanguage	int, null
intCodePage	int, null
txtComments	nvarchar(255), null
txtCompanyName	nvarchar(255), null
txtFileDescription	nvarchar(255), null
txtFileVersion	nvarchar(255), null
txtInternalName	nvarchar(255), null
txtLegalCopyright	nvarchar(255), null
txtLegalTrademarks	nvarchar(255), null
txtOriginalFilename	nvarchar(255), null
txtProductName	nvarchar(255), null
txtProductVersion	nvarchar(255), null
txtPrivateBuild	nvarchar(255), null
txtSpecialBuild	nvarchar(255), null

dbo.tblFileVerInfo

Information on detected files - versions.

Column	Type	Description
lintFileId	int, not null
intFileVersionMS	int, null
intFileVersionLS	int, null
intProductVersionMS	int, null
intProductVersionLS	int, null
intFileFlagsMask	int, null
intFileFlags	int, null
intFileOS	int, null
intFileType	int, null
intFileSubtype	int, null
intFileDateMS	int, null
intFileDateLS	int, null

dbo.tblHistory

Log - history of objects in the tree - move, deletion, insertion, etc.

Column	Type	Description
intHistoryId	int, not null	Record ID
lintNodeId	int, not null	object - tblNode; always different from null
lintDetectId	int, null	detection - tblDetect; Null is possible, provided the operation was executed manually without a link to the detection
dteDateTime	datetime, null	date and time
intFlags	int, null	bit field: 1 = move "X" here 2 = move "X" from here 3 = move to "X" 4 = new "X" inserted here 5 = created in "X" 6 = "X" moved here 7 = "X" moved from here 8 = moved from "Y" to "X" 9 = new "X" inserted here 10 = created in "X"
lintOpNodeId	int, null	object X - tblNodeId; This attribute can be NULL, if object X was removed from the database
txtOpNodeName	nvarchar(255), null	name of object X including full path
liPersonId	int, not null	Author of recorded operation - tPerson
lintOp2NodeId	int, null	object Y - tblNodeId; This attribute can be NULL, if object Y was removed from the database
txtOp2NodeName	nvarchar(255), null	name of object Y including full path
RemovedDate	datetime, null
RemovedByPersonId	int, null

dbo.tblIcon

Icons.

Column	Type	Description
intIconId	int, not null	icon Id
oleIcon	image, null	icon bitmap
txtDesc	nvarchar(255), null	icon name
uid	int, null	Unique identifier UID (only system icons)

dbo.tblIdSeq

Numerical series - definitions.

Column	Type	Description
intIdSeqId	int, not null	1 = Media 2 = Invoices 3 = Acceptance Protocols 4 = Documents 5 = Certificates 6 = EULAs
txtPrefix	nvarchar(255), null	Prefix
NextNumber	nvarchar(60), null	Next number that will be used. Formatting including "0" is preserved.
txtSuffix	nvarchar(255), null	Suffix
sName	nvarchar(255), null	Series name
liKindId	int, null	Property
bUse	bit, not null	1=series is active
IdSeqTypeId	int, null	Numeric sequence type.

dbo.tblInstHist

Records on installation and uninstallation of products on the computers (manual as well as detected)

Column	Type	Description
intInstHistId	int, not null	installation id
lintComputerNodeId	int, not null	Computer - tblNode
lintProductId	int, not null	Product - tblProduct
lintInstallDetectId	int, null	Which detection detected the installation - tblDetect
lintUnistallDetectId	int, null	Which detection detected the uninstallation - tblDetect
dteInstallDetected	datetime, null	Date on which the installation was detected
dteUninstallDetected	datetime, null	Date on which the uninstallation was detected
dteInstalled	datetime, null	Installed
dteUninstalled	datetime, null	Uninstalled
txtMemo	nvarchar(max), null	Note
txtDetProductName	nvarchar(255), null	Name of detected product
txtDetProductVersion	nvarchar(255), null	Version of detected product
intDetLanguage	int, null	Detection product language - LCID
txtDetProductId	nvarchar(255), null	Detected Product-ID
txtDetInstallDate	nvarchar(255), null	Detected installation date
txtDetRecognizedBy	nvarchar(255), null	Recognized by
txtDetCDKey	nvarchar(255), null	Detected CD-Key
liInstalledPersonId	int, null	Installed by - tPerson
liUninstalledPersonId	int, null	Uninstalled by - tPerson
Installed	datetime, null	Date of manual or detected installation of the product.
Uninstalled	datetime, null	Date of manual or detected uninstallation of the product.

dbo.tblInstTrial

Special installation.

Column	Type	Description
lintProductId	int, not null	Product - tblProduct
lintComputerNodeId	int, not null	Computer - tblNode
txtDesc	nvarchar(255), null	Note
ValidUntil	datetime, null	Date of expiration

dbo.tblInventory

Stocktaking - list of stocktakings.

Column	Type	Description
intInventoryId	int, not null
dteCreated	datetime, null
dteClosed	datetime, null
txtDesc	nvarchar(255), null
bolSelectionLocked	bit, not null

dbo.tblInventoryAsset

Stocktaking - assets in a specific stocktaking.

Column	Type	Description
intInventoryAssetId	int, not null
lintInventoryId	int, null
lintNodeId	int, null
txtDesc	nvarchar(255), null
intSelectionNum	int, null
dteCreated	datetime, null
bolProcessed	bit, not null
bolLocked	bit, not null
bolTransfered	bit, not null
txtAsset_Name	nvarchar(255), null
txtAsset_InventoryNum	nvarchar(255), null
txtAsset_EvidentaryNum	nvarchar(255), null
txtAsset_User	nvarchar(255), null
txtAsset_User_PersonalId	nvarchar(255), null
txtAsset_Place	nvarchar(255), null
txtAsset_SerialNum	nvarchar(255), null
txtRead_Asset_Name	nvarchar(255), null
txtRead_Asset_InventoryNum	nvarchar(255), null
txtRead_Asset_EvidentaryNum	nvarchar(255), null
txtRead_Asset_User	nvarchar(255), null
txtRead_Asset_User_PersonalId	nvarchar(255), null
txtRead_Asset_Place	nvarchar(255), null
txtRead_Asset_SerialNum	nvarchar(255), null
txtRead_State	nvarchar(255), null
lintUserNodeId	int, null
txtAsset_Centre	nvarchar(255), null
txtRead_Asset_Centre	nvarchar(255), null
txtRead_Asset_Class	nvarchar(255), null
dRead_Date	datetime, null
NoteForAdmin	nvarchar(max), null	A message from a person performing asset check over web.
ConfirmedBy	nvarchar(255), null	The user name of a user who confirmed the asset over web.

dbo.tblInventoryAssetPack

Stocktaking - list of reader's files.

Column	Type	Description
intInventoryAssetPackId	int, not null
lintInventoryId	int, null
txtName	nvarchar(255), null
txtDesc	nvarchar(255), null
dteCreated	datetime, null
dteExported	datetime, null
dteImported	datetime, null
liPersonId	int, null
Web	bit, not null	If the reader file is intended for web asset check. 1 = Yes, 0 = No.

dbo.tblInventoryAssetPackRel

Stocktaking - assignment of assets to readers.

Column	Type	Description
lintInventoryAssetPackId	int, null
lintInventoryAssetId	int, null

dbo.tblInventoryAtom

Stocktaking - documents.

Column	Type	Description
lintInventoryId	int, not null
lintAtomId	int, not null

dbo.tblKind

Definitions of the objects properties.

Column	Type	Description
intKindId	int, not null	primary key
txtName	nvarchar(255), not null	property name
lintIconId	int, null	icon - tblIcon
intFlags	int, null	bit field: 0x20 = property not inheritable
lintValueKindId	int, null	This attribute contains the tblKind.intKindId definition of the property, from which the list of values shall be used (tblKindValue)
bolGlobalScope	bit, not null	1 = global property for a class of objects. "0" indicates the property is considered local for each class of objects (printers, computers etc.). An automatic list of values is then put together from the values of this property for the given object class,
bolUnique	bit, not null	1 = property value must be unique
intOrder	int, null	The sequence for table filtering can be set
intKindCode	int, null	The unique number determines the property (integrated ones are numbered), user properties do not have this number
bSelectOnly	bit, not null	1 = property value can only be selected from the list of values
CleanValueByCopying	bit, not null	1 = Delete value when copying properties
KindDataTypeId	int, not null	Property data type ID.

dbo.tblKindValue

Value lists for the properties of objects.

Column	Type	Description
lintKindId	int, not null	definition of property - tblKind
txtValue	nvarchar(255), null	Value
KindValueBehaviorId	int, null	System item identification

dbo.tblLang

ID of languages. Text in tblDict

Column	Type	Description
intLangId	int, not null	language Id, e.g. 1029=Czech, 1051=Slovak, 1033=English

dbo.tblLicHist

License - list of purchased software licenses.

Column	Type	Description
intLicHistId	int, not null	Record ID
lintProductId	int, not null	Product - tblProduct
intCountChange	int, null	Number of purchased licenses
dteDate	datetime, not null	Purchase date
dteDateExpire	datetime, null	Date of expiration
txtLicName	nvarchar(255), null	License name
txtLicMode	nvarchar(255), null	License mode
txtMemo	nvarchar(max), null	Note
lintCancelLicHistId	int, null	License terminated by license number ID - tblLicHist
txtDepartment	nvarchar(255), null	Cost center
txtInventoryNum	nvarchar(255), null	Inventory number
bolHardlock	bit, not null	License protected with HW key
intLanguage	int, null	LCID language
dteUpgradeTo	datetime, null	Date of upgrading to ...
txtBuyRequest	nvarchar(255), null	Request
txtWebDownloadAddr	nvarchar(1024), null	Download website URL
txtActivationKey	nvarchar(1024), null	Activation Key
bolBundle	bit, not null	Bundle licenses
CreatedPersonId	int, null	Author - tPerson
CreatedDate	datetime, null	Created.
LicKindId	int, not null	1 = devices 2 = user 3 = connection 4 = processor
Price	float, null	Price
AutoAssign	bit, not null	Assign automatically
MultiAssign	bit, not null
LicTypeId	int, null	License type.
AutoAssignFilter	nvarchar(max), null	Filter for automatic assignment of licenses.
RemovedDate	datetime, null	Date and time of the license deletion.
RemovedByPersonId	int, null	Date and time of the license deletion.
Valid	int, not null	Is the license currently valid?
AutoAssignNow	bit, not null	A tag indicating whether the license should be automatically and immediately assigned.

dbo.tblLicHistAtom

License - links to documents and media.

Column	Type	Description
lintLicHistId	int, not null	License ID - tblLicHist
lintAtomId	int, not null	Atom ID - tblAtom

dbo.tblLicHistItem

License - license items.

Column	Type	Description
intLicHistItemId	int, not null	Record ID
lintLicHistId	int, not null	License ID - tblLicHist
NodeId	int, null	Computer ID - tblNode
ActivationKey	nvarchar(255), null	Serial number
lintCancelledByLicHistId	int, null	Voided by license ID
txtMemo	nvarchar(max), null	Note
txtInventoryNum	nvarchar(255), null	Inventory number
txtDepartment	nvarchar(255), null	Center
txtRequest	nvarchar(255), null	Request
AutoAssigned	bit, not null	Automatically assigned item
UpgradedFromLicHistItemId	int, null

dbo.tblLicTrans

License - shared licenses.

Column	Type	Description
lintProductId	int, not null	Product - tblProduct
NodeId	int, not null	Computer - tblNode
LicNodeId	int, not null	Computer from which the license is shared - tblNode
txtDesc	nvarchar(255), null	Note

dbo.tblLog

Log - changes in the properties values and information on the detection results.

Column	Type	Description
intLogId	int, not null	Record ID
lintNodeId	int, null	object - tblNode
lintDetectId	int, null	detection - tblDetect
dteLog	datetime, null	date and time
lintLogKindId	int, null	record type: 0 =unclassified 1 = information 2 = warning 3 = error 4 = edit property value 5 = computer offline 6 = file with detection does not exist yet (shared folder detection) 7 = detection data differs from data in records 8 = object cannot be automatically updated according to detection 9 = hw detection executed 10 = sw detection executed 11 = inventory executed
txtLog	nvarchar(max), null	record text
lintInventoryId	int, null	inventory - tblInventory
liLogPersonId	int, null	author - tPerson
RemovedDate	datetime, null
RemovedByPersonId	int, null
KindId	int, null	ID of the property definition related to the change.

dbo.tblMedia

Media.

Column	Type	Description
lintAtomId	int, not null	Record ID
lintMediaTypeId	int, not null	Type - tblMediaTypeId
txtTitle	nvarchar(255), null	Name
txtAuthor	nvarchar(255), null	Author
txtMemo	nvarchar(max), null	Note
txtLocation	nvarchar(255), null	Location

dbo.tblMediaType

ID of the media types. Texts in tblDict.

Column	Type	Description
intMediaTypeId	int, not null

dbo.tblNetScanRange

Network search setting.

Column	Type	Description
intRangeId	int, not null
intFromIP	bigint, null
intToIP	bigint, null
txtCollector	nvarchar(255), null
nPeriodHours	float, null
dteLastScan	datetime, null

dbo.tblNode

Objects in the tree.

Column	Type	Description
intNodeId	int, not null	Object Id
lintParentId	int, null	Id of parent object, foreign key to tblNode
lintIconId	int, null	icon - tblIcon
intState	int, null	bit field: 1 = Recycle Bin object 2 = the object is protected against deletion 4 = Object Template object 8 = object cannot obe moved 0x10 = hidden object 0x20 = object template 0x40 = property list tabs 0x80 = history is not kept for the object 0x100 = folder "Computer found in network"
txtName	nvarchar(255), null	object name
bolHidden	bit, not null	1=object is hidden; Objects Objects Templates, Properties list tabs and Recycle bin, including child objects, are hidden
lintClassId	int, null	object type - tblClass
bolAutoUpdate	bit, not null	1=according to hardware detection; automatic object update is enabled; Objects with an attribute value of 1 are displayed in this tree as a "yellow triangle" symbol
txtLDAPGUID	nvarchar(255), null	GUID object value in ActiveDirectory, according to which the object was created.
bolComputerStateOn	bit, null	1=object represents the last computer to respond to ping, 0=computer did not respond, NULL=ping not applied
txtPath	nvarchar(1024), null	path to tree object, for example, "Company/Prague Office/Sales Department"
bolIgnoreDifferences	bit, not null	1=any differences found on this object during hardware detection will be ignored and the program will not attempt to update the tree object
liSwProfileId	int, null	which SW profile does the computer use
bSwAllAllowed	bit, not null	"All SW permitted" enabled on PC for profiles
LastAgentWSContact	datetime, null
NotNullParentId	int, not null	The ID of the parent object; in the case of no parent object, 0 is here.
DetectProfileId	int, null	Computer detection profile

dbo.tblNodeAtom

Objects in the tree - links to documents.

Column	Type	Description
lintNodeId	int, not null
lintAtomId	int, not null
RemovedDate	datetime, null	Date of link deletion.
RemovedByPersonId	int, null	ID of the person who deleted the link.

dbo.tblNodeParent

Objects in the tree - tree.

Column	Type	Description
lintNodeId	int, not null	object - tblNode
lintParentNodeId	int, not null	object on path to tree root - tblNode

dbo.tblNotice

Notes.

Column	Type	Description
intNoticeId	int, not null	Record ID
lintNodeId	int, not null	object - tblNodeId
dteDateTime	datetime, null	date and time the note was created
txtSubject	nvarchar(255), null	subject
txtDesc	nvarchar(max), null	text
liPersonId	int, null	author - tPerson
RemovedDate	datetime, null
RemovedByPersonId	int, null

dbo.tblOsVersionInfo

Detection of SW - information on the operating system.

Column	Type	Description
lintDetectId	int, not null
intMajorVersion	int, null
intMinorVersion	int, null
intBuildNumber	int, null
intPlatformId	int, null
txtCSDVersion	nvarchar(255), null
intServicePackMajor	int, null
intServicePackMinor	int, null
intSuiteMask	int, null
intProductType	int, null

dbo.tblProduct

Products / software (software products library).

Column	Type	Description
intProductId	int, not null
intProductUID	int, null
txtName	nvarchar(255), not null
txtVersion	nvarchar(255), null
txtEdition	nvarchar(255), null
txtPlatform	nvarchar(255), null
lintLangId	int, null
lintProducerCompanyId	int, null
lintProductTypeId	int, not null
lintProductCategoryId	int, null
txtDescription	nvarchar(255), null
intFlags	int, null
dteTimeStamp	datetime, not null
bolValid	bit, not null
txtCertifiedBy	nvarchar(255), null
txtParam1	nvarchar(255), null
txtParam2	nvarchar(255), null
nPrice	float, null
AppCategoryId	int, null
SamTypeId	int, not null
AlternateApprovedProduct	nvarchar(max), null
MonOnly	bit, not null
ProductStateId	int, not null
SupportedVersion	nvarchar(32), null
ProductStateModifiedPersonId	int, null
ProductStateModifiedDate	datetime, null
ProductRejectedFrom	datetime, null
Request	nvarchar(32), null
FullName	nvarchar(1023), null

dbo.tblProductCategory

ID of the products categories (OS). Text in tblDict.

Column	Type	Description
intProductCategoryId	int, not null

dbo.tblProductPack

Definition of software products packages (software products library).

Column	Type	Description
lintProductPackId	int, not null
lintProductId	int, not null
intFlags	int, null
dteTimeStamp	datetime, not null
bolValid	bit, not null
txtCertifiedBy	nvarchar(255), null

dbo.tblProductType

ID of the products types (commercial, freeware, ...) (software products library).

Column	Type	Description
intProductTypeId	int, not null

dbo.tblProperty

Objects in the tree - properties.

Column	Type	Description
intPropertyId	int, not null	primary key
lintNodeId	int, not null	object - tblNode
lintKindId	int, not null	property type - tblKind
txtValue	nvarchar(255), null	property value
intState	int, null	bite field: 2 = property locked against deletion
intNameOrder	int, null	property value order in object name; If the object name is not created from the property value, the value is 0 or NULL
bolInheritable	bit, not null	1=property is inherited into the child objects
ParentNodeId	int, null	ID of the parent object from which the property is inherited.
NodeIdValue	int, null	Object ID - property value for the "User" type property.

dbo.tblPropertyMap

Mapping properties to system functions.

Column	Type	Description
intPropertyMapId	int, not null
lintPropertyMapTypeId	int, null
lintObjClassId	int, null
lintObjKindId	int, null
lintKindId	int, null
lintMapObjClassId	int, null
lintMapObjKindId	int, null
lintMapKindId	int, null

dbo.tblRegImage

Software products library - recognition rules for records from the register.

Column	Type	Description
intRegImageId	int, not null
intRegImageUID	int, not null
txtDisplayName	nvarchar(255), null
txtDisplayVersion	nvarchar(255), null
intVersionMajorLo	int, null
intVersionMinorLo	int, null
intVersionMajorHi	int, null
intVersionMinorHi	int, null
intLanguage	int, null
txtPublisher	nvarchar(255), null
txtComments	nvarchar(255), null
txtPath	nvarchar(255), null
bolProductKey	bit, not null
intOrder	int, null
intFlags	int, null
dteTimeStamp	datetime, not null
bolValid	bit, not null
txtCertifiedBy	nvarchar(255), null
lintProductId	int, not null

dbo.tblRegUninstall

Detected registry entries. The table contains records which may repeat in various computers.

Column	Type	Description
intRegUninstallId	int, not null
lintRootRegKeyId	int, not null
txtPath	nvarchar(255), not null
txtDisplayName	nvarchar(255), null
txtDisplayVersion	nvarchar(255), null
intVersion	int, null
intLanguage	int, null
txtPublisher	nvarchar(255), null
txtComments	nvarchar(255), null
txtAuthorizedCDFPrefix	nvarchar(255), null
txtContact	nvarchar(255), null
txtHelpLink	nvarchar(255), null
txtHelpTelephone	nvarchar(255), null
intSystemComponent	int, null
txtSize	nvarchar(255), null
txtURLInfoAbout	nvarchar(255), null
txtURLUpdateInfo	nvarchar(255), null
intVersionMajor	int, null
intVersionMinor	int, null
intWindowsInstaller	int, null
lintProductId	int, null
lintRegImageId	int, null
lintOriginalProductId	int, null
Hash	varbinary, not null
EvalSwLibDate	datetime, null
FullName	nvarchar(511), not null

dbo.tblRegValue

Detection - values of detected records from the register.

Column	Type	Description
intRegValueId	int, not null
lintDetectId	int, not null
lintRootRegKeyId	int, not null
txtPath	nvarchar(255), null
txtName	nvarchar(255), null
txtValue	nvarchar(255), null

dbo.tblSetting

Mapping properties to system functions.

Column	Type	Description
txtKey	nvarchar(255), not null
txtValue	nvarchar(255), null
intValue	int, null

dbo.tblSwLibUpdate

Information on which computer is executing the software products library update.

Column	Type	Description
txtCollector	nvarchar(255), null
dteUpdateStart	datetime, null

dbo.tblSystemSetting

System settings.

Column	Type	Description
bolDetect_RestrictDetectionCnt	bit, not null
bolNode_Rights	bit, not null

dbo.tblUserNodeRight

Rights in the object tree to groups / users.

Column	Type	Description
intUserNodeRightId	int, not null
lintNodeId	int, null
lintClassId	int, null
bolRecursive	bit, not null
bolRead	bit, null
bolWrite	bit, null
bolMove	bit, null
bolDelete	bit, null
liPersonId	int, null
liRoleId	int, null
CreateObj	bit, null

dbo.tblVersion

Software products library version.

Column	Type	Description
intVersion	int, null	database version number (=35 and further recorded in tDb)
intDataVersion	int, null	basic data version number
dteSwLib	datetime, null	Software product library version date
intLangId	int, null	Database language
intLanguage	int, null	Database language
SwLibExtDate	datetime, null	Date on which the software product library version was expanded

dbo.tblWbemClassDesc

Code list of values for the detected HW properties.

Column	Type	Description
txtCLASS	nvarchar(255), null
txtPropName	nvarchar(255), null
intPropValueIndex	int, null
txtPropValueDesc	nvarchar(255), null

dbo.tblWbemObject

HW detected in the computers.

Column	Type	Description
intWbemObjectId	int, not null
lintDetectId	int, not null
bolVirtualObject	bit, not null
__CLASS	nvarchar(255), null
AdapterRAM	float, null
AdapterType	nvarchar(255), null
AttachedTo	nvarchar(255), null
Availability	int, null
BankLabel	nvarchar(255), null
BaseBoard	nvarchar(255), null
Capacity	bigint, null
Caption	nvarchar(255), null
ChassisTypes	int, null
txtChassisTypesDesc	nvarchar(255), null
Compressed	bit, null
CSDVersion	nvarchar(255), null
CurrentClockSpeed	int, null
CurrentRefreshRate	int, null
DataWidth	int, null
Description	nvarchar(255), null
DeviceID	nvarchar(255), null
DeviceLocator	nvarchar(255), null
DeviceType	nvarchar(255), null
DHCPEnabled	bit, null
DNSServerSearchOrder	nvarchar(255), null
Prop_Domain	nvarchar(255), null
Drive	nvarchar(255), null
DriveType	int, null
EDIDVersion	nvarchar(255), null
FileSystem	nvarchar(255), null
FormFactor	int, null
txtFormFactorDesc	nvarchar(255), null
FreeSpace	float, null
InstallDate	datetime, null
InfraredSupported	bit, null
InterfaceType	nvarchar(255), null
IPAddress	nvarchar(255), null
IPEnabled	bit, null
IPSubnet	nvarchar(255), null
IRQNumber	int, null
MACAddress	nvarchar(255), null
ManufactureDate	datetime, null
Manufacturer	nvarchar(255), null
MaxCapacity	int, null
MaxClockSpeed	int, null
MaxRefreshRate	int, null
MediaType	nvarchar(255), null
MemoryDevices	int, null
MemoryType	int, null
txtMemoryTypeDesc	nvarchar(255), null
MinRefreshRate	int, null
Model	nvarchar(255), null
MonitorManufacturer	nvarchar(255), null
Monochrome	bit, null
PartOfDomain	bit, null
Prop_Name	nvarchar(255), null
NetConnectionID	nvarchar(255), null
Organization	nvarchar(255), null
OSLanguage	int, null
PNPDeviceID	nvarchar(255), null
PortName	nvarchar(255), null
ProcessorId	nvarchar(255), null
Prop_Product	nvarchar(255), null
RegisteredUser	nvarchar(255), null
ScreenHeight	int, null
ScreenWidth	int, null
SerialNumber	nvarchar(255), null
Prop_Size	float, null
Service	nvarchar(255), null
ServiceName	nvarchar(255), null
SMBIOSBIOSVersion	nvarchar(255), null
SocketDesignation	nvarchar(255), null
Speed	nvarchar(255), null
StatusInfo	int, null
txtStatusInfoDesc	nvarchar(255), null
SystemDirectory	nvarchar(255), null
SystemType	nvarchar(255), null
TotalPhysicalMemory	bigint, null
TypeDetail	int, null
txtTypeDetailDesc	nvarchar(255), null
UPSPort	nvarchar(255), null
UserName	nvarchar(255), null
Version	nvarchar(255), null
VideoModeDescription	nvarchar(255), null
VolumeSerialNumber	nvarchar(255), null
WakeUpType	int, null
txtWakeUpTypeDesc	nvarchar(255), null
AlvaoVirtualMachineHostname	nvarchar(128), null
NumberOfLogicalProcessors	int, null
Active	bit, null
MaxHorizontalImageSize	int, null
MaxVerticalImageSize	int, null
DriveLetter	nvarchar(16), null	Letter of the drive section.”.
ProtectionStatus	int, null	The status of drive section encryption by the BitLocker tool. 0 = off, 1 = on, 2 = unknown status.".

dbo.tblWbemObjectProcess

Hardware "Blacklist".

Column	Type	Description
txtCLASS	nvarchar(255), null
txtPropName	nvarchar(255), null
txtPropValue	nvarchar(255), null
bolSetObjectAsVirtual	bit, not null
bolClearObjectProp	bit, not null

dbo.tblWbemObjectRel

Links between the detected components of the computers.

Column	Type	Description
lintWbemObjectId1	int, not null
lintWbemObjectId2	int, not null

dbo.tBuilding

Buildings, see item Request.Building.

Column	Type	Description
iBuildingId	int, not null
sBuilding	nvarchar(255), null

dbo.tColumn

List of custom items and certain system items.

Column	Type	Description
iColumnId	int, not null	Item ID.
sTable	nvarchar(128), null	Name of the table where the values of the item are stored.
sColumn	nvarchar(128), null	Name of the column in the table where the values of the item are stored.
sTitle	nvarchar(255), not null	Displayed item name.
mDescription	nvarchar(max), null	Item description.
nOrder	float, not null	The order of items as they are described on the forms.
bUseColumnValue	bit, not null	Use the value list.
Removed	int, null	Date of item removal.
Multiline	bit, not null	Multi-row text.
Localize	bit, not null	The flag specifying whether translation of value lists of a custom item into other languages is enabled / allowed.

dbo.tColumnValue

Value lists for custom items.

Column	Type	Description
iColumnValueId	int, not null	Record ID.
liColumnId	int, not null	Link to custom item record.
liHdSectionId	int, null	NULL represents an item on the list of values applies to all services. The view is otherwise limited only to the configured service.
mColumnValue	nvarchar(max), not null	Displayed item name.
nOrder	float, not null	Order for displaying items, sorted from lowest to highest number.
sExtra1	nvarchar(255), null
ParentValue	int, null	Parent tree item.
ColumnValueShort	nvarchar(max), not null	Full name including path via parent items.

dbo.tComputer

Computers for the ALVAO User Activity Monitoring and ALVAO HW/SW Usage Monitoring modules.

Column	Type	Description
iComputerId	int, not null	Record ID.
sComputer	nvarchar(255), null	computer name
mComputerNotes	nvarchar(max), null
sComputerMonitoringAgentVersion	nvarchar(255), null
dComputerMonitoringAgentVersionLastDetected	datetime, null
dComputerMonitoringAgentLastDataTransition	datetime, null
dComputerMonitoringAgentLastDataTransitionTry	datetime, null
sComputerAdGuid	nvarchar(255), null
sComputerOperatingSystem	nvarchar(255), null
sComputerOperatingSystemVersion	nvarchar(255), null
sComputerOperatingSystemServicePack	nvarchar(255), null
dComputerCreated	datetime, null
dComputerRemoved	datetime, null	Time at which the computer was deleted. If the computer was not deleted NULL.
bComputerWMIEnabled	bit, null
sComputerWMIUser	nvarchar(255), null
bComputerWMIIntegratedLogin	bit, null
sComputerWMIAgentInstallRemotePath	nvarchar(255), null
sComputerWMIAgentInstallPackagePath	nvarchar(255), null
sComputerMonitoringAgentLastDataTransitionMessage	nvarchar(255), null
bOldAgent	bit, not null
UploadSessionId	uniqueidentifier, null
UploadLastCall	datetime, null
UploadFilename	nvarchar(256), null
UploadLastPart	int, null
RuntimeHoursMonth0	float, null	Run time in month 0 in hours.
RuntimeHoursMonth1	float, null	Run time in month 1 in hours.
RuntimeHoursMonth2	float, null	Run time in month 2 in hours.
RuntimeHoursMonth3	float, null	Run time in month 3 in hours.
RuntimeHoursMonth4	float, null	Run time in month 4 in hours.
RuntimeHoursMonth5	float, null	Run time in month 5 in hours.
RuntimeHoursMonth6	float, null	Run time in month 6 in hours.
RuntimeHoursMonth7	float, null	Run time in month 7 in hours.
RuntimeHoursMonth8	float, null	Run time in month 8 in hours.
RuntimeHoursMonth9	float, null	Run time in month 9 in hours.
RuntimeHoursMonth10	float, null	Run time in month 10 in hours.
RuntimeHoursMonth11	float, null	Run time in month 11 in hours.
RuntimeHoursMonth12	float, null	Run time in month 12 in hours.

dbo.tDay

Calendar of days

Column	Type	Description
dDay	datetime, not null

dbo.tDb

Database version, database language ID, activation keys for the entire ALVAO.

Column	Type	Description
iDbVersion	int, null
sDb	nvarchar(255), null
sDbActivation	nvarchar(max), null
iDbLocaleId	int, not null
LastDevUpgradeScriptPos	int, null
LastDevUpgradeScriptHash	nvarchar(64), null
Version	nvarchar(32), not null
AlvaoVersion	nvarchar(50), null	Product version for which the database is intended.

dbo.tDetectedClassKind

Detected properties of the computer components.

Column	Type	Description
liClassId	int, not null
liKindId	int, not null

dbo.tDocument

Attachments (to documents, notes, events, e-mails, ...) concerning the entire ALVAO system.

Column	Type	Description
iDocumentId	int, not null	Record ID.
sDocument	nvarchar(255), null	File name.
sDocumentContentType	nvarchar(255), null	MIME file type.
oDocument	image, null	Binary file data.
liDocumentActId	int, null	Link to event to which the file is attached.
liDocumentArticleId	int, null	Link to article to which the file is attached.
Url	nvarchar(max), null
AMDocumentId	int, null
AMNoticeId	int, null
TicketTemplateId	int, null	Request template ID, if the document belongs to a template.
NewsId	int, null	Remote key to current message.
EmailSignatureId	int, null
HdTicketApprovalId	int, null	Reference to the commencement of approving to which the file is attached.
HdTicketApprovalItemId	int, null
EmbededImage	bit, not null

dbo.tEmailSignature

Signatures for e-mail messages.

Column	Type	Description
iEmailSignatureId	int, not null
liEmailSignaturePersonId	int, null
sEmailSignature	nvarchar(255), not null
mEmailSignatureText	nvarchar(max), null
EmailSignatureHtml	nvarchar(max), null	Description in HTML

dbo.tEmailTemplate

Templates of custom notifications and alerts sent by the ALVAO SAM Assistant module.

Column	Type	Description
liHdSectionId	int, null
sNotificationKind	nvarchar(64), null
bActive	bit, not null
mSubject	nvarchar(max), null
mTextBody	nvarchar(max), null
SamAlertRuleId	int, null
TransferConfirmAlertRuleId	int, null	Kind of alert to sign the handover protocol.
id	int, not null	Template Id.

dbo.tHdSection

ALVAO Service Desk product services.

Column	Type	Description
iHdSectionId	int, not null	Record ID.
sHdSection	nvarchar(255), null	Full service name, including location. For example "Helpdesk/Technical Support“.
sHdSectionShort	nvarchar(255), null	Service short name. For example "Technical Support“.
mHdSectionDesc	nvarchar(max), null	Description of service.
nHdSectionOrder	float, null	Order in which services are displayed.
liHdSectionParentHdSectionId	int, null	Link to ancestor in tree.
liHdSectionBuildingId	int, null	Link to building.
sHdSectionEmail	nvarchar(255), null	Service email.
sHdSectionMessageTagPrefix	nvarchar(255), null	Prefix in request number.
sHdSectionMessageTagSuffix	nvarchar(255), null	Suffix in request number.
bHdSectionDefault	bit, not null	Flaf to determine whether the service is default. 1 - service is default 0 - service is not default NULL - service is not default. Only one service can be default.
sHdSectionPhone	nvarchar(255), null	Phone number.
sHdSectionImapServer	nvarchar(255), null	Address of IMAP server for loading messages from MailboxReader.
sHdSectionUserShowFields	nvarchar(1024), null	List of optional items that shall be displayed on the portal during the process of editing/viewing the request.
nHdSectionUserReopenDays	float, null	The number of days when the requester may reopen their request until the request is resolved.
bHdSectionMessageRemove	bit, not null	MailboxReader removes read messages from the server for "1".
sHdSectionMailboxLogin	nvarchar(255), null	Username used by MailboxReader to read messages.
sHdSectionMailboxPassword	nvarchar(255), null	Password used by MailboxReader to read messages.
bHdSectionHdTicketUserRead	bit, not null	If the value is 1, the user can view the requests of other users within this service.
bHdSectionFolder	bit, not null	If the service is only a folder containing other services and the user cannot insert requests, the value is 1. The button for creating a request for this service is not displayed in the portal.
sHdSectionNewHdTicketUrl	nvarchar(1024), null	URL of the custom form to create a new request.
sHdSectionHdTicketCustomWorkflowUrl	nvarchar(1024), null	Custom workflow URL.
nHdSectionQueueHoursPerWeek	float, null	Number of work hours per week. This value is used for calculating the deadline for the request in the queue.
dHdSectionRemoved	datetime, null	Time at which the service was removed. The service is not removed for NULL.
sHdSectionEWSUri	nvarchar(255), null	URI EWS, from which MailboxReader reads mails.
bHdSectionMessageReadOnlyUnread	bit, not null	If the value is 1, MailboxReader only reads unread messages.
bHdSectionMessageMarkRead	bit, not null	If the value is 1, MailboxReader identifies the message as read once the message is loaded.
sHdSectionMessageFolder	nvarchar(255), null	MailboxReader moves the message to this folder.
bHdSectionImapSsl	bit, not null	MailboxReader uses SSL for connecting to the IMAP server for "1".
TicketTypeId	int, not null
ImapPort	int, null
UseFeedback	bit, not null
CustomFeedbackUrl	nvarchar(max), null
TileColor	int, null
TileType	int, not null
AllowSkipCustomForm	bit, not null	If the value is 1 and a custom form is used for the service, a request can be created via the SD Console
DefaultLanguageId	int, null	Service local language.
DefaultTimeZone	nvarchar(64), null	Service local time zone.
CreateNewFollowingRequest	bit, not null
CreateNewFollowingRequestToSection	int, null
ShowInServiceCatalog	bit, not null	Column for the "View in the Service Catalogue" option.
ForceUseSolverLicense	bit, not null
Keywords	nvarchar(max), null	Service keywords.
DefaultTicketTemplateId	int, null	Default request template.
TargetHdSectionId	int, null	Target service of the service shortcut.
IconName	nvarchar(255), null	If the service icon was not loaded from the disk when upgrading to A10.2, this column displays “Upload failed ”. This value in the service table overloads the display name of the icon from the icon library. Otherwise, this column is NULL.
LibraryIconId	int, not null

dbo.tHdSectionCust

Services custom items values.

Column	Type	Description
liHdSectionId	int, null

dbo.tHdSectionPerson

Setting of notifications from the services to individual persons.

Column	Type	Description
iHdSectionPersonId	int, not null
liHdSectionPersonHdSectionId	int, null
liHdSectionPersonPersonId	int, null
bHdSectionPersonNotifySolverOnHdTicketPassed	bit, null
bHdSectionPersonNotifySolverOnHdTicketCreated	bit, null
bHdSectionPersonNotifySolverOnHdTicketHdSectionChanged	bit, null
bHdSectionPersonNotifySolverOnHdTicketOpen	bit, null
bHdSectionPersonNotifySolverOnNewMessageReceived	bit, null
bHdSectionPersonNotifyUserOnHdTicketCreated	bit, null
bHdSectionPersonNotifyUserOnHdTicketDeadlineChanged	bit, null
bHdSectionPersonNotifyUserOnHdTicketResolved	bit, null
bHdSectionPersonNotifyUserOnHdTicketSolverOpen	bit, null
bNotifySolverOnHdTicketReturnedToOperators	bit, null

dbo.tHdSectionRights

Authorization individuals and groups have in services (Operator, Solver, ...).

Column	Type	Description
iHdSectionRightsId	int, not null
liHdSectionRightsHdSectionId	int, not null
liHdSectionRightsRoleId	int, null
liHdSectionRightsPersonId	int, null
bHdSectionRightsOperator	bit, null
bHdSectionRightsSolver	bit, null
bHdSectionRightsSolverTake1	bit, null
bHdSectionRightsSolverTake2	bit, null
bHdSectionRightsManager	bit, null
Reader	bit, null
ExceptionalSolver	bit, null
RequesterRoleId	int, not null	ID of the group of requesters associated with the permissions (mapping of requesters to the solver team).

dbo.tHdTicket

Requests.

Column	Type	Description
sHdTicket	nvarchar(1024), null	Request name
mHdTicketNotice	nvarchar(max), null	Notes to the request.
liHdTicketUserPersonId	int, not null	Link to requester.
dHdTicket	datetime, null	Time at which the request was created.
dHdTicketDeadline	datetime, null	Deadline.
sHdTicketCategory	nvarchar(255), null	Category.
sHdTicketStateNotice	nvarchar(255), null	Status.
sHdTicketGroup	nvarchar(255), null	Group.
liHdTicketSolverPersonId	int, null	Link to solver. The operators have the request if NULL.
dHdTicketReceived	datetime, null	TIme at which the request was received. MailboxReader stores the moment the request was read here. The email time is considered the time created.
dHdTicketResolved	datetime, null	Time to solve request by solver.
sHdTicketDeviceCode	nvarchar(255), null	device number.
Priority	int, null	Link to priority.
sHdTicketUser	nvarchar(255), null	Requester name.
sHdTicketUserEmail	nvarchar(255), null	Requester email.
sHdTicketUserPhone	nvarchar(255), null	Requester's phone.
mHdTicketUserContact	nvarchar(max), null	Requester contact details.
liHdTicketHdSectionId	int, not null	Link to service in which the request is found.
sHdTicketUserMobile	nvarchar(255), null	Requester cell phone
sHdTicketUserOffice	nvarchar(255), null	Requester office.
sHdTicketUserDepartment	nvarchar(255), null	Requester's department.
sHdTicketUserWorkPosition	nvarchar(255), null	Requester's job.
sHdTicketUserCompany	nvarchar(255), null	Requester's company.
liHdTicketStartingActId	int, null	Link to event that establishes the request.
liHdTicketRoomId	int, null	Link to room.
sHdTicketMessageTag	nvarchar(255), null	Request number. Contains the prefix and suffix of the service in which the request is found as the root of the record ID.
liHdTicketNodeId	int, null	Link to devices. Database integrity check does not work here.
dHdTicketRemoved	datetime, null	Time at which the request was deleted.
liHdTicketSlaId	int, not null	Link to SLA, used for this request.
liHdTicketResolvedPersonId	int, null
iHdTicketSolverOrder	int, null
dHdTicketUserCloseLastAdvised	datetime, null
nHdTicketEstimatedHours	float, null
iHdTicketQueueOrder	int, null
dHdTicketQueueDeadline	datetime, null
liHdTicketHdTicketApprovalItemId	int, null
sHdTicketWaitingForEmail	nvarchar(255), null
Impact	int, not null
Urgency	int, not null
UserEmail2	nvarchar(255), null
UserPhone2	nvarchar(255), null
RelatedAccountId	int, null	Organization for which the request is implemented.
FeedbackLinkId	uniqueidentifier, null	Contains a unique guid ticket identifier.
FeedbackSolveSpeed	int, null	The “Resolution speed” item of the satisfaction survey. This is a foreign key in the tColumnValue table. tColumnValue.nOrder contains a numerical representation of the score.
FeedbackProfessionality	int, null	The “Professionalism” item of the satisfaction survey. This is a foreign key in the tColumnValue table. tColumnValue.nOrder contains a numerical representation of the score.
FeedbackExpertise	int, null	The “Expertise” item of the satisfaction survey. This is a foreign key in the tColumnValue table. tColumnValue.nOrder contains a numerical representation of the score.
FeedbackComment	nvarchar(max), null	"Comments and notes" item on satisfaction survey.
ClosedDate	datetime, null	Request close date
ClosedByPersonId	int, null	ID of the person who closed the request
FirstReactionDeadline	datetime, null
LastActionDate	datetime, null	Date of the last reaction
WaitingActId	int, null	The last event related to the request where the requester is waited for
WaitedForUserHours	float, null	Number of hours waited for the requester. The sum does not include an interval from the last event to the present; it is to be added after the vHdTicket view is called.
HasReaction	bit, not null	A flag indicating that the request has been responded to by the solver/operator.
WorkHours	float, null	Number of hours worked in relation to the request.
TravelHours	float, null	Number of hours spent on the way in respect of the request.
TravelKm	float, null	Number of kms reported in relation to the request.
NextActionDeadline	datetime, null	The current target date of the request.
iHdTicketId	int, not null
OriginalDeadline	datetime, null
ShiftedDeadline	datetime, null
InternalTarget	nvarchar(255), null	Internal target name.
InternalTargetDeadline	datetime, null	Internal target date.
sHdTicketFullName	nvarchar(1280), null
TicketStateId	int, null	Request status ID.
FeedbackGeneral	int, null	The “Overall satisfaction” item of the satisfaction survey. This is a foreign key in the tColumnValue table. tColumnValue.nOrder contains a numerical representation of the score.
SumOfAllOpeningHoursIntervalsToCurrentTarget	float, null	Time elapsed from the beginning of the next interval of the operating time up to the due date of the current target (in the operating hours).

dbo.tHdTicketAltMessageTag

Alternative request tags. Upon merging requests, the final request uses tags from original requests as alternative tags.

Column	Type	Description
iHdTicketAltMessageTagId	int, not null
liHdTicketAltMessageTagHdTicketId	int, not null
sHdTicketAltMessageTag	nvarchar(255), null

dbo.tHdTicketApproval

Request approval process instance - main record.

Column	Type	Description
iHdTicketApprovalId	int, not null
liHdTicketApprovalHdTicketId	int, not null
dHdTicketApprovalStarted	datetime, null
liHdTicketApprovalStartedPersonId	int, null
liHdTicketApprovalApprovalSchemaId	int, null
ApprovalNotice	nvarchar(max), null	Instructions for the approver.
ApprovalNoticeHtml	nvarchar(max), null
CanceledPersonId	int, null	ID of the person who canceled approving.

dbo.tHdTicketApprovalItem

Request approval step.

Column	Type	Description
iHdTicketApprovalItemId	int, not null
dHdTicketApprovalItem	datetime, null
liHdTicketApprovalItemPersonId	int, null
liHdTicketApprovalItemHdTicketApprovalItemResultId	int, not null
mHdTicketApprovalItemNotes	nvarchar(max), null
liHdTicketApprovalItemApprovalSchemaItemId	int, null
liHdTicketApprovalItemHdTicketApprovalId	int, not null
dExpiration	datetime, null
ApprovalItemNotesHtml	nvarchar(max), null

dbo.tHdTicketApprovalItemResult

List of approval step statuses.

Column	Type	Description
iHdTicketApprovalItemResultId	int, not null
sHdTicketApprovalItemResult	nvarchar(255), null

dbo.tHdTicketCategory

Request.Category item values.

Column	Type	Description
sHdTicketCategory	nvarchar(255), not null	Request category

dbo.tHdTicketCust

Request custom items values.

Column	Type	Description
liHdTicketId	int, not null	Link to request to which the values belong.

dbo.TicketApprovalMessageForApproverLoc

Localized message for approvers.

Column	Type	Description
Id	int, not null	Record ID.
HdTicketApprovalId	int, not null	Approval link
LocaleId	int, not null	Language ID.
MessageHtml	nvarchar(max), null	Localized message for approvers (HTML). Attachments and images in the message body are stored as attachments corresponding to an entry in tHdTicketApproval (see HdTicketApprovalId).
Message	nvarchar(max), null	Localized message for approvers (plaintext).

dbo.TicketChange

Request log record for changes to the request item value.

Column	Type	Description
id	int, not null
TicketId	int, not null
PersonId	int, not null
ChangeDate	datetime, not null
ColumnId	int, not null
ValueOld	nvarchar(max), null
ValueNew	nvarchar(max), null

dbo.TicketNode

Objects associated to the request over the request “Objects” item.

Column	Type	Description
id	int, not null	Record ID
TicketId	int, not null	Request ID (tHdTicket.iHdTicketId)
NodeId	int, not null	Object ID (tblNode.intNodeId)
Created	datetime, null	Link creation date and time (UTC)
Removed	datetime, null	Link removal date and time (UTC)
CreatedByPersonId	int, null	User ID of a person who created the link (tPerson.iPersonId).
RemovedByPersonId	int, null	User ID of a person who deleted the link (tPerson.iPersonId).

dbo.TicketRelation

Links Between Requests.

Column	Type	Description
id	int, not null
BeginHdTicketId	int, not null
EndHdTicketId	int, not null
TicketRelationTypeId	int, not null
Created	datetime, null
Removed	datetime, null
CreatedByPersonId	int, null
RemovedByPersonId	int, null

dbo.TicketRelationType

Types of links between requests.

Column	Type	Description
id	int, not null	Record ID
BeginName	nvarchar(30), not null	Link name from the point of view of the source request
EndName	nvarchar(30), not null	Link name from the point of view of the end request
Directional	bit, not null	Permitted values are 0 and 1. If set to 1, the link is directional, i.e. links "Link A to B" and "Link B to B" are two different links.
Cyclic	bit, not null	Permitted values are 0 and 1. If set to 1, the link may not create a cycle. Example of a cycle: A is linked to B, B is linked to C, and C is linked to A.
OneToMany	bit, not null	Permitted values are 0 and 1. If set to 1, the target request may not contain more than one link.
MenuOrder	int, not null	The order of link types in menus
TicketRelationTypeBehaviorId	int, not null	System link type. When defining a custom link type, always use the value 1.
CustomField1	int, null	Custom field

dbo.TicketRelationTypeBehavior

System types of links between requests.

Column	Type	Description
id	int, not null	Record ID
TicketRelationTypeBehavior	nvarchar(50), null	Link name

dbo.TicketSequence

A table containing the next request number.

Column	Type	Description
NextTicketId	int, not null	Next request number

dbo.TicketState

Workflow statuses defined within Processes. Status names correspond with request states.

Column	Type	Description
id	int, not null	Record ID
TicketTypeId	int, null
TicketState	nvarchar(64), not null	State text
Description	nvarchar(max), null
SolverInstructions	nvarchar(max), null
Order	int, not null
TicketStateBehaviorId	int, not null
CustomField1	int, null
TransitToAllStates	bit, not null
ApprovalAutoStart	bit, not null
IsApprovalState	bit, not null
OnRejectedStateId	int, null
OnApprovalStateId	int, null
OnCanceledStateId	int, null
OnExpiredStateId	int, null
ApprovalSchemaId	int, null
ApprovalPersonId	int, null
ApprovalExpirationHours	float, null
CloseAfterSolution	bit, not null	Automatic closing of request after changing to status - value = 1 is only possible in the Solved status.
CustomMessageForApproverTemplate	nvarchar(max), null	Custom message template for approvers. If the record has a value of NULL, then the default template is used (available in tString).
Removed	datetime, null	Date of status deletion. If the value is NULL here, the status was not deleted.

dbo.TicketStateBehavior

Workflow system statuses defined within Processes.

Column	Type	Description
id	int, not null
TicketStateBehavior	nvarchar(50), not null

dbo.TicketStateLoc

Cache of the localizations of request states.

Column	Type	Description
TicketStateId	int, not null	Request status ID.
LocaleId	int, not null	Language ID.
TicketState	nvarchar(64), null	Localized request status name.
Description	nvarchar(max), null	Localized request status description.
SolverInstructions	nvarchar(max), null	Localized instructions for solver.
CustomMessageForApproverTemplate	nvarchar(max), null	Localized customer message template for approvers. If the record has a value of NULL, then the default template is used (available in tString).

dbo.TicketStateRelation

Permitted transitions between Workflow statuses.

Column	Type	Description
id	int, not null
BeginTicketStateId	int, not null
EndTicketStateId	int, not null

dbo.TicketStateRequiredColumn

Mandatory items for individual Workflow statuses.

Column	Type	Description
id	int, not null
TicketStateId	int, not null
ColumnId	int, not null

dbo.TicketTemplate

List of request templates

Column	Type	Description
id	int, not null	Record ID
Name	nvarchar(255), null	Template name (must be unique).
Description	nvarchar(max), null	Description of template.
HdSectionId	int, not null	ID of service in which the template is created.
RemovedByPersonId	int, null	Link to user that deleted the template. The template is not deleted for NULL.
RemovedDate	datetime, null	Date on which the template was deleted. The template is not deleted for NULL.
LastTicketId	int, null	ID of the last request automatically created based on this template (FK).
LastTicketCreationDate	datetime, null	Creation date of the last request automatically created based on this template.
NextDate	datetime, null	Next deadline for the planned request - only date (you cannot work with time).
Planning	bit, not null	Planning (0 - off, 1 - on).
UserId	int, null	Requester ID (FK).
StartDate	datetime, null	Beginning of repetition - only date (time is ignored).
EndAfter	int, null	Number of occurrences upon which planning is finished.
TicketCreatedCount	int, not null	Number of created requests based on this template in the current planning.
EndDate	datetime, null	End of repetition - only the date of the last available creation (you cannot work with time).
Daily	bit, not null	Daily (0 - off, 1 - on).
DailyEveryXDays	int, null	Repetition period in days.
DailyEveryWeekday	bit, not null	On weekdays (0 - off, 1 - on).
DailyAfterClosing	int, null	Upon closing the previous.
Weekly	bit, not null	Weekly (0 - off, 1 - on).
WeeklyEveryXDays	int, null	Repetition period in weeks.
WeeklyMonday	bit, not null	On Mondays.
WeeklyTuesday	bit, not null	On Tuesdays.
WeeklyWednesday	bit, not null	On Wednesdays.
WeeklyThursday	bit, not null	On Thursdays.
WeeklyFriday	bit, not null	On Fridays.
WeeklySaturday	bit, not null	On Saturdays.
WeeklySunday	bit, not null	On Sundays.
WeeklyAfterClosing	int, null	Upon closing the previous.
Monthly	bit, not null	Monthly (0 - off, 1 - on).
MonthlyDayInMonth	int, null	Which day in the month.
MonthlyDayInMonthEveryXMonths	int, null	Every X month.
MonthlyEveryXDayInWeek	int, null	Which weekday in the month (1 - first, 2 - second, 3 - third, 4 - fourth, 5 - last).
MonthlyDayInWeek	int, null	Which weekday (1 - Monday, …, 8 - day, 9 - weekday).
MonthlyDayInWeekEveryXMonths	int, null	Every X month.
MonthlyAfterClosing	int, null	Upon closing the previous.
Yearly	bit, not null	Yearly (0 - off, 1 - on).
YearlyDayInMonth	int, null	Which day in the month.
YearlyDayInMonthOnMonth	int, null	Which month (1 - January, …).
YearlyEveryXDayInWeek	int, null	Which weekday in the month (1 - first, 2 - second, 3 - third, 4 - fourth, 5 - last).
YearlyDayInWeek	int, null	Which weekday (1 - Monday, …).
YearlyDayInWeekOnMonth	int, null	Which month (1 - January, …).
YearlyAfterClosing	int, null	Upon closing the previous.
SolverId	int, null	Solver ID (FK).

dbo.TicketTemplateColumnValue

column values on request template.

Column	Type	Description
id	int, not null	Record ID
TicketTemplateId	int, not null	Id of template to which the column belongs.
ColumnId	int, not null	Column Id.
DefaultValue	nvarchar(max), not null	Value stored in the column.
DefaultValueHtml	nvarchar(max), null	Value saved in a column in HTML.

dbo.TicketType

Processes. The processes define the workflow for resolving requests.

Column	Type	Description
id	int, not null
TicketType	nvarchar(30), not null
Description	nvarchar(max), null
TicketTypeBehaviorId	int, not null
CustomField1	int, null
BackResolveDeadlineHours	float, null

dbo.TicketTypeBehavior

System processes.

Column	Type	Description
id	int, not null
TicketTypeBehavior	nvarchar(30), not null

dbo.TicketTypeColumn

Request items used by the process.

Column	Type	Description
id	int, not null
TicketTypeId	int, not null
ColumnId	int, not null
ShowInGeneralTab	bit, null	NULL,1 = položka je umístena mezi hlavními položkami formuláre Nový požadavek (pro operátory) pred sekcí Ostatní položky; 0 = položka je umístena v sekci Ostatní položky.

dbo.TicketTypeLoc

Cache of process localizations.

Column	Type	Description
TicketTypeId	int, not null	Process ID.
LocaleId	int, not null	Language ID.
TicketType	nvarchar(255), null	Localized process name.
TicketTypeDesc	nvarchar(max), null	Localized process description.

dbo.tIdSeqClass

Numerical series - definitions for types of objects.

Column	Type	Description
liIdSeqId	int, not null
liClassId	int, null

dbo.TimeZone

Time zone list.

Column	Type	Description
id	int, not null	Record ID.
uid	nvarchar(128), not null	Unique identifier (matches the key in the registry).
DisplayName	nvarchar(128), not null	Localized name.

dbo.TimeZoneBias

Time zone shifts compared to UTC for each year

Column	Type	Description
TimeZoneId	int, not null	Link to time zone.
FromDate	datetime, null	From date.
ToDate	datetime, null	Until.
Bias	int, not null	Shift compared to UTC in minutes.

dbo.tLocale

Language environments.

Column	Type	Description
iLocaleId	int, not null	LocaleID. The list of these, for example, can be found here http://msdn.microsoft.com/en-us/goglobal/bb964664.aspx.
sLocale	nvarchar(255), not null	Language name in Czech.
bLocaleEnabled	bit, not null	If set to 1, the language is used and is displayed in menus.
sLangAbbr	nvarchar(10), null	Three-letter language abbreviations. Used in all names of localization dll files. The list of these, for example, can be found here http://www.microsoft.com/resources/msdn/goglobal/default.mspx.

dbo.tLocalization

Language localization for selected database values. The following items are supported: tHdSection.sHdSectionShort, tHdSection.mHdSectionDesc.

Column	Type	Description
iLocalizationId	int, not null	Record ID.
sTable	nvarchar(128), null	Name of table.
sAttribute	nvarchar(128), null	Column name.
iRecordId	int, not null	ID of record in target table designated for localization.
iLocaleId	int, not null	LCID of the language for which the localization is being executed.
mLocalization	nvarchar(max), null	Localized text.
NeedsUpdate	bit, not null	If there is 1, this translation needs to be updated because the original text has been modified since last translation.

dbo.tNodeProduct

Software profiles - exceptions for the computer.

Column	Type	Description
liNodeId	int, null
liProductId	int, null
liSwPresenceId	int, not null

dbo.tOpeningHours

Service working hours.

Column	Type	Description
iOpeningHoursId	int, not null
sOpeningHours	nvarchar(255), null
mDescription	nvarchar(max), null
mNotes	nvarchar(max), null
TimeZoneId	int, null
ActualOpeningHoursEnd	datetime, null	End of the current operating hours interval.
NextOpeningHoursStart	datetime, null	Beginning of the next operating hours interval.
BankHolidayRegionId	int, null	Public holiday region. A foreign key on the tBankHolidayRegion table.

dbo.tOpeningHoursCache

Auxiliary records for optimizing time calculations according to service working hours.

Column	Type	Description
liOpeningHoursId	int, not null
dFrom	datetime, not null
dTo	datetime, not null
nTotalDays	float, not null

dbo.tOpeningHoursException

Exceptions in service working hours.

Column	Type	Description
iOpeningHoursExceptionId	int, not null
liOpeningHoursId	int, not null
dFrom	datetime, not null
dTo	datetime, not null
bOpen	bit, not null
mNotes	nvarchar(max), null

dbo.tPerson

Persons in the ALVAO system.

Column	Type	Description
iPersonId	int, not null	Record ID
sPerson	nvarchar(255), null	displayed username
sPersonLogin	nvarchar(255), null	user login
sPersonAdGuid	nvarchar(255), null
sPersonEmail	nvarchar(255), null	e-mail
sPersonPhone	nvarchar(255), null	phone
sPersonMobile	nvarchar(255), null	mobile phone
sPersonOffice	nvarchar(255), null	office
sPersonDepartment	nvarchar(255), null	department
dPersonCreated	datetime, null	date on which the user was created
bPersonSystem	bit, not null	system user
sPersonWorkPosition	nvarchar(255), null	job
bHidden	bit, not null	Hide in menus
sPersonPswd	nvarchar(255), null
bPersonShared	bit, not null	Shared account
bPersonAccountDisabled	bit, not null	Account is disabled
mPersonContact	nvarchar(max), null	Other contacts
sPersonCalendarWebDAVUri	nvarchar(1024), null	Calendar (WebDAV Uri)
sPersonUrgentEmail	nvarchar(255), null	E-mail for urgent messages
bPersonGuest	bit, not null
dPersonRemoved	datetime, null	date on which the user was removed
mPersonNotes	nvarchar(max), null
sPersonCountry	nvarchar(255), null
sPersonCountryAbbr	nvarchar(2), null
iPersonCountryCode	int, null
sPersonPreferredLanguage	nvarchar(2), null
sPersonCity	nvarchar(255), null
oPersonSID	image, null
sPersonAdPath	nvarchar(1024), null
dPersonAdCreated	datetime, null
sPersonSID	nvarchar(255), null
liPersonManagerPersonId	int, null
sPersonPersonalNumber	nvarchar(255), null
liPersonDelegatePersonId	int, null
OutOfOfficeSince	datetime, null	Starting date and time of absence.
iPersonLocaleId	int, null	Language number. This is the Microsoft LocaleID. The list of these, for example, can be found here http://msdn.microsoft.com/en-us/goglobal/bb964664.aspx. The list of similar Locale ID can be found in the tLocale table
sPersonAdName	nvarchar(255), null
liAccountId	int, null
sFirstName	nvarchar(255), null
sLastName	nvarchar(255), null
sImportSystem	nvarchar(255), null
sImportRecordId	nvarchar(255), null
sAdDisplayName	nvarchar(255), null
TimeZone	nvarchar(64), null
Email2	nvarchar(255), null
Phone2	nvarchar(255), null
PersonPortrait	varbinary, null
PersonPortraitHash	varchar, null
PersonBehaviorId	int, not null	For user type, see the PersonBehavior table.
WebAppLoginGUID	uniqueidentifier, null	GUID for signing into WA from a console.
OutOfOfficeUntil	datetime, null	Ending date and time of absence.
IsOutOfOffice	bit, not null	Identifier specifying whether the user is absent. Automatically calculated column.
ImportAdLastFound	datetime, null	Date and time when the user was last found during AD import.

dbo.tPersonCust

Persons in the ALVAO system - own items.

Column	Type	Description
liPersonId	int, null

dbo.tPersonRights

Permission that people and groups have for records on the activities of other people and groups within the ALVAO User Activity Monitoring module.

Column	Type	Description
iPersonRightsId	int, not null
liPersonRightsSubjectPersonId	int, null
liPersonRightsSubjectRoleId	int, null
liPersonRightsPersonId	int, null
liPersonRightsRoleId	int, null
bPersonRightsRead	bit, null

dbo.tPreComputedDay

Daily user activity record summary.

Column	Type	Description
iPreComputedDayId	int, not null
dPreComputedDay	datetime, null
nPreComputedDaySecondsElapsed	float, null
nPreComputedDayUserInactiveSeconds	float, null
nPreComputedDayCpuOverloadSeconds	float, null
nPreComputedDayMemoryOverloadSeconds	float, null
nPreComputedDayAverageCpuUsage	float, null
nPreComputedDayAverageMemoryUsage	float, null
liPreComputedDayComputerId	int, null
liPreComputedDayPersonId	int, null
iPrivateMode	int, not null
Web	nvarchar(100), null
ProductId	int, null

dbo.tProperty

ALVAO system settings.

Column	Type	Description
sProperty	nvarchar(255), not null	Name of settings.
sPropertyValue	nvarchar(2048), null	Text value
bPropertyValue	bit, null	Truth value.
iPropertyValue	int, null	Integer value.
nPropertyValue	float, null	Real value
dPropertyValue	datetime, null	Time value
id	int, not null	Record ID

dbo.TransferConfirmAlert

Sent alerts to sign the handover protocols.

Column	Type	Description
id	int, not null	Record ID.
DocumentId	int, not null	Document ID.
RuleId	int, not null	Kind of alert.
SentDate	datetime, not null	Date of sending the alert.

dbo.TransferConfirmAlertConfig

Setting time of sending an alert and the period of the last alert repetition.

Column	Type	Description
SendTimeHour	float, not null	Alert send time.
RepeatTeamAlertAfterDays	int, null	Repetition period of the last alert.

dbo.TransferConfirmAlertRule

Settings of rules for sending alerts of not yet signed handover protocols.

Column	Type	Description
id	int, not null	Rule ID.
Active	bit, not null	A flag indicating whether or not the alert is active.
AlertAfterDays	int, null	Send an alert after a specified number of days.
AlertRoleId	int, null	The group to which the last alert is sent.

dbo.TransferConfirmType

Method of the assets takeover signing.

Column	Type	Description
id	int, not null	Item ID.
Name	nvarchar(32), not null	Name.

dbo.tRole

Groups of persons for the entire ALVAO.

Column	Type	Description
iRoleId	int, not null	Record ID.
sRole	nvarchar(255), null	Group name.
sRoleAdGuid	nvarchar(255), null	GUID in Active Directory
bRoleEveryone	bit, not null	Only one group "all", which has a value of 1, exists in ALVAO.
dRoleCreated	datetime, null	Time at which the group was created.
sDesc	nvarchar(255), null
RoleBehaviorId	int, not null
AdDistributionGroup	bit, not null	Group type in Active Directory. True means that it is a distribution group. Otherwise it is a security group.
AdPath	nvarchar(1024), null	Path to the group in Active Directory.
DistributionEmail	nvarchar(255), null	Distribution group e-mail (Active Directory - mail attribute).
LastImport	datetime, null	Last import time from Active Directory.
AdCreated	datetime, null	Time of group creation in Active Directory (Active Directory - whenCreated attribute).

dbo.tRolePerson

Persons' membership in groups.

Column	Type	Description
iRolePersonId	int, not null	Record ID.
liRolePersonRoleId	int, not null	Link to group.
liRolePersonPersonId	int, not null	Link to user within group.
liRolePersonIncludedRoleId	int, null	ID of the group from which the membership is promoted. NULL if the user has direct group membership.

dbo.tRoleRole

Groups' membership in groups.

Column	Type	Description
iRoleRoleId	int, not null	Record ID.
liRoleRoleRoleId	int, not null	Link to group owners.
liRoleRoleMemberRoleId	int, not null	Link to owned group.

dbo.tRoom

Rooms, see item Request.Room.

Column	Type	Description
iRoomId	int, not null
sRoom	nvarchar(255), null
sRoomKind	nvarchar(255), null
sRoomFloor	nvarchar(255), null
liRoomBuildingId	int, null

dbo.tSla

SLA.

Column	Type	Description
iSlaId	int, not null
sSla	nvarchar(255), null
mSlaDesc	nvarchar(max), null
nSlaDeadlineHours	float, null
dSlaRemoved	datetime, null
nSlaReactionHours	float, null
sSlaContract	nvarchar(255), null
mSlaNotes	nvarchar(max), null
nSlaQuality	float, null
liOpeningHoursId	int, null
Pause	bit, not null

dbo.tSlaAlert

Request log records for notification sent for an unresolved issue or upcoming deadline.

Column	Type	Description
id	int, not null
liHdTicketId	int, not null
liSlaAlertRuleId	int, null
dHdTicketDeadline	datetime, null
dSent	datetime, not null
sTo	nvarchar(1024), not null
sError	nvarchar(max), null
InternalTargetDeadline	datetime, null	Internal target date.
FirstReactionDeadline	datetime, null	The expiration deadline of first response.

dbo.tSlaAlertRule

Rule for sending notifications for unresolved issues or an upcoming deadline.

Column	Type	Description
id	int, not null
liSlaId	int, not null
liToRoleStringId	int, not null
liInactiveRoleStringId	int, null
fInactiveHours	float, null
fDeadlineExpireHours	float, null
fRepeatEveryHours	float, null
fSummarySendHour	float, null
dSummaryLastSent	datetime, null
InternalTargetExpireHours	float, null	Number of hours until the expiry of the internal target date.
FirstReactionExpireHours	float, null	Number of hours until the expiry of the internal target date.

dbo.tSlaCust

SLA custom items values.

Column	Type	Description
liSlaId	int, null

dbo.tSlaRights

Assigning SLA to individuals and groups.

Column	Type	Description
iSlaRightsId	int, not null
liSlaRightsSlaId	int, not null
liSlaRightsRoleId	int, null
liSlaRightsPersonId	int, null
bSlaRightsAccess	bit, null
bSlaRightsDefault	bit, null
liHdSectionId	int, not null

dbo.tSmtp

Configuration of the SMTP server for ALVAO.

Column	Type	Description
sSmtpAddress	nvarchar(255), null	SMTP server address.
nSmtpPort	int, null	SMTP Server port.
sSmtpLogin	nvarchar(255), null	Username for SMTP server access.
sSmtpPswd	nvarchar(255), null	Password for SMTP server access.
bSmtpSsl	bit, not null	1, should SSL be used for connecting to the SMTP server.
bWindowsAuth	bit, not null

dbo.tString

System code list for texts.

Column	Type	Description
iStringId	int, not null
mString	nvarchar(max), null

dbo.tSwLibAddUnknown

Sending unrecognized records, request for adding product to the standard software products library.

Column	Type	Description
iSwLibAddUnknownId	int, not null
dCreated	datetime, not null
liCreatedPersonId	int, not null
mEntries	nvarchar(max), null
sAttachmentName	nvarchar(255), null
oAttachment	image, null
sCollector	nvarchar(255), null
dNextTry	datetime, null
sEmail	nvarchar(255), null
bInform	bit, not null
liProductId	int, null
iRequestUID	int, null
iNewProductUID	int, null
IsFromMonitoring	bit, not null

dbo.tSwPresence

Software profiles - product statuses.

Column	Type	Description
iSwPresenceId	int, not null
sSwPresence	nvarchar(255), not null

dbo.tSwProfile

Software profiles - list.

Column	Type	Description
iSwProfileId	int, not null
sSwProfile	nvarchar(255), null
bMemberSwProfile	bit, not null
mDescription	nvarchar(max), null
mNotes	nvarchar(max), null

dbo.tSwProfileProduct

Software profiles - membership of products in profiles.

Column	Type	Description
liSwProfileId	int, not null
liProductId	int, not null
liSwPresenceId	int, not null
liMemberSwProfileId	int, null

dbo.tSwProfileSwProfile

Software profiles - sub-profiles.

Column	Type	Description
liSwProfileId	int, not null
liMemberSwProfileId	int, not null

dbo.tTimeOff

Employee absence records.

Column	Type	Description
iTimeOffId	int, not null
liPersonId	int, not null
liTimeOffKindId	int, not null
dTimeOff	datetime, not null
bHalf	bit, not null
mNotes	nvarchar(max), null
dCreated	datetime, not null
liCreatedPersonId	int, null
dModified	datetime, not null
liModifiedPersonId	int, null

dbo.tTimeOffKind

Types of employee absence records.

Column	Type	Description
iTimeOffKindId	int, not null
sTimeOffKind	nvarchar(255), not null

dbo.tUnassignedProcess

Processes which the ALVAO User Security Monitoring module was not able to assign to applications according to the Software Products Library.

Column	Type	Description
nDurationDays	float, null
UniqueFileId	int, not null
LastWeekDurationDays	float, null

dbo.tUserLogin

User sign in or out to/from the computer.

Column	Type	Description
iUserLoginId	int, not null
dUserLoginSessionStart	datetime, null
dUserLoginSessionStop	datetime, null
liUserLoginPersonId	int, null
liUserLoginComputerId	int, null
SessionStartUtc	datetime, null

dbo.tWeekOpeningHours

Item in the definition of service working hours.

Column	Type	Description
iWeekOpeningHoursId	int, not null
liOpeningHoursId	int, not null
nOpeningHour	float, not null
nClosingHour	float, not null
bSunday	bit, not null
bMonday	bit, not null
bTuesday	bit, not null
bWednesday	bit, not null
bThursday	bit, not null
bFriday	bit, not null
bSaturday	bit, not null
dValidSince	datetime, not null
dInvalidSince	datetime, null

dbo.tWMIDefaultSetting

Default settings for using WMI technology in the ALVAO User Activity Monitoring module.

Column	Type	Description
bWMIDefaultSettingWMIEnabled	bit, not null
sWMIDefaultSettingWMIUser	nvarchar(255), null
bWMIDefaultSettingWMIIntegratedLogin	bit, not null
sWMIDefaultSettingWMIAgentInstallRemotePath	nvarchar(255), null
sWMIDefaultSettingWMIAgentInstallPackagePath	nvarchar(255), null
iWMIDefaultSettingWMIMaxThreadCount	int, null

dbo.tWorkLoad

Employee labor contracts.

Column	Type	Description
iWorkLoadId	int, not null	Record ID.
liPersonId	int, not null	ID of the person assigned this labor contract
dStart	datetime, not null	Labor contract start date (UTC)
dEnd	datetime, null	Labor contract end date + 1 (UTC). NULL represents a labor contract for an indefinite period.
iWorkHoursPerDay	float, not null	Number of work hours per day.

dbo.tWorkTime

Employee attendance record created in the ALVAO Attendance module.

Column	Type	Description
iWorkTimeId	int, not null	Record ID
liPersonId	int, not null	User ID
dStart	datetime, not null	Time at which the work started
dStop	datetime, null	Time at which work started/finished
mNotes	nvarchar(max), null	Note
dCreated	datetime, not null	Time at which the record for starting work was inserted
liCreatedPersonId	int, null	ID of the person that entered the record for starting work
dStopped	datetime, null	Time at which the record for finishing work was inserted
liStoppedPersonId	int, null	ID of the person that entered the record for completing work
dModified	datetime, not null	Time at which the record was last updated
liModifiedPersonId	int, null	ID of the last person to update the record

dbo.tWorkTimeSnapshot

Employee attendance records used by the ALVAO User Activity Monitoring module to hide records for extracurricular activities.

Column	Type	Description
id	int, not null
liPersonId	int, not null
dStart	datetime, not null
dStop	datetime, not null
iExtra1	int, null
sExtra2	nvarchar(100), null
sExtra3	nvarchar(100), null

dbo.UploadFileInfo

Information about the file uploaded via ServiceDesk WebService.

Column	Type	Description
id	int, not null	Record ID
FileName	nvarchar(255), null	Name of uploaded file
FileType	nvarchar(255), null	File type
UploadFileName	nvarchar(255), not null	Name of temporary file on server
UploadSessionId	uniqueidentifier, null	File transfer session ID
LastCall	datetime, null	date and time of last communication with server
LastPart	int, null	Sequence number of last uploaded file segments

dbo.UserLogonLog

Logging of the users logon/logout to/from Admin and Asset Management Console.

Column	Type	Description
Id	int, not null	Record ID.
TimeStamp	datetime, not null	Date and time of logon/logout.
ActionId	int, not null	Kind of action from UserLogonLogAction.
PersonLogin	nvarchar(255), not null	The username of the logged-in user.
Person	nvarchar(255), null	Logged-in user name.
Computer	nvarchar(255), null	Computer name.
IsAdmin	bit, not null	Identifier of whether or not the user was entitled to change the object security.
ApplicationId	int, not null	Application to which the user has logged in.

dbo.UserLogonLogAction

Executed action which is logged.

Column	Type	Description
Id	int, not null	Action ID.
Name	nvarchar(50), not null	Action name.

dbo.UserLogonLogApplication

Application name.

Column	Type	Description
Id	int, not null	Application ID.
Name	nvarchar(50), not null	Application name.

dbo.WebAppActiveSession

Active session at ALVAO WebApp.

Column	Type	Description
id	int, not null	Session ID.
PersonId	int, not null	Signed-in user ID.
ExpireDate	datetime, not null	Date and time of session expiration.
TicketGUID	uniqueidentifier, not null	Authentication ticket Id.

dbo.WorkOvertimeDisposal

Table with list of paid overtime hours

Column	Type	Description
id	int, not null	Record ID
PersonId	int, not null	ID of the person who received payment for overtime hours
Hours	float, not null	Number of paid overtime hours
Date	datetime, not null	Date of overtime hour payment
CreatedByPersonId	int, not null	ID of the person who paid for overtime hours
Notes	nvarchar(max), null	Notes
RemovedByPersonId	int, null	ID of the person that deleted the record
RemovedDate	datetime, null	Date on which the record was deleted.

Query.Computer

(The view will be removed in the following versions of ALVAO. Use the Query.ObjectCsy, Query.ObjectCsy, resp. Query.ObjectEnu instead). The view with objects of the Computer type in Asset that are not hidden, or in Disposed assets. In addition to the described columns, the table contains the value of the 100 most used properties. Only the objects and property values that the user connected to the database is authorized to read are shown. The column name is always the same as the property name.

Column	Type	Description
NodeId	int, not null	Node ID of the computer in the tree.
ParentNodeId	int, null	Node ID of the parent's object in the tree.
UserNodeId	int, null	Node ID of the object owner's object in the tree. NULL, if the object is not in the tree under the Object of the User type.
NodeName	nvarchar(255), null	Computer object name.
NodePath	nvarchar(1024), null	Full object path in the tree.
Class	int, null	Kind of object (Computer/desktop, etc.).
RAMSizeGB	bigint, null	RAM size.
TotalHDDSizeGB	float, null	HDD size.
HDDCount	int, null	Number of HDDs.
TotalHDDFreeSpaceGB	float, null	Free space on the HDD.
CPUName	nvarchar(255), null	CPU name.
CPUCount	int, null	Number of CPUs.
CPUFreq	int, null	CPU frequency.
OS	nvarchar(255), null	OS name.
LastSWDetected	datetime, null	Date of the last SW detection.
LastHWDetected	datetime, null	Date of the last HW detection.
Manufacturer	nvarchar(255), null
Serial number	nvarchar(255), null
Name	nvarchar(255), null
Model	nvarchar(255), null
Note	nvarchar(255), null
Warranty expiration	datetime, null
Vendor	nvarchar(255), null
Purchase date	datetime, null
Packing slip number	nvarchar(255), null
Inventory number	nvarchar(255), null
Price	nvarchar(255), null
IP address	nvarchar(255), null
Hostname	nvarchar(255), null
Size	nvarchar(255), null
Quantity	nvarchar(255), null
Disk interface	nvarchar(255), null
Cost center	nvarchar(255), null
MAC address	nvarchar(255), null
Last imported from AD	datetime, null
RAM size (GB)	float, null
Total hard disk capacity (GB)	float, null
Number of hard drives	float, null
Operating system	nvarchar(255), null
MAC addresses	nvarchar(255), null
IP addresses	nvarchar(255), null
Version	nvarchar(255), null
Refresh maximum	nvarchar(255), null
Frequency	nvarchar(255), null
Type	nvarchar(255), null
Diagonal	nvarchar(255), null
BIOS serial number	nvarchar(255), null
Maximum vertical resolution	nvarchar(255), null
Maximum horizontal resolution	nvarchar(255), null
RAM size	nvarchar(255), null
Maximum size	nvarchar(255), null
Occupied sockets	nvarchar(255), null
Sockets	nvarchar(255), null
Part of the domain	nvarchar(255), null
Last logged-on user (user name)	nvarchar(255), null
Person responsible for software	nvarchar(255), null
Number of logical CPU cores	nvarchar(255), null
CPU	nvarchar(255), null
Number of processors	float, null
Graphic card	nvarchar(255), null
Case kind	nvarchar(255), null
Monitor type	nvarchar(255), null
Screen resolution	nvarchar(255), null
Organization name	nvarchar(255), null
__order	nvarchar(255), null
User	nvarchar(255), null
Network branch name	nvarchar(255), null
Site name	nvarchar(255), null
Organization code	nvarchar(255), null
Address	nvarchar(255), null
Department	nvarchar(255), null
Room	nvarchar(255), null
Floor	nvarchar(255), null
Building	nvarchar(255), null
E-mail	nvarchar(255), null
Fax	nvarchar(255), null
Phone	nvarchar(255), null
Description	nvarchar(255), null
Segment	nvarchar(255), null
Subnet name	nvarchar(255), null
Division	nvarchar(255), null
Site	nvarchar(255), null
Subdivision	nvarchar(255), null
IMEI	nvarchar(255), null
Data recording medium	nvarchar(255), null
Center	nvarchar(255), null
IP phone	nvarchar(255), null
Pager	nvarchar(255), null
Home phone	nvarchar(255), null
ZIP code	nvarchar(255), null
State or Province	nvarchar(255), null
PO Box	nvarchar(255), null
Company	nvarchar(255), null
Country	nvarchar(255), null
Street	nvarchar(255), null
City	nvarchar(255), null
Position	nvarchar(255), null
Mobile phone	nvarchar(255), null
Subsidiary	nvarchar(255), null
Section	nvarchar(255), null
Ethernet 100 Mbit	nvarchar(255), null
Ethernet 10 Mbit	nvarchar(255), null
DVD write speed	nvarchar(255), null
CD write speed	nvarchar(255), null
DVD read speed	nvarchar(255), null
CD read speed	nvarchar(255), null
Computer kind	nvarchar(255), null
Facility	nvarchar(255), null
Office	nvarchar(255), null
Personal number	nvarchar(255), null
IRQ	nvarchar(255), null
IPX address	nvarchar(255), null
DHCP Server	nvarchar(255), null
DNS domain	nvarchar(255), null
Unit	nvarchar(255), null
Contact person	nvarchar(255), null

Query.DiskDriveCsy

HD drives in the ALVAO Asset Management in details of HW detection. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column	Type	Description
Id objektu	int, not null	Object identification number of a Computer type that contains a given drive.
Logický disk	nvarchar(255), null	Logical drive name, e.g. “C:”.
Kapacita (GB)	float, null	Drive capacity
Využito (GB)	float, null	Used drive space
Volné místo (GB)	float, null	Free drive space
Volné místo (%)	float, null	The percentage of free space and drive capacity
BitLocker	nvarchar(12), not null	It indicates whether the given drive is encrypted by BitLocker. The column may have the following values “On”, “Off” and “Unknown” (in Czech).

Query.DiskDriveEnu

Column	Type	Description
Object id	int, not null	Object identification number of a Computer type that contains a given drive.
Logical disk	nvarchar(255), null	Logical drive name, e.g. “C:”.
Capacity (GB)	float, null	Drive capacity
Used space (GB)	float, null	Used drive space
Free space (GB)	float, null	Free drive space
Free space (%)	float, null	The percentage of free space and drive capacity
BitLocker	nvarchar(7), not null	It indicates whether the given drive is encrypted by BitLocker. The column may have the following values “On”, “Off” and “Unknown” (in English).

Query.DocumentCsy

Documents in ALVAO Asset Management. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column	Type	Description
Datum vystavení	datetime, null	Document issue date (without time)
Datum vystavení - Měsíc od	datetime, null	Date of the first day of month when the document was issued.
Typ dokumentu	nvarchar(255), null	Document type
Identifikační číslo	nvarchar(255), null	Document identification number
Dodavatel	nvarchar(255), null	The vendor name (Document type = Invoice)
Předávající	nvarchar(255), null	The name or title of the person handing over (Document type = Handover protocol)
Přebírající	nvarchar(255), null	The name or title of the accepting person (Document type = Handover protocol)
Identifikační číslo 2	nvarchar(255), null	Document identification number 2
Poznámka	nvarchar(max), null	Note
Zneplatněn (UTC)	datetime, null	Date and time of document record voiding in AM
Vytvořil	nvarchar(255), null	User name of a person who created the document record in AM.
Zneplatnil	nvarchar(255), null	User name of a person who made the document record in AM void.

Query.DocumentEnu

Column	Type	Description
Issue date	datetime, null	Document issue date (without time)
Issue date - Month starting	datetime, null	Date of the first day of month when the document was issued.
Document type	nvarchar(255), null	Document type
Identification number	nvarchar(255), null	Document identification number
Vendor	nvarchar(255), null	The vendor name (Document type = Invoice)
Person handling over	nvarchar(255), null	The name or title of the person handing over (Document type = Handover protocol)
Person accepting	nvarchar(255), null	The name or title of the accepting person (Document type = Handover protocol)
Identification number 2	nvarchar(255), null	Document identification number 2
Note	nvarchar(max), null	Note
Voided (UTC)	datetime, null	Date and time of document record voiding in AM
Created by	nvarchar(255), null	User name of a person who created the document record in AM.
Voided by	nvarchar(255), null	User name of a person who made the document record in AM void.

Query.HdSectionRightsLog

View of the list of changes in service permissions.
The meaning of values in permission columns:
1=enable
0=refuse
NULL=not set

Column	Type	Description
TimeStamp	datetime, not null	Change performance date and time (UTC)
ModifiedByPerson	nvarchar(518), not null	The name of the user who did the change.
HdSection	nvarchar(518), null	Service name
HdSectionOld	nvarchar(518), null	Original service name
Role	nvarchar(518), null	User group name which is the permission holder.
RoleOld	nvarchar(518), null	User group name of a person who was originally a permission holder.
Person	nvarchar(518), null	User name of a person who is the permission holder.
PersonOld	nvarchar(518), null	User name of a person who was originally a permission holder.
Operator	bit, null	Operator permissions
OperatorOld	bit, null	Original operator permissions
Solver	bit, null	Solver permissions
SolverOld	bit, null	Original solver permissions
SolverTake1	bit, null	Solver permissions with the right to take the request over (main)
SolverTake1Old	bit, null	Original solver permissions with the right to take the request over (main)
SolverTake2	bit, null	Solver permissions with the right to take the request over (secondary)
SolverTake2Old	bit, null	Original solver permissions with the right to take the request over (secondary)
Manager	bit, null	Manager permissions
ManagerOld	bit, null	Original manager permissions
Reader	bit, null	Reader permissions
ReaderOld	bit, null	Original reader permissions
ExceptionalSolver	bit, null	Irregular solver permissions
ExceptionalSolverOld	bit, null	Original irregular solver permissions
RequesterRole	nvarchar(518), null	Name of the group of requesters associated with the permissions (mapping of requesters to the solver team).
RequesterRoleOld	nvarchar(518), null	Name of the group of requesters originally associated with the permissions (mapping of requesters to the solver team).

dbo.Log

"Log" in AM.

Column	Type	Description
Time	datetime, null
Author	nvarchar(255), null
Node Id	int, null
Description	nvarchar(max), null
Log Kind Id	int, null
History Argument Node Id	int, null
History Argument Node Name	nvarchar(255), null
History Operation	nvarchar(255), null
Notice Subject	nvarchar(255), null
Notice	nvarchar(max), null
Document Id	nvarchar(255), null
Document Id2	nvarchar(255), null
Document Kind Id	int, null
Document Link	int, null
Document Memo	nvarchar(max), null
Document Reseller	nvarchar(255), null
Document Source Node Id	int, null
Document Destination Node Id	int, null
Sw Installed	datetime, null
Sw Detected	datetime, null
Sw Uninstalled	datetime, null
Sw Removal Detected	datetime, null
Sw Product	nvarchar(1023), null
Sw Detected Product Name	nvarchar(255), null
Sw Detected Product Version	nvarchar(255), null
Sw Detected Product Id	nvarchar(255), null
Sw Detected CD Key	nvarchar(255), null
Sw Memo	nvarchar(max), null
Ticket Id	int, null
Ticket Tag	nvarchar(255), null
Ticket	nvarchar(1024), null
Ticket Service	nvarchar(255), null
Ticket Status	nvarchar(255), null
Ticket Sla	nvarchar(255), null
Lend Asset Id	nvarchar(255), null
Lend Media Type	nvarchar(255), null
Lend Media Title	nvarchar(255), null
Lend Media Location	nvarchar(255), null
Borrower	nvarchar(255), null
Lended	datetime, null
Returned	datetime, null

dbo.Node

"Objects" in AM.

Column	Type	Description
Node Id	int, not null

Query.Node

(The view will be removed in the following versions of ALVAO. Use the Query.ObjectCsy, Query.ObjectCsy, resp. Query.ObjectEnu instead). The view with all objects in Asset that are not hidden, or in Disposed assets. In addition to the described columns, the table contains the value of the 100 most used properties. Only the objects and property values that the user connected to the database is authorized to read are shown. The column name is always the same as the property name.

Column	Type	Description
NodeId	int, not null	Node ID of the object in the tree.
ParentNodeId	int, null	Node ID of the parent's object in the tree.
UserNodeId	int, null	Node ID of the object owner's object in the tree. NULL, if the computer is not in the tree under the Object of the User type.
Class	nvarchar(255), null	Object kind name.
NodeName	nvarchar(255), null	Object name.
NodePath	nvarchar(1024), null	Full object path in the tree.
Manufacturer	nvarchar(255), null
Serial number	nvarchar(255), null
Name	nvarchar(255), null
Model	nvarchar(255), null
Note	nvarchar(255), null
Warranty expiration	datetime, null
Vendor	nvarchar(255), null
Purchase date	datetime, null
Packing slip number	nvarchar(255), null
Inventory number	nvarchar(255), null
Price	nvarchar(255), null
IP address	nvarchar(255), null
Hostname	nvarchar(255), null
Size	nvarchar(255), null
Quantity	nvarchar(255), null
Disk interface	nvarchar(255), null
Cost center	nvarchar(255), null
MAC address	nvarchar(255), null
Last imported from AD	datetime, null
RAM size (GB)	float, null
Total hard disk capacity (GB)	float, null
Number of hard drives	float, null
Operating system	nvarchar(255), null
MAC addresses	nvarchar(255), null
IP addresses	nvarchar(255), null
Version	nvarchar(255), null
Refresh maximum	nvarchar(255), null
Frequency	nvarchar(255), null
Type	nvarchar(255), null
Diagonal	nvarchar(255), null
BIOS serial number	nvarchar(255), null
Maximum vertical resolution	nvarchar(255), null
Maximum horizontal resolution	nvarchar(255), null
RAM size	nvarchar(255), null
Maximum size	nvarchar(255), null
Occupied sockets	nvarchar(255), null
Sockets	nvarchar(255), null
Part of the domain	nvarchar(255), null
Last logged-on user (user name)	nvarchar(255), null
Person responsible for software	nvarchar(255), null
Number of logical CPU cores	nvarchar(255), null
CPU	nvarchar(255), null
Number of processors	float, null
Graphic card	nvarchar(255), null
Case kind	nvarchar(255), null
Monitor type	nvarchar(255), null
Screen resolution	nvarchar(255), null
Organization name	nvarchar(255), null
__order	nvarchar(255), null
User	nvarchar(255), null
Network branch name	nvarchar(255), null
Site name	nvarchar(255), null
Organization code	nvarchar(255), null
Address	nvarchar(255), null
Department	nvarchar(255), null
Room	nvarchar(255), null
Floor	nvarchar(255), null
Building	nvarchar(255), null
E-mail	nvarchar(255), null
Fax	nvarchar(255), null
Phone	nvarchar(255), null
Description	nvarchar(255), null
Segment	nvarchar(255), null
Subnet name	nvarchar(255), null
Division	nvarchar(255), null
Site	nvarchar(255), null
Subdivision	nvarchar(255), null
IMEI	nvarchar(255), null
Data recording medium	nvarchar(255), null
Center	nvarchar(255), null
IP phone	nvarchar(255), null
Pager	nvarchar(255), null
Home phone	nvarchar(255), null
ZIP code	nvarchar(255), null
State or Province	nvarchar(255), null
PO Box	nvarchar(255), null
Company	nvarchar(255), null
Country	nvarchar(255), null
Street	nvarchar(255), null
City	nvarchar(255), null
Position	nvarchar(255), null
Mobile phone	nvarchar(255), null
Subsidiary	nvarchar(255), null
Section	nvarchar(255), null
Ethernet 100 Mbit	nvarchar(255), null
Ethernet 10 Mbit	nvarchar(255), null
DVD write speed	nvarchar(255), null
CD write speed	nvarchar(255), null
DVD read speed	nvarchar(255), null
CD read speed	nvarchar(255), null
Computer kind	nvarchar(255), null
Facility	nvarchar(255), null
Office	nvarchar(255), null
Personal number	nvarchar(255), null
IRQ	nvarchar(255), null
IPX address	nvarchar(255), null
DHCP Server	nvarchar(255), null
DNS domain	nvarchar(255), null
Unit	nvarchar(255), null
Contact person	nvarchar(255), null

Query.NodeDiary

(The view will be removed in the following versions of ALVAO. Use the Query.ObjectCsy, Query.ObjectEnu respectively, view instead.) The view with the log for objects.

Column	Type	Description
NodeId	int, null	Node ID of the object in the tree.
Subject	nvarchar(max), null	The text of the object log item title.
Date	datetime, null	Date of the record insert.
Flag	int, null	As far as the object history record is concerned, it contains the value determining the even kind. For more information, please refer to tblHistory.
Text	nvarchar(max), null	The text of the object log item.
Type	int, not null	0=object history, 1=object note.

Query.NodeParent

View with all objects in Asset and their child objects (including indirect links - deep immersion).

Column	Type	Description
ChildNodeId	int, not null	Node ID of the object in the tree.
ParentNodeId	int, not null	Node ID of the parent object in the tree.

Query.NodeRightLog

View of the list of changes in permissions in the objects tree.

Column	Type	Description
TimeStamp	datetime, not null	Date and time of the change execution.
ModifiedBy	nvarchar(255), not null	Logged-in user name.
User	nvarchar(255), null	User name.
Group	nvarchar(255), null	Group name.
Object	nvarchar(255), not null	Object name.
ObjectOld	nvarchar(255), null	Object name - the previous value.
Recursive	bit, not null	Check box inclusive of child objects.
RecursiveOld	bit, null	Check box inclusive of child objects - the previous value.
Class	nvarchar(255), null	Object kind name.
ClassOld	nvarchar(255), null	Object kind name - the previous value.
Read	bit, null	Permission to read.
ReadOld	bit, null	Permission to read - the previous value.
Write	bit, null	Permission to edit.
WriteOld	bit, null	Permission to edit - the previous value.
Move	bit, null	Permission to move.
MoveOld	bit, null	Permission to move - the previous value.
Create	bit, null	Permission to create any objects.
CreateOld	bit, null	Permission to create any objects - the previous value.
Delete	bit, null	Permission to delete.
DeleteOld	bit, null	Permission to delete - the previous value.

Query.ObjectCsy

Objects in ALVAO Asset Management. Hidden and removed objects are not displayed. In addition to described columns, the view contains the values of 100 most used properties. Only the objects and property values are shown that the user connected to the database is authorized to read. The view serves to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column	Type	Description
Id objektu	int, not null	Object identification number (tblNode.intNodeId)
Název objektu	nvarchar(255), null	Object name
Druh objektu	nvarchar(255), null	Object kind
Cesta ve stromu	nvarchar(1024), null	Path in tree (without the object name). Contains an empty chain for root objects.
Objekt typu počítač	nvarchar(3), not null	It indicates whether the given object is of Computer type. The column may have the following values “Yes” and “No” (in Czech).
Vytvořeno (UTC)	datetime, null	Object creation date and time
Vytvořeno - Měsíc od (UTC)	datetime, null	Date of the first day of month when the object was created.
Manufacturer	nvarchar(255), null
Serial number	nvarchar(255), null
Name	nvarchar(255), null
Model	nvarchar(255), null
Note	nvarchar(255), null
Warranty expiration	datetime, null
Vendor	nvarchar(255), null
Purchase date	datetime, null
Packing slip number	nvarchar(255), null
Inventory number	nvarchar(255), null
Price	nvarchar(255), null
IP address	nvarchar(255), null
Hostname	nvarchar(255), null
Size	nvarchar(255), null
Quantity	nvarchar(255), null
Disk interface	nvarchar(255), null
Cost center	nvarchar(255), null
MAC address	nvarchar(255), null
Last imported from AD	datetime, null
RAM size (GB)	float, null
Total hard disk capacity (GB)	float, null
Number of hard drives	float, null
Operating system	nvarchar(255), null
MAC addresses	nvarchar(255), null
IP addresses	nvarchar(255), null
Version	nvarchar(255), null
Refresh maximum	nvarchar(255), null
Frequency	nvarchar(255), null
Type	nvarchar(255), null
Diagonal	nvarchar(255), null
BIOS serial number	nvarchar(255), null
Maximum vertical resolution	nvarchar(255), null
Maximum horizontal resolution	nvarchar(255), null
RAM size	nvarchar(255), null
Maximum size	nvarchar(255), null
Occupied sockets	nvarchar(255), null
Sockets	nvarchar(255), null
Part of the domain	nvarchar(255), null
Last logged-on user (user name)	nvarchar(255), null
Person responsible for software	nvarchar(255), null
Number of logical CPU cores	nvarchar(255), null
CPU	nvarchar(255), null
Number of processors	float, null
Graphic card	nvarchar(255), null
Case kind	nvarchar(255), null
Monitor type	nvarchar(255), null
Screen resolution	nvarchar(255), null
Organization name	nvarchar(255), null
__order	nvarchar(255), null
User	nvarchar(255), null
Network branch name	nvarchar(255), null
Site name	nvarchar(255), null
Organization code	nvarchar(255), null
Address	nvarchar(255), null
Department	nvarchar(255), null
Room	nvarchar(255), null
Floor	nvarchar(255), null
Building	nvarchar(255), null
E-mail	nvarchar(255), null
Fax	nvarchar(255), null
Phone	nvarchar(255), null
Description	nvarchar(255), null
Segment	nvarchar(255), null
Subnet name	nvarchar(255), null
Division	nvarchar(255), null
Site	nvarchar(255), null
Subdivision	nvarchar(255), null
IMEI	nvarchar(255), null
Data recording medium	nvarchar(255), null
Center	nvarchar(255), null
IP phone	nvarchar(255), null
Pager	nvarchar(255), null
Home phone	nvarchar(255), null
ZIP code	nvarchar(255), null
State or Province	nvarchar(255), null
PO Box	nvarchar(255), null
Company	nvarchar(255), null
Country	nvarchar(255), null
Street	nvarchar(255), null
City	nvarchar(255), null
Position	nvarchar(255), null
Mobile phone	nvarchar(255), null
Subsidiary	nvarchar(255), null
Section	nvarchar(255), null
Ethernet 100 Mbit	nvarchar(255), null
Ethernet 10 Mbit	nvarchar(255), null
DVD write speed	nvarchar(255), null
CD write speed	nvarchar(255), null
DVD read speed	nvarchar(255), null
CD read speed	nvarchar(255), null
Computer kind	nvarchar(255), null
Facility	nvarchar(255), null
Office	nvarchar(255), null
Personal number	nvarchar(255), null
IRQ	nvarchar(255), null
IPX address	nvarchar(255), null
DHCP Server	nvarchar(255), null
DNS domain	nvarchar(255), null
Unit	nvarchar(255), null
Contact person	nvarchar(255), null

Query.ObjectEnu

Column	Type	Description
Object id	int, not null	Object identification number (tblNode.intNodeId)
Object name	nvarchar(255), null	Object name
Object kind	nvarchar(255), null	Object kind
Path in tree	nvarchar(1024), null	Path in tree (without the object name). Contains an empty chain for root objects.
Computer type object	nvarchar(3), not null	It indicates whether the given object is of Computer type. The column may have the following values “Yes” and “No” (in English).
Created (UTC)	datetime, null	Object creation date and time
Created - Month starting (UTC)	datetime, null	Date of the first day of month when the object was created.
Manufacturer	nvarchar(255), null
Serial number	nvarchar(255), null
Name	nvarchar(255), null
Model	nvarchar(255), null
Note	nvarchar(255), null
Warranty expiration	datetime, null
Vendor	nvarchar(255), null
Purchase date	datetime, null
Packing slip number	nvarchar(255), null
Inventory number	nvarchar(255), null
Price	nvarchar(255), null
IP address	nvarchar(255), null
Hostname	nvarchar(255), null
Size	nvarchar(255), null
Quantity	nvarchar(255), null
Disk interface	nvarchar(255), null
Cost center	nvarchar(255), null
MAC address	nvarchar(255), null
Last imported from AD	datetime, null
RAM size (GB)	float, null
Total hard disk capacity (GB)	float, null
Number of hard drives	float, null
Operating system	nvarchar(255), null
MAC addresses	nvarchar(255), null
IP addresses	nvarchar(255), null
Version	nvarchar(255), null
Refresh maximum	nvarchar(255), null
Frequency	nvarchar(255), null
Type	nvarchar(255), null
Diagonal	nvarchar(255), null
BIOS serial number	nvarchar(255), null
Maximum vertical resolution	nvarchar(255), null
Maximum horizontal resolution	nvarchar(255), null
RAM size	nvarchar(255), null
Maximum size	nvarchar(255), null
Occupied sockets	nvarchar(255), null
Sockets	nvarchar(255), null
Part of the domain	nvarchar(255), null
Last logged-on user (user name)	nvarchar(255), null
Person responsible for software	nvarchar(255), null
Number of logical CPU cores	nvarchar(255), null
CPU	nvarchar(255), null
Number of processors	float, null
Graphic card	nvarchar(255), null
Case kind	nvarchar(255), null
Monitor type	nvarchar(255), null
Screen resolution	nvarchar(255), null
Organization name	nvarchar(255), null
__order	nvarchar(255), null
User	nvarchar(255), null
Network branch name	nvarchar(255), null
Site name	nvarchar(255), null
Organization code	nvarchar(255), null
Address	nvarchar(255), null
Department	nvarchar(255), null
Room	nvarchar(255), null
Floor	nvarchar(255), null
Building	nvarchar(255), null
E-mail	nvarchar(255), null
Fax	nvarchar(255), null
Phone	nvarchar(255), null
Description	nvarchar(255), null
Segment	nvarchar(255), null
Subnet name	nvarchar(255), null
Division	nvarchar(255), null
Site	nvarchar(255), null
Subdivision	nvarchar(255), null
IMEI	nvarchar(255), null
Data recording medium	nvarchar(255), null
Center	nvarchar(255), null
IP phone	nvarchar(255), null
Pager	nvarchar(255), null
Home phone	nvarchar(255), null
ZIP code	nvarchar(255), null
State or Province	nvarchar(255), null
PO Box	nvarchar(255), null
Company	nvarchar(255), null
Country	nvarchar(255), null
Street	nvarchar(255), null
City	nvarchar(255), null
Position	nvarchar(255), null
Mobile phone	nvarchar(255), null
Subsidiary	nvarchar(255), null
Section	nvarchar(255), null
Ethernet 100 Mbit	nvarchar(255), null
Ethernet 10 Mbit	nvarchar(255), null
DVD write speed	nvarchar(255), null
CD write speed	nvarchar(255), null
DVD read speed	nvarchar(255), null
CD read speed	nvarchar(255), null
Computer kind	nvarchar(255), null
Facility	nvarchar(255), null
Office	nvarchar(255), null
Personal number	nvarchar(255), null
IRQ	nvarchar(255), null
IPX address	nvarchar(255), null
DHCP Server	nvarchar(255), null
DNS domain	nvarchar(255), null
Unit	nvarchar(255), null
Contact person	nvarchar(255), null

Query.ObjectLastDetectionCsy

Last detection of a specific computer in ALVAO Asset Management. Only those objects and property values are shown that the user connected to the database is authorized to read. The view serves to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column	Type	Description
Id objektu	int, not null	Object identification number
Datum poslední detekce HW (UTC)	datetime, null	Last HW detection date and time
Datum poslední detekce HW - Měsíc od (UTC)	datetime, null	Date of the first day of month when the last HW detection was performed.
Datum poslední detekce SW (UTC)	datetime, null	Last SW detection date and time
Datum poslední detekce SW - Měsíc od (UTC)	datetime, null	Date of the first day of month when the last SW detection was performed.
Stáří poslední detekce HW	nvarchar(16), not null	Last HW detection age. The column may have the following values: “undetected“, “1 week“, “1 month“, “3 months“, “1 year“ and “older than 1 year“ (in Czech).
Stáří poslední detekce SW	nvarchar(16), not null	Last SW detection age. The column may have the following values: “undetected“, “1 week“, “1 month“, “3 months“, “1 year“ and “older than 1 year“ (in Czech).
Metoda poslední detekce HW	nvarchar(255), null	Last HW detection method
Metoda poslední detekce SW	nvarchar(255), null	Last SW detection method

Query.ObjectLastDetectionEnu

Column	Type	Description
Object id	int, not null	Object identification number
Last HW detection date (UTC)	datetime, null	Last HW detection date and time
Last HW detection date - Month starting (UTC)	datetime, null	Date of the first day of month when the last HW detection was performed.
Last SW detection date (UTC)	datetime, null	Last SW detection date and time
Last SW detection date - Month starting (UTC)	datetime, null	Date of the first day of month when the last SW detection was performed.
Last HW detection age	nvarchar(17), not null	Last HW detection age. The column may have the following values: “undetected“, “1 week“, “1 month“, “3 months“, “1 year“ and “older than 1 year“ (in English).
Last SW detection age	nvarchar(17), not null	Last SW detection age. The column may have the following values: “undetected“, “1 week“, “1 month“, “3 months“, “1 year“ and “older than 1 year“ (in English).
Last HW detection method	nvarchar(255), null	Last HW detection method
Last SW detection method	nvarchar(255), null	Last SW detection method

Query.ObjectLogCsy

Object log in ALVAO Asset Management, see AM Console - Log tab. The records of hidden or deleted objects do not appear. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column	Type	Description
Id objektu	int, null	Object identification number associated to the record.
Nadpis	nvarchar(max), null	Record title
Zpráva	nvarchar(max), null	Record text
Datum záznamu (UTC)	datetime, null	Record creation date and time
Datum záznamu - Měsíc od (UTC)	datetime, null	Date of the first day of month when the record was created.
Datum záznamu - Týden od (UTC)	datetime, null	Date of the first day of week when the record was created.
Datum záznamu - Rok	int, null	Year of record creation
Datum záznamu - Měsíc	int, null	Month of record creation.
Uživatel	nvarchar(255), null	User name of a person who created the record.
Druh záznamu	nvarchar(255), null	Record kind

Query.ObjectLogEnu

Column	Type	Description
Object id	int, null	Object identification number associated to the record.
Title	nvarchar(max), null	Record title
Message	nvarchar(max), null	Record text
Record date (UTC)	datetime, null	Record creation date and time
Record date - Month starting (UTC)	datetime, null	Date of the first day of month when the record was created.
Record date - Week starting (UTC)	datetime, null	Date of the first day of week when the record was created.
Record date - Year	int, null	Year of record creation
Record date - Month	int, null	Month of record creation.
User	nvarchar(255), null	User name of a person who created the record.
Record kind	nvarchar(255), null	Record kind

Query.RequestContinualResponseCsy

Continuous informing of the requester by the solver team in requests within the ALVAO Service Desk. Continuous informing is a message sent from the vendors to the customer during the solution of their request; such messages are not reactions to a previous message from the customer. This view is used to create reports and analyses.

Column	Type	Description
Číslo požadavku	int, not null	The request identification number.
Název požadavku	nvarchar(1024), null
Služba	nvarchar(255), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Žadatel	nvarchar(255), null	First and last name of the requester.
Organizace (žadatel)	nvarchar(255), null	Name of the requester’s organization.
Kategorie	nvarchar(255), null
Řešitel	nvarchar(255), null	Name and surname of the solver.
Termín (UTC)	datetime, null
Interní cíl	nvarchar(255), null	Internal target name.
Interní cíl (termín) (UTC)	datetime, null
Datum (UTC)	datetime, null	Date of message sending.
Týden od (UTC)	datetime, null	Date of the beginning of the week in which the message was sent.
Měsíc od (UTC)	datetime, null	Date of the beginning of the month in which the message was sent.
Rok (UTC)	int, null	year in which the message was sent.
Čtvrtletí (UTC)	int, null	Quarter in which the message was sent (1-4).
Měsíc (UTC)	int, null	Month in which the message was sent (1-12).
Týden (UTC)	int, null	Week in which the message was sent (1-53).
Hodina (UTC)	int, null	Hour in which the message was sent (0-23).
Značka a název požadavku	nvarchar(1280), null	Tag and name of the request, e.g., „T123456COMPANY Request for a new printer“.
Nejvyšší požadavek	int, null	Identification number of the root parent request.
Nejvyšší služba	nvarchar(255), null	Name of root service in the service tree.
Informoval	nvarchar(255), null	Name and surname of the solver who sent the message.
Doba (hodiny)	float, not null	Time elapsed from the sending of the previous message from the supplier to the sending of this message, in hours.
Související organizace	nvarchar(255), not null	Name of the organization for which the request is being implemented.
Proces	nvarchar(30), null	Process name.
Id žadatele	int, null
Id řešitele	int, null
Id služby	int, null
Id SLA	int, null
Id organizace žadatele	int, null

Query.RequestContinualResponseEnu

Column	Type	Description
Request number	int, not null	The request identification number.
Request name	nvarchar(1024), null
Service	nvarchar(255), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Requester	nvarchar(255), null	First and last name of the requester.
Organization (requester)	nvarchar(255), null	Name of the requester’s organization.
Category	nvarchar(255), null
Solver	nvarchar(255), null	Name and surname of the solver.
Due date (UTC)	datetime, null
Internal target	nvarchar(255), null	Internal target name.
Internal target (due date) (UTC)	datetime, null
Date (UTC)	datetime, null	Date of message sending.
Week starting (UTC)	datetime, null	Date of the beginning of the week in which the message was sent.
Month starting (UTC)	datetime, null	Date of the beginning of the month in which the message was sent.
Year (UTC)	int, null	year in which the message was sent.
Quarter (UTC)	int, null	Quarter in which the message was sent (1-4).
Month (UTC)	int, null	Month in which the message was sent (1-12).
Week (UTC)	int, null	Week in which the message was sent (1-53).
Hour (UTC)	int, null	Hour in which the message was sent (0-23).
Request tag and title	nvarchar(1280), null	Tag and name of the request, e.g., „T123456COMPANY Request for a new printer“.
Highest request	int, null	Identification number of the root parent request.
Highest service	nvarchar(255), null	Name of root service in the service tree.
Informed by	nvarchar(255), null	Name and surname of the solver who sent the message.
Time (hours)	float, not null	Time elapsed from the sending of the previous message from the supplier to the sending of this message, in hours.
Related organization	nvarchar(255), not null	Name of the organization for which the request is being implemented.
Process	nvarchar(30), null	Process name.
Requester person id	int, null
Solver person id	int, null
Section id	int, null
SLA id	int, null
Requesters account id	int, null

Query.RequestCsy

Requests in ALVAO Service Desk. This view is used to create reports and analyses.

Column	Type	Description
Číslo požadavku	int, not null	The request identification number.
Nejvyšší požadavek	int, null	Identification number of the root parent request.
Nejvyšší služba	nvarchar(255), null	Name of root service in the service tree.
Žadatel	nvarchar(255), null	First and last name of the requester.
Organizace (žadatel)	nvarchar(255), null	Name of the requester’s organization.
Služba	nvarchar(255), null	Name of the service including the path in the tree.
Skupina	nvarchar(255), null
Název požadavku	nvarchar(1024), null
Řešitel	nvarchar(255), null	Name and surname of the solver.
Oddělení (řešitel)	nvarchar(255), null	Name of the solver’s department.
Oddělení (žadatel)	nvarchar(255), null	Name of the requester’s department
Funkce (řešitel)	nvarchar(255), null	Name of the solver’s job title.
Funkce (žadatel)	nvarchar(255), null	Name of the requester’s job title.
Kategorie	nvarchar(255), null
Interní cíl	nvarchar(255), null	Internal target name.
Interní cíl (termín) (UTC)	datetime, null
Priorita	nvarchar(max), null	Priority name.
Proces	nvarchar(30), null	Process name.
SLA	nvarchar(255), null	SLA name.
Stav	nvarchar(255), null	Request status name.
Značka a název požadavku	nvarchar(1280), null	Tag and name of the request, e.g., „T123456COMPANY Request for a new printer“.
Způsob podání	nvarchar(255), null	Request submission method, e.g., e-mail, phone, form.
Datum (UTC)	datetime, null	Date of request creation.
Týden od (UTC)	datetime, null	Date of the beginning of the week in which the request was created.
Měsíc od (UTC)	datetime, null	Date of the beginning of the month in which the request was created.
Rok (UTC)	int, null	Year of request creation.
Čtvrtletí (UTC)	int, null	Quarter in which the request was created (1-4).
Měsíc (UTC)	int, null	Month in which the request was created (1-12).
Týden (UTC)	int, null	Week of request creation (1-53).
Den v týdnu (UTC)	int, null	Day of the week of request creation (1-7).
Hodina (UTC)	int, null	Hour in which the request was created (0-23).
Hrubý stav	nvarchar(8), not null	Name of general status (Open, Resolved, Closed, Deleted)
Související organizace	nvarchar(255), not null	Name of the organization for which the request is being implemented.
Doba otevření (hodiny v provozní době)	float, not null	Time in hours from request creation until its closing, or until present, if the request is not closed.
První reakce (UTC)	datetime, null	Date and time of the first response performance.
První reakce - Měsíc od (UTC)	datetime, null	Date of the first day of month when the first response was performed.
První reakce - Týden od (UTC)	datetime, null	Date of the first day of week when the first response was performed.
Termín první reakce (UTC)	datetime, null	Date and time of the first response deadline according to SLA.
Doba do první reakce (hodiny v provozní době)	float, null	Time in hours from request creation until the first response performance. In case that the request does not have the first response completed, the value is null.
Plnění SLA - První reakce - Zbývá (hodiny v provozní době)	float, null	Time in hours representing the time until the first response deadline. In case that the date of the first response is not guaranteed or the first response has already been performed, the value is null.
Plnění SLA - První reakce - Měsíc od (UTC)	datetime, null	Date of the first day of month when the first response was or was to be performed (if not performed in time). In case that the date of the first response is not guaranteed, the value is null.
Plnění SLA - První reakce - Týden od (UTC)	datetime, null	Date of the first day of week when the first response was or was to be performed (if not performed in time). In case that the date of the first response is not guaranteed, the value is null.
Plnění SLA - První reakce	varchar, null	The “fulfilled” value if the first response deadline was fulfilled according to SLA. The “breached” value if the first response deadline was not fulfilled. The “null” value if the first response deadline is not guaranteed or if the first response has not been performed and the deadline according to SLA is not exceeded yet.
Vyřešeno (UTC)	datetime, null	Date and time of the first response deadline according to SLA.
Vyřešeno - Měsíc od (UTC)	datetime, null	Date of the first day of month when the request was solved.
Vyřešeno - Týden od (UTC)	datetime, null	Date of the first day of week when the request was solved.
Termín vyřešení (UTC)	datetime, null	Date and time of the solution deadline. If SLA is paused due to waiting for requester or the deadline is not determined, the value is null.
Doba do vyřešení (hodiny v provozní době)	float, null	Time in hours from request creation until it is resolved. In case that the request is not resolved, the value is null.
Plnění SLA - Vyřešení - Zbývá (hodiny v provozní době)	float, null	Time in hours representing the time until the request resolution deadline. In case that the date for request resolution is not guaranteed or the request has already been resolved, the value is null.
Plnění SLA - Vyřešení - Měsíc od (UTC)	datetime, null	Date of the first day of month when the request was or was to be resolved (if not resolved in time). In case that the date for request resolution is not guaranteed, the value is null.
Plnění SLA - Vyřešení - Týden od (UTC)	datetime, null	Date of the first day of week when the request was or was to be resolved (if not resolved in time). In case that the date for request resolution is not guaranteed, the value is null.
Plnění SLA - Vyřešení	varchar, null	The “fulfilled” value if the requests resolution deadline was fulfilled according to SLA. The “breached” value if the solution deadline was not fulfilled. The “null” value if the request resolution deadline is not guaranteed or if the request has not been resolved and the resolution deadline according to SLA is not exceeded yet.
URL požadavku	nvarchar(2072), null	Request URL in ALVAO WebApp.
Id žadatele	int, null
Id řešitele	int, null
Id služby	int, null
Id SLA	int, null
Id organizace žadatele	int, null

Query.RequestEnu

Requests in ALVAO Service Desk. This view is used to create reports and analyses.

Column	Type	Description
Request number	int, not null	The request identification number.
Highest request	int, null	Identification number of the root parent request.
Highest service	nvarchar(255), null	Name of root service in the service tree.
Requester	nvarchar(255), null	First and last name of the requester.
Organization (requester)	nvarchar(255), null	Name of the requester’s organization.
Service	nvarchar(255), null	Name of the service including the path in the tree.
Group	nvarchar(255), null
Request name	nvarchar(1024), null
Solver	nvarchar(255), null	Name and surname of the solver.
Department (solver)	nvarchar(255), null	Name of the solver’s department.
Department (requester)	nvarchar(255), null	Name of the requester’s department
Job title (solver)	nvarchar(255), null
Job title (requester)	nvarchar(255), null
Category	nvarchar(255), null
Internal target	nvarchar(255), null	Internal target name.
Internal target (due date) (UTC)	datetime, null
Priority	nvarchar(max), null	Priority name.
Process	nvarchar(30), null	Process name.
SLA	nvarchar(255), null	SLA name.
Status	nvarchar(255), null	Request status name.
Request tag and title	nvarchar(1280), null	Tag and name of the request, e.g., „T123456COMPANY Request for a new printer“.
Submission method	nvarchar(255), null	Request submission method, e.g., e-mail, phone, form.
Date (UTC)	datetime, null	Date of request creation.
Week starting (UTC)	datetime, null	Date of the beginning of the week in which the request was created.
Month starting (UTC)	datetime, null	Date of the beginning of the month in which the request was created.
Year (UTC)	int, null	Year of request creation.
Quarter (UTC)	int, null	Quarter in which the request was created (1-4).
Month (UTC)	int, null	Month in which the request was created (1-12).
Week (UTC)	int, null	Week of request creation (1-53).
Weekday (UTC)	int, null	Day of the week of request creation (1-7).
Hour (UTC)	int, null	Hour in which the request was created (0-23).
Overall status	nvarchar(8), not null	Name of general status (Open, Resolved, Closed, Deleted)
Related organization	nvarchar(255), not null	Name of the organization for which the request is being implemented.
Time open (in operating hours)	float, not null	Time in hours from request creation until its closing, or until present, if the request is not closed.
First response (UTC)	datetime, null	Date and time of the first response performance.
First response - Month starting (UTC)	datetime, null	Date of the first day of month when the first response was performed.
First response - Week starting (UTC)	datetime, null	Date of the first day of week when the first response was performed.
First response due date (UTC)	datetime, null	Date and time of the first response deadline according to SLA.
First response time (in opening operating hours)	float, null	Time in hours from request creation until the first response performance. In case that the request does not have the first response completed, the value is null.
SLA compliance - First response - Remaining (in operating hours)	float, null	Time in hours representing the time until the first response deadline. In case that the date of the first response is not guaranteed or the first response has already been performed, the value is null.
SLA compliance - First response - Month starting (UTC)	datetime, null	Date of the first day of month when the first response was or was to be performed (if not performed in time). In case that the date of the first response is not guaranteed, the value is null.
SLA compliance - First response - Week starting (UTC)	datetime, null	Date of the first day of week when the first response was or was to be performed (if not performed in time). In case that the date of the first response is not guaranteed, the value is null.
SLA compliance - First response	varchar, null	The “fulfilled” value if the first response deadline was fulfilled according to SLA. The “breached” value if the first response deadline was not fulfilled. The “null” value if the first response deadline is not guaranteed or if the first response has not been performed and the deadline according to SLA is not exceeded yet.
Resolved (UTC)	datetime, null	Date and time of the first response deadline according to SLA.
Resolved - Month starting (UTC)	datetime, null	Date of the first day of month when the request was solved.
Resolved - Week starting (UTC)	datetime, null	Date of the first day of week when the request was solved.
Resolution due date (UTC)	datetime, null	Date and time of the solution deadline. If SLA is paused due to waiting for requester or the deadline is not determined, the value is null.
Resolution time (in opening hours)	float, null	Time in hours from request creation until it is resolved. In case that the request is not resolved, the value is null.
SLA compliance - Resolution - Remaining (in opening hours)	float, null	Time in hours representing the time until the request resolution deadline. In case that the date for request resolution is not guaranteed or the request has already been resolved, the value is null.
SLA compliance - Resolution - Month starting (UTC)	datetime, null	Date of the first day of month when the request was or was to be resolved (if not resolved in time). In case that the date for request resolution is not guaranteed, the value is null.
SLA compliance - Resolution - Week starting (UTC)	datetime, null	Date of the first day of week when the request was or was to be resolved (if not resolved in time). In case that the date for request resolution is not guaranteed, the value is null.
SLA compliance - Resolution	varchar, null	The “fulfilled” value if the requests resolution deadline was fulfilled according to SLA. The “breached” value if the solution deadline was not fulfilled. The “null” value if the request resolution deadline is not guaranteed or if the request has not been resolved and the resolution deadline according to SLA is not exceeded yet.
Request URL	nvarchar(2072), null	Request URL in ALVAO WebApp.
Requester person id	int, null
Solver person id	int, null
Section id	int, null
SLA id	int, null
Requesters account id	int, null

Query.RequestFirstReactionCsy

First reaction of the solver team in requests within the ALVAO Service Desk. The first reaction is the first message which the service vendor gave to the customer from receipt of their request. This view is used to create reports and analyses.

Column	Type	Description
Číslo požadavku	int, not null	The request identification number.
Nejvyšší požadavek	int, null	Identification number of the root linked parent request.
Název požadavku	nvarchar(1024), null
Značka a název požadavku	nvarchar(1280), null	Tag and name of the request, e.g., „T123456COMPANY Request for a new printer“.
Služba	nvarchar(255), null	Name of the service including the path in the tree.
Nejvyšší služba	nvarchar(255), null	Name of root service in the service tree.
SLA	nvarchar(255), null	SLA name.
Žadatel	nvarchar(255), null	First and last name of the requester.
Organizace (žadatel)	nvarchar(255), null	Name of the requester’s organization.
Kategorie	nvarchar(255), null
Datum (UTC)	datetime, null	Date of first reaction.
Týden od (UTC)	datetime, null	Date of the beginning of the week of the first reaction.
Měsíc od (UTC)	datetime, null	Date of the beginning of the month of the first reaction.
Rok (UTC)	int, null	Year of the first reaction.
Čtvrtletí (UTC)	int, null	Quarter of the first reaction.
Měsíc (UTC)	int, null	Month of the first reaction.
Týden (UTC)	int, null	Week of the first reaction.
Hodina (UTC)	int, null	Hour of the first reaction.
Termín (UTC)	datetime, null
Interní cíl	nvarchar(255), null	Internal target name.
Interní cíl (termín) (UTC)	datetime, null
Doba do reakce (hodiny)	float, not null	Hours until first reaction.
Překročení SLA (hodiny)	float, null	By how many hours was the SLA first reaction deadline exceeded.
Splnění SLA (hodiny)	float, null	How many hours earlier was the first reaction met than as required by the SLA limit.
Řešitel	nvarchar(255), null	Name and surname of the current solver.
Reagoval	nvarchar(255), null	Name and surname of the solver who completed the first reaction.
Reagoval (oddělení)	nvarchar(255), null	Name of the department of the solver who completed the first reaction.
Reagoval (funkce)	nvarchar(255), null	Name of the job title of the solver who completed the first reaction.
Reagoval (organizace)	nvarchar(255), null	Name of the organization of the solver who completed the first reaction.
Související organizace	nvarchar(255), not null	Name of the organization for which the request is being implemented.
Proces	nvarchar(30), null	Process name.
Id žadatele	int, null
Id řešitele	int, null
Id služby	int, null
Id SLA	int, null
Id organizace žadatele	int, null

Query.RequestFirstReactionEnu

Column	Type	Description
Request number	int, not null	The request identification number.
Highest request	int, null	Identification number of the root linked parent request.
Request name	nvarchar(1024), null
Request tag and title	nvarchar(1280), null	Tag and name of the request, e.g., „T123456COMPANY Request for a new printer“.
Service	nvarchar(255), null	Name of the service including the path in the tree.
Highest service	nvarchar(255), null	Name of root service in the service tree.
SLA	nvarchar(255), null	SLA name.
Requester	nvarchar(255), null	First and last name of the requester.
Organization (requester)	nvarchar(255), null	Name of the requester’s organization.
Category	nvarchar(255), null
Date (UTC)	datetime, null	Date of first reaction.
Week starting (UTC)	datetime, null	Date of the beginning of the week of the first reaction.
Month starting (UTC)	datetime, null	Date of the beginning of the month of the first reaction.
Year (UTC)	int, null	Year of the first reaction.
Quarter (UTC)	int, null	Quarter of the first reaction.
Month (UTC)	int, null	Month of the first reaction.
Week (UTC)	int, null	Week of the first reaction.
Hour (UTC)	int, null	Hour of the first reaction.
Due date (UTC)	datetime, null
Internal target	nvarchar(255), null	Internal target name.
Internal target (due date) (UTC)	datetime, null
Time until response (hours)	float, not null	Hours until first reaction.
SLA breached by (hours)	float, null	By how many hours was the SLA first reaction deadline exceeded.
Time until SLA breach (hours)	float, null	How many hours earlier was the first reaction met than as required by the SLA limit.
Solver	nvarchar(255), null	Name and surname of the current solver.
Responded	nvarchar(255), null	Name and surname of the solver who completed the first reaction.
Responded (department)	nvarchar(255), null	Name of the department of the solver who completed the first reaction.
Responded (position)	nvarchar(255), null	Name of the job title of the solver who completed the first reaction.
Responded (organization)	nvarchar(255), null	Name of the organization of the solver who completed the first reaction.
Related organization	nvarchar(255), not null	Name of the organization for which the request is being implemented.
Process	nvarchar(30), null	Process name.
Requester person id	int, null
Solver person id	int, null
Section id	int, null
SLA id	int, null
Requesters account id	int, null

Query.RequestLogCsy

Records in request logs in ALVAO Service Desk. This view is used to create reports and analyses.

Column	Type	Description
Číslo požadavku	int, not null	The request identification number.
Název požadavku	nvarchar(1024), null
Služba	nvarchar(255), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Kategorie	nvarchar(255), null
Řešitel	nvarchar(255), null	Name and surname of the solver.
Datum (UTC)	datetime, null	Date of record creation.
Datum účinnosti (UTC)	datetime, null	In case of records of retrospective resolution of requests, this column specifies the date of retrospective resolution. For other records, the same value is listed as in the Date (UTC) column.
Týden od (UTC)	datetime, null	Date of the beginning of the week in which the record was created.
Měsíc od (UTC)	datetime, null	Date of the beginning of the month in which the record was created.
Rok (UTC)	int, null	Year of record creation.
Čtvrtletí (UTC)	int, null	Quarter in which the request was created (1-4).
Měsíc (UTC)	int, null	Month in which the record was created (1-12).
Týden (UTC)	int, null	Week of record creation (1-53).
Hodina (UTC)	int, null	Hour in which the record was created (0-23).
Od	nvarchar(255), null	Name and surname of the person who created the record.
Čas celkem (hodiny)	float, not null	Total recorded time (Work + Travel time), in hours.
Značka a název požadavku	nvarchar(1280), null	Tag and name of the request, e.g., „T123456COMPANY Request for a new printer“.
Žadatel	nvarchar(255), null	First and last name of the requester.
Oddělení (žadatel)	nvarchar(255), null	Name of the requester’s department.
Organizace (žadatel)	nvarchar(255), null	Name of the requester’s organization.
Pracovní pozice (žadatel)	nvarchar(255), null	Name of the requester’s job title.
Práce (hodiny)	float, null	Reported work in hours.
Čas na cestě (hodiny)	float, null	Reported time spent on trip in hours.
Vzdálenost (km)	float, null	Reported distance in km.
Druh	nvarchar(255), null	Type of record (e-mail, note, ...).
Druh objektu	nvarchar(255), null	Object kind in ALVAO Asset Management that the request is related to.
Název objektu	nvarchar(255), null	Object name in ALVAO Asset Management that the request is related to.
Nejvyšší požadavek	int, null	Identification number of the root parent request.
Nejvyšší služba	nvarchar(255), null	Name of root service in the service tree.
Nefakturovat	bit, not null	The “Exclude from invoice to the requester” flag.
Předmět	nvarchar(max), null	Subject of the record in the log.
Stav	nvarchar(255), null	Request status name.
Termín (UTC)	datetime, null
Interní cíl	nvarchar(255), null	Internal target name.
Interní cíl (termín) (UTC)	datetime, null
Související organizace	nvarchar(255), not null	Name of the organization for which the request is being implemented.
Proces	nvarchar(30), null	Process name.
Id žadatele	int, null
Id řešitele	int, null
Id služby	int, null
Id SLA	int, null
Id organizace žadatele	int, null

Query.RequestLogEnu

Records in request logs in ALVAO Service Desk. This view is used to create reports and analyses.

Column	Type	Description
Request number	int, not null	The request identification number.
Request name	nvarchar(1024), null
Service	nvarchar(255), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Category	nvarchar(255), null
Solver	nvarchar(255), null	Name and surname of the solver.
Date (UTC)	datetime, null	Date of record creation.
Effective date (UTC)	datetime, null	In case of records of retrospective resolution of requests, this column specifies the date of retrospective resolution. For other records, the same value is listed as in the Date (UTC) column.
Week starting (UTC)	datetime, null	Date of the beginning of the week in which the record was created.
Month starting (UTC)	datetime, null	Date of the beginning of the month in which the record was created.
Year (UTC)	int, null	Year of record creation.
Quarter (UTC)	int, null	Quarter in which the request was created (1-4).
Month (UTC)	int, null	Month in which the record was created (1-12).
Week (UTC)	int, null	Week of record creation (1-53).
Hour (UTC)	int, null	Hour in which the record was created (0-23).
From	nvarchar(255), null	Name and surname of the person who created the record.
Total time (hours)	float, not null	Total recorded time (Work + Travel time), in hours.
Request tag and title	nvarchar(1280), null	Tag and name of the request, e.g., „T123456COMPANY Request for a new printer“.
Requester	nvarchar(255), null	First and last name of the requester.
Department (requester)	nvarchar(255), null	Name of the requester’s department.
Organization (requester)	nvarchar(255), null	Name of the requester’s organization.
Job title (requestor)	nvarchar(255), null	Name of the requester’s job title.
Work (hours)	float, null	Reported work in hours.
Time traveled (hours)	float, null	Reported time spent on trip in hours.
Distance (km)	float, null	Reported distance in km.
Kind	nvarchar(255), null	Type of record (e-mail, note, ...).
Object kind	nvarchar(255), null	Object kind in ALVAO Asset Management that the request is related to.
Object name	nvarchar(255), null	Object name in ALVAO Asset Management that the request is related to.
Highest request	int, null	Identification number of the root parent request.
Highest service	nvarchar(255), null	Name of root service in the service tree.
Exclude from invoice	bit, not null	The “Exclude from invoice to the requester” flag.
Subject	nvarchar(max), null	Subject of the record in the log.
Status	nvarchar(255), null	Request status name.
Due date (UTC)	datetime, null
Internal target	nvarchar(255), null	Internal target name.
Internal target (due date) (UTC)	datetime, null
Related organization	nvarchar(255), not null	Name of the organization for which the request is being implemented.
Process	nvarchar(30), null	Process name.
Requester person id	int, null
Solver person id	int, null
Section id	int, null
SLA id	int, null
Requesters account id	int, null

Query.RequestOperationCsy

Basic operations (Created, Deleted, Resolved, Closed) with requests in Alvao Service Desk over time. This view is used to create reports and analyses.

Column	Type	Description
Číslo požadavku	int, null	The request identification number.
Nejvyšší požadavek	int, null	Identification number of the root linked parent request.
Žadatel	nvarchar(255), null	First and last name of the requester.
Organizace (žadatel)	nvarchar(255), null	Name of the requester’s organization.
Služba	nvarchar(255), null	Name of the service including the path in the tree.
Nejvyšší služba	nvarchar(255), null	Name of root service in the service tree.
Název požadavku	nvarchar(1024), null
Řešitel	nvarchar(255), null	Name and surname of the solver.
Oddělení (řešitel)	nvarchar(255), null	Name of the solver’s department.
Oddělení (žadatel)	nvarchar(255), null	Name of the requester’s department.
Funkce (řešitel)	nvarchar(255), null	Name of the solver’s job title.
Funkce (žadatel)	nvarchar(255), null	Name of the requester’s job title.
Kategorie	nvarchar(255), null
Skupina	nvarchar(255), null
Termín (UTC)	datetime, null
Interní cíl	nvarchar(255), null	Internal target name.
Interní cíl (termín) (UTC)	datetime, null
Priorita	nvarchar(max), null	Priority name.
Značka a název požadavku	nvarchar(1280), null	Tag and name of the request, e.g., „T123456COMPANY Request for a new printer“.
SLA	nvarchar(255), null	SLA name.
Operace	nvarchar(10), not null	Performed operation (Created, Deleted, Resolved, Closed).
Změna počtu otevřených požadavků	int, not null	Change of the number of open requests after performing the operation (+1, -1)
Datum (UTC)	datetime, null	Date of operation.
Týden od (UTC)	datetime, null	Date of the beginning of the week of the operation.
Měsíc od (UTC)	datetime, null	Date of the beginning of the month of the operation.
Rok (UTC)	int, null	Year of the operation.
Čtvrtletí (UTC)	int, null	Quarter in which the operation was executed (1-4).
Měsíc (UTC)	int, null	Month in which the operation was executed (1-12).
Týden (UTC)	int, null	Week of the operation (1-53).
Hodina (UTC)	int, null	Hour in which the operation was executed (0-23).
Druh objektu	nvarchar(255), null	Object kind in ALVAO Asset Management that the request applies to.
Název objektu	nvarchar(255), null	Object name in ALVAO Asset Management that the request applies to.
Související organizace	nvarchar(255), not null	Name of the organization for which the request is being implemented.
Proces	nvarchar(30), null	Process name.
Id žadatele	int, null
Id řešitele	int, null
Id služby	int, null
Id SLA	int, null
Id organizace žadatele	int, null

Query.RequestOperationEnu

Basic operations (Created, Deleted, Resolved, Closed) with requests in Alvao Service Desk over time. This view is used to create reports and analyses.

Column	Type	Description
Request number	int, null	The request identification number.
Highest request	int, null	Identification number of the root linked parent request.
Requester	nvarchar(255), null	First and last name of the requester.
Organization (requester)	nvarchar(255), null	Name of the requester’s organization.
Service	nvarchar(255), null	Name of the service including the path in the tree.
Highest service	nvarchar(255), null	Name of root service in the service tree.
Request name	nvarchar(1024), null
Solver	nvarchar(255), null	Name and surname of the solver.
Department (solver)	nvarchar(255), null	Name of the solver’s department.
Department (requester)	nvarchar(255), null	Name of the requester’s department.
Job title (solver)	nvarchar(255), null	Name of the solver’s job title.
Job title (requester)	nvarchar(255), null	Name of the requester’s job title.
Category	nvarchar(255), null
Group	nvarchar(255), null
Due date (UTC)	datetime, null
Internal target	nvarchar(255), null	Internal target name.
Internal target (due date) (UTC)	datetime, null
Priority	nvarchar(max), null	Priority name.
Request tag and title	nvarchar(1280), null	Tag and name of the request, e.g., „T123456COMPANY Request for a new printer“.
SLA	nvarchar(255), null	SLA name.
Operation	nvarchar(8), not null	Performed operation (Created, Deleted, Resolved, Closed).
Change of the number of open requests	int, not null	Change of the number of open requests after performing the operation (+1, -1)
Date (UTC)	datetime, null	Date of operation.
Week starting (UTC)	datetime, null	Date of the beginning of the week of the operation.
Month starting (UTC)	datetime, null	Date of the beginning of the month of the operation.
Year (UTC)	int, null	Year of the operation.
Quarter (UTC)	int, null	Quarter in which the operation was executed (1-4).
Month (UTC)	int, null	Month in which the operation was executed (1-12).
Week (UTC)	int, null	Week of the operation (1-53).
Hour (UTC)	int, null	Hour in which the operation was executed (0-23).
Object kind	nvarchar(255), null	Object kind in ALVAO Asset Management that the request applies to.
Object name	nvarchar(255), null	Object name in ALVAO Asset Management that the request applies to.
Related organization	nvarchar(255), not null	Name of the organization for which the request is being implemented.
Process	nvarchar(30), null	Process name.
Requester person id	int, null
Solver person id	int, null
Section id	int, null
SLA id	int, null
Requesters account id	int, null

Query.RequestReopenCsy

Reopening of requests in ALVAO Service Desk. This view is used to create reports and analyses.

Column	Type	Description
Číslo požadavku	int, not null	The request identification number.
Název požadavku	nvarchar(1024), null
Služba	nvarchar(255), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Žadatel	nvarchar(255), null	First and last name of the requester.
Organizace (žadatel)	nvarchar(255), null	Name of the requester’s organization.
Kategorie	nvarchar(255), null
Řešitel	nvarchar(255), null	Name and surname of the solver.
Vyřešil	nvarchar(255), null	Name and surname of the solver who resolved the request.
Termín (UTC)	datetime, null
Interní cíl	nvarchar(255), null	Internal target name.
Interní cíl (termín) (UTC)	datetime, null
Nejvyšší požadavek	int, null	Identification number of the root parent request.
Nejvyšší služba	nvarchar(255), null	Name of root service in the service tree.
Datum (UTC)	datetime, null	Date of request reopening.
Týden od (UTC)	datetime, null	Date of the beginning of the week in which the request was reopened.
Měsíc od (UTC)	datetime, null	Date of the beginning of the month in which the request was reopened.
Rok (UTC)	int, null	Year of request reopening.
Čtvrtletí (UTC)	int, null	Quarter in which the request was reopened (1-4).
Měsíc (UTC)	int, null	Month in which the request was reopened (1-12).
Týden (UTC)	int, null	Week of request reopening (1-53).
Hodina (UTC)	int, null	Hour in which the request was reopened (0-23).
Značka a název požadavku	nvarchar(1280), null	Tag and name of the request, e.g., „T123456COMPANY Request for a new printer“.
Vyřešeno (UTC)	datetime, null	Date and time of request solution.
Znovu otevřeno (UTC)	datetime, null	Date and time of request reopening.
Doba vyřešení (hodiny)	float, not null	Time elapsed in hours from the solution up to the reopening of the request.
Související organizace	nvarchar(255), not null	Name of the organization for which the request is being implemented.
Proces	nvarchar(30), null	Process name.
Id žadatele	int, null
Id řešitele	int, null
Id služby	int, null
Id SLA	int, null
Id organizace žadatele	int, null

Query.RequestReopenEnu

Reopening of requests in ALVAO Service Desk. This view is used to create reports and analyses.

Column	Type	Description
Request number	int, not null	The request identification number.
Request name	nvarchar(1024), null
Service	nvarchar(255), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Requester	nvarchar(255), null	First and last name of the requester.
Organization (requester)	nvarchar(255), null	Name of the requester’s organization.
Category	nvarchar(255), null
Solver	nvarchar(255), null	Name and surname of the solver.
Resolved by	nvarchar(255), null	Name and surname of the solver who resolved the request.
Due date (UTC)	datetime, null
Internal target	nvarchar(255), null	Internal target name.
Internal target (due date) (UTC)	datetime, null
Highest request	int, null	Identification number of the root parent request.
Highest service	nvarchar(255), null	Name of root service in the service tree.
Date (UTC)	datetime, null	Date of request reopening.
Week starting (UTC)	datetime, null	Date of the beginning of the week in which the request was reopened.
Month starting (UTC)	datetime, null	Date of the beginning of the month in which the request was reopened.
Year (UTC)	int, null	Year of request reopening.
Quarter (UTC)	int, null	Quarter in which the request was reopened (1-4).
Month (UTC)	int, null	Month in which the request was reopened (1-12).
Week (UTC)	int, null	Week of request reopening (1-53).
Hour (UTC)	int, null	Hour in which the request was reopened (0-23).
Request tag and title	nvarchar(1280), null	Tag and name of the request, e.g., „T123456COMPANY Request for a new printer“.
Resolved (UTC)	datetime, null	Date and time of request solution.
Reopened (UTC)	datetime, null	Date and time of request reopening.
Resolution time (hours)	float, not null	Time elapsed in hours from the solution up to the reopening of the request.
Related organization	nvarchar(255), not null	Name of the organization for which the request is being implemented.
Process	nvarchar(30), null	Process name.
Requester person id	int, null
Solver person id	int, null
Section id	int, null
SLA id	int, null
Requesters account id	int, null

Query.RequestResolutionCsy

Solution of requests in ALVAO Service Desk. This view is used to create reports and analyses.

Column	Type	Description
Číslo požadavku	int, not null	The request identification number.
Název požadavku	nvarchar(1024), null
Služba	nvarchar(255), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Žadatel	nvarchar(255), null	First and last name of the requester.
Organizace (žadatel)	nvarchar(255), null	Name of the requester’s organization.
Řešitel	nvarchar(255), null	Name and surname of the solver.
Kategorie	nvarchar(255), null
Datum (UTC)	datetime, null	Date for request resolution.
Týden od (UTC)	datetime, null	Date of the beginning of the week in which the request was solved.
Měsíc od (UTC)	datetime, null	Date of the beginning of the month in which the request was solved.
Rok (UTC)	int, null	Year of request resolution.
Čtvrtletí (UTC)	int, null	Quarter in which the request was resolved (1-4).
Měsíc (UTC)	int, null	Month in which the request was resolved (1-12).
Týden (UTC)	int, null	Week of request resolution (1-53).
Den v týdnu (UTC)	int, null	Day of the week of request solution (1-7).
Hodina (UTC)	int, null	Hour in which the request was resolved(0-23).
Značka a název požadavku	nvarchar(1280), null	Tag and name of the request, e.g., „T123456COMPANY Request for a new printer“.
Nejvyšší požadavek	int, null	Identification number of the root parent request.
Nejvyšší služba	nvarchar(255), null	Name of root service in the service tree.
Čekáno na žadatele	float, null	Total waiting time for requesters during the whole solution of a request, in hours, during the operating hours of the service.
Doba do vyřešení (hodiny)	float, not null	Hours from the creation to the resolution of the request during the operating hours of the service.
Termín (UTC)	datetime, null
Interní cíl	nvarchar(255), null	Internal target name.
Interní cíl (termín) (UTC)	datetime, null
Překročení SLA (hodiny)	float, null	By how many hours was the deadline for solving the request as per SLA exceeded.
Splnění SLA (hodiny)	float, null	How many hours earlier the request was resolved than the SLA limit.
Překročení termínu (hodiny)	float, null	By how many hours was the deadline for resolution of the request exceeded (Request time/Due date item).
Splnění termínu (hodiny)	float, null	How many hours earlier the request was resolved than the value listed in the Request time/Due date item.
Související organizace	nvarchar(255), not null	Name of the organization for which the request is being implemented.
Proces	nvarchar(30), null	Process name.
Rychlost řešení	float, null	Satisfaction survey - Resolution speed field.
Profesionalita	float, null	Satisfaction survey - Professionalism field.
Odbornost	float, null	Satisfaction survey - Expertise field.
Komentáře a poznámky	nvarchar(max), null	Satisfaction survey - Comments and remarks field.
Celková spokojenost	float, null	Satisfaction survey - General satisfaction field.
Id žadatele	int, null
Id řešitele	int, null
Id služby	int, null
Id SLA	int, null
Id organizace žadatele	int, null

Query.RequestResolutionEnu

Solution of requests in ALVAO Service Desk. This view is used to create reports and analyses.

Column	Type	Description
Request number	int, not null	The request identification number.
Request name	nvarchar(1024), null
Service	nvarchar(255), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Requester	nvarchar(255), null	First and last name of the requester.
Organization (requester)	nvarchar(255), null	Name of the requester’s organization.
Solver	nvarchar(255), null	Name and surname of the solver.
Category	nvarchar(255), null
Date (UTC)	datetime, null	Date for request resolution.
Week starting (UTC)	datetime, null	Date of the beginning of the week in which the request was solved.
Month starting (UTC)	datetime, null	Date of the beginning of the month in which the request was solved.
Year (UTC)	int, null	Year of request resolution.
Quarter (UTC)	int, null	Quarter in which the request was resolved (1-4).
Month (UTC)	int, null	Month in which the request was resolved (1-12).
Week (UTC)	int, null	Week of request resolution (1-53).
Weekday (UTC)	int, null	Day of the week of request solution (1-7).
Hour (UTC)	int, null	Hour in which the request was resolved(0-23).
Request tag and title	nvarchar(1280), null	Tag and name of the request, e.g., „T123456COMPANY Request for a new printer“.
Highest request	int, null	Identification number of the root parent request.
Highest service	nvarchar(255), null	Name of root service in the service tree.
Waiting for requester	float, null	Total waiting time for requesters during the whole solution of a request, in hours, during the operating hours of the service.
Time to resolve (hours)	float, not null	Hours from the creation to the resolution of the request during the operating hours of the service.
Due date (UTC)	datetime, null
Internal target	nvarchar(255), null	Internal target name.
Internal target (due date) (UTC)	datetime, null
SLA breached by (hours)	float, null	By how many hours was the deadline for solving the request as per SLA exceeded.
Time until SLA breach (hours)	float, null	How many hours earlier the request was resolved than the SLA limit.
Exceeding of due date (hours)	float, null	By how many hours was the deadline for resolution of the request exceeded (Request time/Due date item).
Meeting of due date (hours)	float, null	How many hours earlier the request was resolved than the value listed in the Request time/Due date item.
Related organization	nvarchar(255), not null	Name of the organization for which the request is being implemented.
Process	nvarchar(30), null	Process name.
Resolution speed	float, null	Satisfaction survey - Resolution speed field.
Professionalism	float, null	Satisfaction survey - Professionalism field.
Expertise	float, null	Satisfaction survey - Expertise field.
Comments and notes	nvarchar(max), null	Satisfaction survey - Comments and remarks field.
Overall satisfaction	float, null	Satisfaction survey - General satisfaction field.
Requester person id	int, null
Solver person id	int, null
Section id	int, null
SLA id	int, null
Requesters account id	int, null

Query.RequestStatusCsy

Time spent in individual request statuses. The view is used to create reports and analyses.

Column	Type	Description
Číslo požadavku	int, null	The request identification number.
Značka a název požadavku	nvarchar(1280), null	Tag and name of the request, e.g., „T123456COMPANY Request for a new printer“.
Služba	nvarchar(255), null	Name of the service including the path in the tree.
Proces	nvarchar(30), null	Process name.
Stav	nvarchar(64), null	Request status name.
Přechod do stavu (UTC)	datetime, null	Date of the beginning of the week in which the request was created.
Přechod ze stavu (UTC)	datetime, null	Date when the request transited from the status.
Týden od (UTC)	datetime, null	Date of the beginning of the week in which the request was created.
Měsíc od (UTC)	datetime, null	Date of the beginning of the month in which the request was created.
Rok (UTC)	int, null	Year of request creation.
Doba ve stavu (hodiny)	float, null	Time in hours for which the request was in status.
Doba ve stavu (hodiny v provozní době)	float, not null	Time in hours for which the request was in status in the operating hours.

Query.RequestStatusEnu

Time spent in individual request statuses. The view is used to create reports and analyses.

Column	Type	Description
Request number	int, null	The request identification number.
Request tag and title	nvarchar(1280), null	Tag and name of the request, e.g., „T123456COMPANY Request for a new printer“.
Service	nvarchar(255), null	Name of the service including the path in the tree.
Process	nvarchar(30), null	Process name.
Status	nvarchar(64), null	Request status name.
Status entered (UTC)	datetime, null	Date of the beginning of the week in which the request was created.
Status left (UTC)	datetime, null	Date when the request transited from the status.
Week starting (UTC)	datetime, null	Date of the beginning of the week in which the request was created.
Month starting (UTC)	datetime, null	Date of the beginning of the month in which the request was created.
Year (UTC)	int, null	Year of request creation.
Time in status (hours)	float, null	Time in hours for which the request was in status.
Time in status (hours during operating hours)	float, not null	Time in hours for which the request was in status in the operating hours.

Query.RequestSubsequentResponseCsy

Follow-up reactions of the solver team in requests within the ALVAO Service Desk. The subsequent reaction is the first message from the vendor sent to the customer from the receipt of any message from the customer in the course of processing their request. This view is used to create reports and analyses.

Column	Type	Description
Číslo požadavku	int, not null	The request identification number.
Název požadavku	nvarchar(1024), null
Služba	nvarchar(255), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Žadatel	nvarchar(255), null	First and last name of the requester.
Organizace (žadatel)	nvarchar(255), null	Name of the requester’s organization.
Kategorie	nvarchar(255), null
Řešitel	nvarchar(255), null	Name and surname of the solver.
Termín (UTC)	datetime, null
Interní cíl	nvarchar(255), null	Internal target name.
Interní cíl (termín) (UTC)	datetime, null
Datum (UTC)	datetime, null	Date of follow-up reaction.
Týden od (UTC)	datetime, null	Date of the beginning of the week of follow-up reaction.
Měsíc od (UTC)	datetime, null	Date of the beginning of the month of follow-up reaction.
Rok (UTC)	int, null	Year of follow-up reaction.
Čtvrtletí (UTC)	int, null	Quarter of reaction (1-4).
Měsíc (UTC)	int, null	Month of follow-up reaction (1-12).
Týden (UTC)	int, null	Week of follow-up reaction (1-53).
Hodina (UTC)	int, null	Hour of follow-up reaction (0-23).
Reagoval	nvarchar(255), null	Name and surname of the solver who sent the message.
Doba do reakce (hodiny)	float, not null	Hours until follow-up reaction.
Překročení SLA (hodiny)	float, null	By how many hours was the SLA time to first reaction deadline exceeded.
Splnění SLA (hodiny)	float, null	How many hours earlier was the reaction met than as required by the SLA limit.
Značka a název požadavku	nvarchar(1280), null	Tag and name of the request, e.g., „T123456COMPANY Request for a new printer“.
Související organizace	nvarchar(255), not null	Name of the organization for which the request is being implemented.
Nejvyšší požadavek	int, null	Identification number of the root parent request.
Nejvyšší služba	nvarchar(255), null	Name of root service in the tree.
Proces	nvarchar(30), null	Process name.
Id žadatele	int, null
Id řešitele	int, null
Id služby	int, null
Id SLA	int, null
Id organizace žadatele	int, null

Query.RequestSubsequentResponseEnu

Column	Type	Description
Request number	int, not null	The request identification number.
Request name	nvarchar(1024), null
Service	nvarchar(255), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Requester	nvarchar(255), null	First and last name of the requester.
Organization (requester)	nvarchar(255), null	Name of the requester’s organization.
Category	nvarchar(255), null
Solver	nvarchar(255), null	Name and surname of the solver.
Due date (UTC)	datetime, null
Internal target	nvarchar(255), null	Internal target name.
Internal target (due date) (UTC)	datetime, null
Date (UTC)	datetime, null	Date of follow-up reaction.
Week starting (UTC)	datetime, null	Date of the beginning of the week of follow-up reaction.
Month starting (UTC)	datetime, null	Date of the beginning of the month of follow-up reaction.
Year (UTC)	int, null	Year of follow-up reaction.
Quarter (UTC)	int, null	Quarter of reaction (1-4).
Month (UTC)	int, null	Month of follow-up reaction (1-12).
Week (UTC)	int, null	Week of follow-up reaction (1-53).
Hour (UTC)	int, null	Hour of follow-up reaction (0-23).
Responded	nvarchar(255), null	Name and surname of the solver who sent the message.
Time until response (hours)	float, not null	Hours until follow-up reaction.
SLA breached by (hours)	float, null	By how many hours was the SLA time to first reaction deadline exceeded.
Time until SLA breach (hours)	float, null	How many hours earlier was the reaction met than as required by the SLA limit.
Request tag and title	nvarchar(1280), null	Tag and name of the request, e.g., „T123456COMPANY Request for a new printer“.
Related organization	nvarchar(255), not null	Name of the organization for which the request is being implemented.
Highest request	int, null	Identification number of the root parent request.
Highest service	nvarchar(255), null	Name of root service in the tree.
Process	nvarchar(30), null	Process name.
Requester person id	int, null
Solver person id	int, null
Section id	int, null
SLA id	int, null
Requesters account id	int, null

Query.RoleMembershipLog

Provides the list of changes in membership of users and groups in groups.

Column	Type	Description
TimeStamp	datetime, not null	Date and time of the change execution.
MemberType	nvarchar(50), null	User or group.
Member	nvarchar(255), not null	User name or group name.
Operation	nvarchar(50), null	Operation - added or removed.
Group	nvarchar(255), not null	Name of the group in which membership changed.
ModifiedBy	nvarchar(255), not null	The name of the user who did the change.

Query.SlaRightsLog

View of the list of changes in SLA assignment
The meaning of values in permission columns:
1=enable
0=refuse
NULL=not set

Column	Type	Description
TimeStamp	datetime, not null	Change performance date and time (UTC)
ModifiedByPerson	nvarchar(518), not null	The name of the user who did the change.
HdSection	nvarchar(518), null	Service name
HdSectionOld	nvarchar(518), null	Original service name
Role	nvarchar(518), null	User group name of a person who was originally a permission holder.
RoleOld	nvarchar(518), null
Person	nvarchar(518), null	User name of a person who is the permission holder.
PersonOld	nvarchar(518), null	User name of a person who was originally a permission holder.
Sla	nvarchar(518), null	SLA name
SlaOld	nvarchar(518), null	Original SLA name
Access	bit, null	Access permissions
AccessOld	bit, null	Original access permissions
Default	bit, null	Marking of the default SLA
DefaultOld	bit, null	Original marking of the default SLA

Query.Software

View with installed products (software) on not yet deleted computers.

Column	Type	Description
ComputerNodeId	int, null	Node ID of the computer in the tree.
ParentNodeId	int, null	Node ID of the parent's object in the tree.
Product	nvarchar(1023), null	Product name.
Category	int, null	Product category (e.g. 1 - OS).
NeedsLicense	int, not null	1=product requires license.
FirstInstallationDetected	datetime, null	Date of the installation first detection.
Installed	datetime, null	Date of installation.
LastDetectionDateTime	datetime, null	Date of the last detection.
LastDetectedProductVersion	nvarchar(255), null	Last detected version.
LastDetectedProductName	nvarchar(255), null	Last detected product name.
LicenseInventoryNumber	nvarchar(255), null	Inventory number for license.
LicenseActivationKey	nvarchar(255), null	License activation number.
LicenseInvoiceNumber	nvarchar(255), null	License invoice number.
LicenseCertificateNumber	nvarchar(255), null	License certificate number.
Authorized	bit, null	The software installation on the computer is confirmed or a license has been assigned to that computer.
CDKey	nvarchar(255), null	CD key for the software product.
Description	nvarchar(max), null	Last note at an installation history record.
LicenceName	nvarchar(255), null	License name.
Publisher	nvarchar(255), null	Software manufacturer.
SoftwarePack	int, not null	The product is from the SW package.
Type	int, null	Software product type. 1 - commercial 2 - freeware 3 - shareware/trial 4 - not specified
User	int, null	Author of the product installation.
Comment	nvarchar(255), null	Installation comment.

Query.SwInstallationCsy

Software installation in ALVAO Asset Management - Installation Registry. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column	Type	Description
Produkt	nvarchar(1023), null	Product name
Detekovaný název produktu	nvarchar(255), null	Detected product name
Detekovaná verze produktu	nvarchar(255), null	Detected product version
Id objektu	int, not null	Identification number of a computer that contains given installation.
Uživatel	nvarchar(255), null	User name under which the computer with the installed product is located in the objects tree.
Licence	nvarchar(255), null	License name
Typ licence	nvarchar(32), null	License type, e.g. “Normal”, “Unlimited multilicence”, “OEM”, “Floating”, ...
Stav licence	nvarchar(11), not null	License status. The column may have the following values “Without license” and “With license” (in Czech).
Stav licence - podrobný	nvarchar(255), null	Similar license status, e.g. “Missing”, “Not necessary”, “Assigned”, “Shared”.
Stav profilu	nvarchar(255), null	Profile status, e.g. “Disabled”, “Optional”, ...
Produkt nalezen (UTC)	datetime, null	Date and time when the product installation was detected on a computer.
Zjištěno odinstalování (UTC)	datetime, null	Date and time when the product uninstallation was detected on a computer.
Nainstalováno	datetime, null	Manually registered installation date
Odinstalováno	datetime, null	Manually registered uninstallation date
Produkt nalezen - Měsíc od (UTC)	datetime, null	Date of the first day of month when the installation was detected.
Zjištěno odinstalování - Měsíc od (UTC)	datetime, null	Date of the first day of month when the uninstallation was detected.
Nainstalováno - Měsíc od	datetime, null	Date of the first day of month when the installation was manually registered.
Odinstalováno - Měsíc od	datetime, null	Date of the first day of month when the uninstallation was manually registered.
Typ produktu	nvarchar(255), null	Product type, e.g. “commercial”, “freeware”, ...
Stav instalace	nvarchar(13), not null	Installation status. The column may have the following values “Installed” and “Uninstalled” (in Czech).
Nákladové středisko	nvarchar(255), null	Computer cost center
Operační systém	nvarchar(3), not null	It indicates whether the product is an operating system. The column may have the following values “Yes” and “No” (in Czech).

Query.SwInstallationEnu

Column	Type	Description
Product	nvarchar(1023), null	Product name
Detected product name	nvarchar(255), null	Detected product name
Detected product version	nvarchar(255), null	Detected product version
Object id	int, not null	Identification number of a computer that contains given installation.
User	nvarchar(255), null	User name under which the computer with the installed product is located in the objects tree.
License	nvarchar(255), null	License name
License type	nvarchar(32), null	License type, e.g. “Normal”, “Unlimited multilicence”, “OEM”, “Floating”, ...
License status	nvarchar(15), not null	License status. The column may have the following values “Without license” and “With license” (in English).
License status - detailed	nvarchar(255), null	Similar license status, e.g. “Missing”, “Not necessary”, “Assigned”, “Shared”.
Profile status	nvarchar(255), null	Profile status, e.g. “Disabled”, “Optional”, ...
Product found date (UTC)	datetime, null	Date and time when the product installation was detected on a computer.
Software uninstallation detected (UTC)	datetime, null	Date and time when the product uninstallation was detected on a computer.
Installed	datetime, null	Manually registered installation date
Uninstalled	datetime, null	Manually registered uninstallation date
Product found date - Month starting (UTC)	datetime, null	Date of the first day of month when the installation was detected.
Software uninstallation detected - Month starting (UTC)	datetime, null	Date of the first day of month when the uninstallation was detected.
Installed - Month starting	datetime, null	Date of the first day of month when the installation was manually registered.
Uninstalled - Month starting	datetime, null	Date of the first day of month when the uninstallation was manually registered.
Product type	nvarchar(255), null	Product type, e.g. “commercial”, “freeware”, ...
Installation status	nvarchar(11), not null	Installation status. The column may have the following values “Installed” and “Uninstalled” (in English).
Cost center	nvarchar(255), null	Computer cost center
Operating system	nvarchar(3), not null	It indicates whether the product is an operating system. The column may have the following values “Yes” and “No” (in English).

Query.SwLicenseCsy

License in ALVAO Asset Management - License Registry. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column	Type	Description
Název licence	nvarchar(255), null	License name
Produkt	nvarchar(1023), null	Product name
Typ produktu	nvarchar(255), null	Product type, e.g. “commercial”, “freeware”, ...
Počet	int, null	Number of licenses. 1 for free floating unlimited multilicenses.
Stav přidělení	nvarchar(18), null	Assignment status. The column may have the following values “Assigned without reason“, “Assigned“ and “Free“ (in Czech).
Typ licence	nvarchar(32), not null	License type, e.g. “Normal”, “Unlimited multilicence”, “OEM”, “Floating”, ...
Balík licencí	nvarchar(3), not null	It indicates whether it is a license package. The column may have the following values “Yes” and “No” (in Czech).
Datum vytvoření (UTC)	datetime, null	License creation date and time
Datum vytvoření - Měsíc od (UTC)	datetime, null	Date of the first day of month when the license was created.
Vytvořil	nvarchar(255), null	User name of a person who created the license.
Platnost od	datetime, not null	Start date
Platnost do	datetime, null	End date
Upgrade/Podpora do	datetime, null	End date of upgrade/support
Jazyk licence	nvarchar(255), null	Language variants of a licensed product
Mód licence	nvarchar(255), null	License mode, e.g. “Open”, “Select“, “Software Assurance“, …
Aktivační klíč licence	nvarchar(1024), null	License activation key
Inventární číslo licence	nvarchar(255), null	License inventory number
Licenční model	nvarchar(32), not null	CAL/Licensing, e.g. “to processor”, “to user”, “to device”, ...
Nákladové středisko	nvarchar(255), not null	License cost center name
Uživatel	nvarchar(255), null	User name of a person whom the license is assigned to. NULL if the license is assigned to a computer.
Počítač	nvarchar(255), null	Name of a computer which the license is assigned to. NULL if the license is assigned to a user.
Id objektu	int, null	Object identification number the license is assigned to.

Query.SwLicenseEnu

Column	Type	Description
License name	nvarchar(255), null	License name
Product	nvarchar(1023), null	Product name
Product type	nvarchar(255), null	Product type, e.g. “commercial”, “freeware”, ...
Count	int, null	Number of licenses. 1 for free floating unlimited multilicenses.
Assignment status	nvarchar(23), null	Assignment status. The column may have the following values “Assigned without reason“, “Assigned“ and “Free“ (in English).
License type	nvarchar(32), not null	License type, e.g. “Normal”, “Unlimited multilicence”, “OEM”, “Floating”, ...
License package	nvarchar(3), not null	It indicates whether it is a license package. The column may have the following values “Yes” and “No” (in English).
Creation date (UTC)	datetime, null	License creation date and time
Creation date - Month starting (UTC)	datetime, null	Date of the first day of month when the license was created.
Created by	nvarchar(255), null	User name of a person who created the license.
Valid FROM	datetime, not null	Start date
Valid to	datetime, null	End date
Upgrade/Support to	datetime, null	End date of upgrade/support
License language	nvarchar(255), null	Language variants of a licensed product
License mode	nvarchar(255), null	License mode, e.g. “Open”, “Select“, “Software Assurance“, …
License activation key	nvarchar(1024), null	License activation key
License inventory number	nvarchar(255), null	License inventory number
License model	nvarchar(32), not null	CAL/Licensing, e.g. “to processor”, “to user”, “to device”, ...
Cost center	nvarchar(255), not null	License cost center name
User	nvarchar(255), null	User name of a person whom the license is assigned to. NULL if the license is assigned to a computer.
Computer	nvarchar(255), null	Name of a computer which the license is assigned to. NULL if the license is assigned to a user.
Object id	int, null	Object identification number the license is assigned to.

Query.User

(The view will be removed in the following versions of ALVAO. Use the Query.ObjectCsy, Query.ObjectCsy, resp. Query.ObjectEnu instead). The view with all objects of the User type in Asset that are not hidden, or in Disposed assets. In addition to the described columns, the table contains the value of the 100 most used properties. Only the objects and property values that the user connected to the database is authorized to read are shown. The column name is always the same as the property name.

Column	Type	Description
NodeId	int, not null	Node ID of the object in the tree.
ParentNodeId	int, null	Node ID of the parent's object in the tree.
NodeName	nvarchar(255), null	Object name.
NodePath	nvarchar(1024), null	Full object path in the tree.
Manufacturer	nvarchar(255), null
Serial number	nvarchar(255), null
Name	nvarchar(255), null
Model	nvarchar(255), null
Note	nvarchar(255), null
Warranty expiration	datetime, null
Vendor	nvarchar(255), null
Purchase date	datetime, null
Packing slip number	nvarchar(255), null
Inventory number	nvarchar(255), null
Price	nvarchar(255), null
IP address	nvarchar(255), null
Hostname	nvarchar(255), null
Size	nvarchar(255), null
Quantity	nvarchar(255), null
Disk interface	nvarchar(255), null
Cost center	nvarchar(255), null
MAC address	nvarchar(255), null
Last imported from AD	datetime, null
RAM size (GB)	float, null
Total hard disk capacity (GB)	float, null
Number of hard drives	float, null
Operating system	nvarchar(255), null
MAC addresses	nvarchar(255), null
IP addresses	nvarchar(255), null
Version	nvarchar(255), null
Refresh maximum	nvarchar(255), null
Frequency	nvarchar(255), null
Type	nvarchar(255), null
Diagonal	nvarchar(255), null
BIOS serial number	nvarchar(255), null
Maximum vertical resolution	nvarchar(255), null
Maximum horizontal resolution	nvarchar(255), null
RAM size	nvarchar(255), null
Maximum size	nvarchar(255), null
Occupied sockets	nvarchar(255), null
Sockets	nvarchar(255), null
Part of the domain	nvarchar(255), null
Last logged-on user (user name)	nvarchar(255), null
Person responsible for software	nvarchar(255), null
Number of logical CPU cores	nvarchar(255), null
CPU	nvarchar(255), null
Number of processors	float, null
Graphic card	nvarchar(255), null
Case kind	nvarchar(255), null
Monitor type	nvarchar(255), null
Screen resolution	nvarchar(255), null
Organization name	nvarchar(255), null
__order	nvarchar(255), null
User	nvarchar(255), null
Network branch name	nvarchar(255), null
Site name	nvarchar(255), null
Organization code	nvarchar(255), null
Address	nvarchar(255), null
Department	nvarchar(255), null
Room	nvarchar(255), null
Floor	nvarchar(255), null
Building	nvarchar(255), null
E-mail	nvarchar(255), null
Fax	nvarchar(255), null
Phone	nvarchar(255), null
Description	nvarchar(255), null
Segment	nvarchar(255), null
Subnet name	nvarchar(255), null
Division	nvarchar(255), null
Site	nvarchar(255), null
Subdivision	nvarchar(255), null
IMEI	nvarchar(255), null
Data recording medium	nvarchar(255), null
Center	nvarchar(255), null
IP phone	nvarchar(255), null
Pager	nvarchar(255), null
Home phone	nvarchar(255), null
ZIP code	nvarchar(255), null
State or Province	nvarchar(255), null
PO Box	nvarchar(255), null
Company	nvarchar(255), null
Country	nvarchar(255), null
Street	nvarchar(255), null
City	nvarchar(255), null
Position	nvarchar(255), null
Mobile phone	nvarchar(255), null
Subsidiary	nvarchar(255), null
Section	nvarchar(255), null
Ethernet 100 Mbit	nvarchar(255), null
Ethernet 10 Mbit	nvarchar(255), null
DVD write speed	nvarchar(255), null
CD write speed	nvarchar(255), null
DVD read speed	nvarchar(255), null
CD read speed	nvarchar(255), null
Computer kind	nvarchar(255), null
Facility	nvarchar(255), null
Office	nvarchar(255), null
Personal number	nvarchar(255), null
IRQ	nvarchar(255), null
IPX address	nvarchar(255), null
DHCP Server	nvarchar(255), null
DNS domain	nvarchar(255), null
Unit	nvarchar(255), null
Contact person	nvarchar(255), null

Query.UserLogonLog

Provides the list of individual user log ins/outs to/from console applications.

Column	Type	Description
TimeStamp	datetime, not null	Date and time of the change execution.
Username	nvarchar(255), not null	The username of the user.
User	nvarchar(255), null	User name.
Action	nvarchar(50), null	Executed action - logon, logout.
Application	nvarchar(50), null	Name of the application in which he executed the action.
Computer	nvarchar(255), null	Name of the computer to which he logged in.
IsAdmin	bit, not null	Identifier of whether or not the user was logged in with the administrator permission.

dbo.vAct

Request log. The view collects data from various tables.

Column	Type	Description
iActId	int, null
liActKindId	int, null
dAct	datetime, null
sAct	nvarchar(max), null
mActNotice	nvarchar(max), null
liActFromPersonId	int, null
liActToPersonId	int, null
liActHdTicketId	int, null
sActFrom	nvarchar(1024), null
sActFromEmail	nvarchar(255), null
sActFromPhone	nvarchar(255), null
mActFromContact	nvarchar(max), null
sActFromMobile	nvarchar(255), null
sActFromOffice	nvarchar(255), null
sActFromDepartment	nvarchar(255), null
sActFromWorkPosition	nvarchar(255), null
sActFromCompany	nvarchar(255), null
sActTo	nvarchar(1024), null
sActToEmail	nvarchar(1024), null
nActWorkHours	float, null
dActRemoved	datetime, null
sActCc	nvarchar(1024), null
sActAutoSubmitted	nvarchar(255), null
sActMessageId	nvarchar(255), null
sActXSpamLevel	nvarchar(255), null
sActXSpamStatus	nvarchar(255), null
nActTravelHours	float, null
nActTravelKm	float, null
bNoCharge	bit, not null
liActHdTicketApprovalItemId	int, null
liActHdTicketApprovalId	int, null
bWaitingForUser	bit, null
CreatedByPersonId	int, null
TicketChangeId	int, null
ActOperationId	int, null
HdTicketApprovalId	int, null
RelationId	int, null
SlaAlertId	int, null	Custom notifications link.
ActLocaleId	int, null
ActMarkId	tinyint, null	Record marking. A foreign key to the ActMark table.
TicketNodeId	int, null

dbo.vApprovalAuthority

Current approvers of requests that are currently in the process of being approved.

Column	Type	Description
liApprovalAuthorityHdTicketId	int, null
liApprovalAuthorityPersonId	int, null

dbo.vApprovalAuthority_Custom

Current request approvers according to custom approval processes. The customer can define custom contents for this view.

Column	Type	Description
liHdTicketId	int, null
liPersonId	int, null

dbo.vAssetPersonSystemRole

User membership in system roles of Asset Management.

Column	Type	Description
PersonId	int, not null
SysAdmin	bit, null
SwLic	bit, null
Reader	bit, null
Hw	bit, null
Detect	bit, null
Inventory	bit, null
RelationReader	bit, null
RelationWriter	bit, null

dbo.vAssetUser

Users in the object tree.

Column	Type	Description
intNodeId	int, not null
txtName	nvarchar(255), null
bolHidden	bit, not null
txtLDAPGUID	nvarchar(255), null
User	nvarchar(255), null
Department	nvarchar(255), null
Phone	nvarchar(255), null
Email	nvarchar(255), null
Login	nvarchar(255), null
PersonalNum	nvarchar(255), null
Office	nvarchar(255), null
Mobile	nvarchar(255), null
WorkPosition	nvarchar(255), null
City	nvarchar(255), null

dbo.vAssetUserPerson

The user's link in the object tree to the user in the Admin service (tPerson. Link based on priority: 1. AD GUID 2. Personal number 3. Login name 4. E-mail

Column	Type	Description
NodeId	int, not null
User	nvarchar(255), null
PersonId	int, not null
PersonManagerId	int, null

dbo.vClass

Types of objects.

Column	Type	Description
intClassId	int, not null
txtClass	nvarchar(255), null
bComputer	bit, not null

dbo.vColumnLoc

Translations of the names and descriptions of custom items in all languages used.

Column	Type	Description
bUseColumnValue	bit, not null
iColumnId	int, not null
mDescription	nvarchar(max), null
Multiline	bit, not null
nOrder	float, not null
Removed	int, null
sColumn	nvarchar(128), null
sTable	nvarchar(128), null
sTitle	nvarchar(255), not null
ColumnLocaleId	int, not null
LocalizedTitle	nvarchar(max), not null
LocalizedDescription	nvarchar(max), null

dbo.vColumnValueLoc

Translations of custom items values in all languages used.

Column	Type	Description
ColumnValueShort	nvarchar(max), not null
iColumnValueId	int, not null
liColumnId	int, not null
liHdSectionId	int, null
mColumnValue	nvarchar(max), not null
nOrder	float, not null
ParentValue	int, null
sExtra1	nvarchar(255), null
ColumnValueLocaleId	int, not null
LocalizedColumnValue	nvarchar(max), null
LocalizedColumnValueShort	nvarchar(max), null

dbo.vComputer

Computers.

Column	Type	Description
intNodeId	int, not null
lintParentId	int, null
lintIconId	int, null
intState	int, null
txtName	nvarchar(255), null
bolHidden	bit, not null
lintClassId	int, null
bolAutoUpdate	bit, not null
txtLDAPGUID	nvarchar(255), null
bolComputerStateOn	bit, null
txtPath	nvarchar(1024), null
bolIgnoreDifferences	bit, not null
liSwProfileId	int, null
bSwAllAllowed	bit, not null
txtComputerName	nvarchar(255), null
txtIPAddress	nvarchar(255), null
txtDomain	nvarchar(255), null
txtFullComputerName	nvarchar(511), null
bolScrapped	int, not null

dbo.vComputerDetectLast

Last detection of the computers.

Column	Type	Description
lintDetectId	int, null
lintComputerNodeId	int, not null
lintDetectKindId	int, not null

dbo.vComputerSwManager

People and their superiors responsible for software installed on the computer

Column	Type	Description
ComputerId	int, null
SwManagerPersonId	int, null
SwManagerSuperiorId	int, null

dbo.vComputerUsage

Displays the utilization of the computers (in hours) over the past month and year.

Column	Type	Description
iComputerId	int, not null
sComputer	nvarchar(255), null
iUsageLastMonth	float, not null
sUsageLastMonth	varchar, null
iUsageLastYear	float, not null
sUsageLastYear	varchar, null

dbo.vDefaultSla

Default SLA for individuals and services.

Column	Type	Description
liDefaultSlaPersonId	int, not null
liDefaultSlaHdSectionId	int, not null
liDefaultSlaSlaId	int, null

dbo.vDetectKind

Types of detections (HW, SW).

Column	Type	Description
intDetectKindId	int, not null
txtDetectKind	nvarchar(255), null

dbo.vDetectSettings

Computer detection settings.

Column	Type	Description
NodeId	int, not null	Computer ID.
MethodId	int, null	Detection method ID.
SharePath	nvarchar(255), null	Path to the shared folder
TcpIpPort	int, null	Agent port number during detection by Agent over TCP/IP.
KindId	int, null	Type of detection. 1=HW, 2=SW.
IsSwFull	bit, null	Full SW detection.
SwInclude	nvarchar(255), null	Full SW detection, include files.
SwExclude	nvarchar(255), null	Full SW detection, skip files.
Update	bit, null	Update the registry automatically by detection.
DetectPeriod	int, null	Period of automatic detection planning

dbo.vDetFiles

Detected files.

Column	Type	Description
intFileId	int, not null
txtFileName	nvarchar(255), null
txtExt	nvarchar(255), null
intSize	int, null
lintFileStringInfoFileId	int, null
intLanguage	int, null
intCodePage	int, null
txtComments	nvarchar(255), null
txtCompanyName	nvarchar(255), null
txtFileDescription	nvarchar(255), null
txtFileVersion	nvarchar(255), null
txtInternalName	nvarchar(255), null
txtLegalCopyright	nvarchar(255), null
txtLegalTrademarks	nvarchar(255), null
txtOriginalFilename	nvarchar(255), null
txtProductName	nvarchar(255), null
txtProductVersion	nvarchar(255), null
txtPrivateBuild	nvarchar(255), null
txtSpecialBuild	nvarchar(255), null
lintFileVerInfoFileId	int, null
intFileVersionMS	int, null
intFileVersionLS	int, null
intProductVersionMS	int, null
intProductVersionLS	int, null
intFileFlagsMask	int, null
intFileFlags	int, null
intFileOS	int, null
intFileType	int, null
intFileSubtype	int, null
intFileDateMS	int, null
intFileDateLS	int, null
intDetFileId	int, not null
lintDetFileFileId	int, null
lintDetectId	int, null
txtFolderPath	nvarchar(255), null
dteCreated	datetime, null
dteModified	datetime, null
dteAccessed	datetime, null
intAttribs	int, null
lintProductId	int, null
lintFileImageId	int, null
lintOriginalProductId	int, null

dbo.vDocument

Documents.

Column	Type	Description
lintAtomId	int, not null
lintDocumentKindId	int, not null
txtIdNumber2	nvarchar(255), null
txtMemo	nvarchar(max), null
dteCreated	datetime, null
lintResellerCompanyId	int, null
lintSrcNodeId	int, null
lintDestNodeId	int, null
liCreatedPersonId	int, null
sCreatedPersonName	nvarchar(255), null
dteRemoved	datetime, null
liRemovedPersonId	int, null
TransferConfirmTypeId	int, not null
SignDate	datetime, null
SignPersonId	int, null
SignedBy	nvarchar(128), null
SignComputer	nvarchar(255), null
sRemovedPersonName	nvarchar(255), null
txtId	nvarchar(255), null
txtResellerCompany	nvarchar(255), null
txtLink	int, null

dbo.vDocumentKind

Kinds of documents.

Column	Type	Description
intDocumentKindId	int, not null
txtDocumentKind	nvarchar(255), null

dbo.vEmailTemplateLoc

Translations of custom notifications in all languages used.

Column	Type	Description
bActive	bit, not null
id	int, not null
liHdSectionId	int, null
mSubject	nvarchar(max), null
mTextBody	nvarchar(max), null
SamAlertRuleId	int, null
sNotificationKind	nvarchar(64), null
TransferConfirmAlertRuleId	int, null
EmailTemplateLocaleId	int, not null
LocalizedSubject	nvarchar(max), null
LocalizedTextBody	nvarchar(max), null

dbo.vEvent

Reminders.

Column	Type	Description
intEventId	int, not null
dteSignalDate	datetime, null
dteDate	datetime, not null
txtMemo	nvarchar(max), null
liPersonId	int, not null
bolChecked	bit, not null
sPerson	nvarchar(255), null

dbo.vHdSectionEffectiveShowInServiceCatalog

View for effective viewing of the "View in the Service Catalogue" option. Takes into account settings in parent services.

Column	Type	Description
iHdSectionId	int, null
EffectiveShowInServiceCatalog	bit, null

dbo.vHdSectionExceptionalSolver

Effective irregular solvers in services.

Column	Type	Description
SectionId	int, not null
PersonId	int, null
RequesterRoleId	int, not null	Link to the group of requesters for which the permission for the given person is valid.

dbo.vHdSectionLoc

Auxiliary view for the language localization of service names and descriptions.

Column	Type	Description
iHdSectionId	int, not null	ID of record with service.
sHdSection	nvarchar(255), null	Localized full service name.
sHdSectionShort	nvarchar(255), null	Localized short service name.
mHdSectionDesc	nvarchar(max), null	Localized service description.
nHdSectionOrder	float, null
liHdSectionParentHdSectionId	int, null
liHdSectionBuildingId	int, null
sHdSectionEmail	nvarchar(255), null
sHdSectionMessageTagPrefix	nvarchar(255), null
sHdSectionMessageTagSuffix	nvarchar(255), null
bHdSectionDefault	bit, not null
sHdSectionPhone	nvarchar(255), null
sHdSectionImapServer	nvarchar(255), null
sHdSectionUserShowFields	nvarchar(1024), null
nHdSectionUserReopenDays	float, null
bHdSectionMessageRemove	bit, not null
sHdSectionMailboxLogin	nvarchar(255), null
sHdSectionMailboxPassword	nvarchar(255), null
bHdSectionHdTicketUserRead	bit, not null
bHdSectionFolder	bit, not null
sHdSectionNewHdTicketUrl	nvarchar(1024), null
sHdSectionHdTicketCustomWorkflowUrl	nvarchar(1024), null
nHdSectionQueueHoursPerWeek	float, null
dHdSectionRemoved	datetime, null
sHdSectionEWSUri	nvarchar(255), null
bHdSectionMessageReadOnlyUnread	bit, not null
bHdSectionMessageMarkRead	bit, not null
sHdSectionMessageFolder	nvarchar(255), null
bHdSectionImapSsl	bit, not null
TicketTypeId	int, not null
ImapPort	int, null
UseFeedback	bit, not null
CustomFeedbackUrl	nvarchar(max), null
TileColor	int, null
TileType	int, not null
AllowSkipCustomForm	bit, not null
DefaultLanguageId	int, null
DefaultTimeZone	nvarchar(64), null
CreateNewFollowingRequest	bit, not null
CreateNewFollowingRequestToSection	int, null
ShowInServiceCatalog	bit, not null
ForceUseSolverLicense	bit, not null
Keywords	nvarchar(max), null
TargetHdSectionId	int, null
DefaultTicketTemplateId	int, null
IconName	nvarchar(255), null
LibraryIconId	int, not null
iHdSectionLocaleId	int, not null	LCID of the language for which the localization is executed
LocalizedSection	nvarchar(255), null	Localized full service name.
LocalizedSectionShort	nvarchar(255), null	Localized short service name.
LocalizedSectionDesc	nvarchar(max), null	Localized service description.
LocalizedKeywords	nvarchar(max), null

dbo.vHdSectionOperator

Column	Type	Description
HdSectionId	int, not null
PersonId	int, not null
RequesterRoleId	int, not null

dbo.vHdSectionOperator_Direct

Effective service operators without absentee stand-ins.

Column	Type	Description
liHdSectionOperatorHdSectionId	int, not null
liHdSectionOperatorPersonId	int, null
RequesterRoleId	int, not null	Link to the group of requesters for which the permission for the given person is valid.

dbo.vHdSectionPerson

Effective settings of notifications sent from the services to individual persons.

Column	Type	Description
liHdSectionPersonHdSectionId	int, not null
liHdSectionPersonPersonId	int, not null
bHdSectionPersonNotifySolverOnHdTicketPassed	bit, not null
bHdSectionPersonNotifySolverOnHdTicketCreated	bit, not null
bHdSectionPersonNotifySolverOnHdTicketHdSectionChanged	bit, not null
bHdSectionPersonNotifySolverOnHdTicketOpen	bit, not null
bHdSectionPersonNotifySolverOnNewMessageReceived	bit, not null
bNotifySolverOnHdTicketReturnedToOperators	int, null
bHdSectionPersonNotifyUserOnHdTicketCreated	bit, not null
bHdSectionPersonNotifyUserOnHdTicketDeadlineChanged	bit, not null
bHdSectionPersonNotifyUserOnHdTicketResolved	bit, not null
bHdSectionPersonNotifyUserOnHdTicketSolverOpen	bit, not null

dbo.vHdSectionSolverTake1

Effective service solvers authorized to "retrieve another request - main".

Column	Type	Description
liHdSectionSolverTake1HdSectionId	int, not null
liHdSectionSolverTake1PersonId	int, null
RequesterRoleId	int, not null	Link to the group of requesters for which the permission for the given person is valid.

dbo.vHdSectionSolverTake2

Effective service solvers authorized to "retrieve another request - secondary".

Column	Type	Description
liHdSectionSolverTake2HdSectionId	int, not null
liHdSectionSolverTake2PersonId	int, null
RequesterRoleId	int, not null	Link to the group of requesters for which the permission for the given person is valid.

dbo.vHdTicket

Values for dynamically calculated request items.

Column	Type	Description
liHdTicketId	int, not null
nOpenTimeHours	float, null
nOpenTimeWithoutWaitingHours	float, null
nWaitedForUserHours	float, not null
nWaitingForUserHours	float, null
NextAction	nvarchar(max), null
NextActionDeadline	datetime, null
IsNextActionInternalTarget	int, not null
SlaPause	int, not null
IsSlaPaused	int, not null

dbo.vHdTicketApprovalItemResultLoc

Column	Type	Description
iHdTicketApprovalItemResultId	int, not null
sHdTicketApprovalItemResult	nvarchar(255), null
ApprovalItemResultLocaleId	int, not null
LocalizedResult	nvarchar(max), null

dbo.vHdTicketCalc

Information whether the request can indeed be reopened.

Column	Type	Description
iHdTicketId	int, not null
bHdTicketUserOpenProtected	int, not null

dbo.vHdTicketPersonRead

Effective authorization to display requests.

Column	Type	Description
liHdTicketId	int, null
liPersonId	int, null
OnlyRequester	int, null
SolverTeam	int, null	The flag specifying whether the user is a member of the solver team for the given request. Takes into account the mapping of requesters to the solver team.
Operator	int, null	The flag specifying whether the user has the role of an operator on the given request. Takes into account the mapping of requesters to the solver team.
Solver	int, null	The flag specifying whether the user has the role of a solver on the given request. Takes into account the mapping of requesters to the solver team.
OnlyReader	int, not null	The flag specifying whether the user only has the role of a reader on the given request. Takes into account the mapping of requesters to the solver team.

dbo.vInstDetect

Installed software, detected version and activation code.

Column	Type	Description
intDetectId	int, not null
lintComputerNodeId	int, not null
lintProductId	int, null
txtProductVersion	nvarchar(255), null
txtDetCDKey	nvarchar(255), null

dbo.vInstTrial

Installations covered by "special installation", including the coverage for package components.

Column	Type	Description
lintProductId	int, not null
lintComputerNodeId	int, not null
txtDesc	nvarchar(255), null

dbo.vKnowledgeRead

Knowledge that a user can read in services.

Column	Type	Description
SectionId	int, null
ArticleId	int, null
PersonId	int, null

dbo.vLang

Languages.

Column	Type	Description
intNameLangId	int, null
txtLang	nvarchar(255), null

dbo.vLastEvaluatedSwDetect

Last evaluated SW detection on the computer.

Column	Type	Description
intDetectId	int, not null
lintComputerNodeId	int, not null
dteCreated	datetime, null
dteImported	datetime, null
txtDescription	nvarchar(255), null
lintDetectKindId	int, not null
dteRqCreated	datetime, null
txtCollector	nvarchar(255), null
txtShareRq	nvarchar(255), null
lintDetectStatusId	int, not null
liRqCreatedPersonId	int, not null
dUpdated	datetime, null
DetectSourceMethod	int, null
ManualRq	bit, not null

dbo.vLicHist_InvoiceAtomLast

Invoice attached to the license.

Column	Type	Description
lintLicHistId	int, null
lintAtomId	int, null

dbo.vLicHistBase

Column	Type	Description
intLicHistId	int, not null
dteDate	datetime, not null
txtLicName	nvarchar(255), null
intCountChange	int, null
txtProductName	nvarchar(1023), null
txtResellerCompany	nvarchar(255), null
txtLicMode	nvarchar(255), null
txtLicLang	nvarchar(255), null
txtLicType	nvarchar(32), not null
txtProductType	nvarchar(255), null
intCurrentCount	int, null
intAssignedCount	int, null
dteDateExpire	datetime, null
txtActivationKey	nvarchar(1024), null
txtInventoryNum	nvarchar(255), null
txtInvoice	nvarchar(255), null
txtLang	nvarchar(255), null
bolDowngrade	int, not null
txtMemo	nvarchar(max), null

dbo.vLicHistItem

License items.

Column	Type	Description
intLicHistItemId	int, not null
lintLicHistId	int, not null
NodeId	int, null
ActivationKey	nvarchar(255), null
lintCancelledByLicHistId	int, null
txtMemo	nvarchar(max), null
txtInventoryNum	nvarchar(255), null
txtDepartment	nvarchar(255), null
txtRequest	nvarchar(255), null
bolOEM	int, not null
dteCancelledDate	datetime, null
Object	nvarchar(255), null
sCancelledByPerson	nvarchar(255), null
UpgradedFromLicHistItemId	int, null

dbo.vLicHistLog

Log of changes in registered licenses.

Column	Type	Description
LicHistId	int, null
LogDate	datetime, not null
LicHistLogKindId	int, not null
LogKind	nvarchar(100), not null
Message	nvarchar(max), null
Author	nvarchar(255), null
PropName	nvarchar(255), null
OldVal	nvarchar(255), null
NewVal	nvarchar(255), null
ObjKind	nvarchar(255), null
ObjName	nvarchar(255), null

dbo.vLicProductCoveredOnComputer

Which products on the computer have license coverage (per device or per user).

Column	Type	Description
LicHistId	int, not null
ComputerId	int, null
UserId	int, null
ProductId	int, not null
ProductPackId	int, null

dbo.vLicTrans

Shared licenses.

Column	Type	Description
lintProductId	int, not null
NodeId	int, not null
LicNodeId	int, not null
txtDesc	nvarchar(255), null
txtLicComputer	nvarchar(255), null

dbo.vLog_DetectLast

Last record in the detection log.

Column	Type	Description
lintDetectId	int, null
lintMaxLogId	int, null

dbo.vMediaList

List of media.

Column	Type	Description
lintAtomId	int, not null
lintMediaTypeId	int, not null
txtTitle	nvarchar(255), null
txtId	nvarchar(255), null
txtAuthor	nvarchar(255), null
txtMediaType	nvarchar(255), null
txtLocation	nvarchar(255), null

dbo.vMediaType

Types of media.

Column	Type	Description
intMediaTypeId	int, not null
txtMediaType	nvarchar(255), null

dbo.vNodeClass

Objects in the object tree. Classification into system objects and discarded assets.

Column	Type	Description
intNodeId	int, not null
lintParentId	int, null
lintIconId	int, null
intState	int, null
txtName	nvarchar(255), null
bolHidden	bit, not null
lintClassId	int, null
bolAutoUpdate	bit, not null
txtLDAPGUID	nvarchar(255), null
bolComputerStateOn	bit, null
txtPath	nvarchar(1024), null
bolIgnoreDifferences	bit, not null
liSwProfileId	int, null
bSwAllAllowed	bit, not null
txtClass	nvarchar(255), null
bComputer	bit, not null
bolScrapped	int, not null
LastAgentWSContact	datetime, null

dbo.vNodeCostCentre

Cost center of the objects in the tree.

Column	Type	Description
NodeId	int, not null
ClassId	int, null
Centre	nvarchar(255), null

dbo.vNodeDisposed

Discarded assets.

Column	Type	Description
NodeId	int, not null

dbo.vNodeParentJoin

Objects in the tree - tree.

Column	Type	Description
lintNodeId	int, not null
lintParentNodeId	int, not null

dbo.vNodePropertyMix

Objects and properties - Public + Asset + Computer1.

Column	Type	Description
intNodeId	int, not null
lintParentId	int, null
lintIconId	int, null
intState	int, null
txtName	nvarchar(255), null
bolHidden	bit, null
lintClassId	int, null
bolAutoUpdate	bit, null
txtLDAPGUID	nvarchar(255), null
bolComputerStateOn	bit, null
txtPath	nvarchar(1024), null
bolIgnoreDifferences	bit, null
intNodeId1	int, not null
txtTypeMark	nvarchar(255), null
txtSerialNumber	nvarchar(255), null
txtManufacturer	nvarchar(255), null
txtEvidentiaryNumber	nvarchar(255), null
txtProp_Name	nvarchar(255), null
intNodeId2	int, not null
txtInventoryNumber	nvarchar(255), null
txtPurchased	nvarchar(255), null
txtWarranty	nvarchar(255), null
txtVendor	nvarchar(255), null
txtInvoiceNumber	nvarchar(255), null
intNodeId3	int, not null
txtType	nvarchar(255), null
txtBIOSSerialNumber	nvarchar(255), null

dbo.vNodePropertyMix_Asset

Objects and properties - Assets Number, Purchase Date, Warranty expiration, Manufacturer, Packing Slip Number.

Column	Type	Description
intNodeId2	int, not null
txtInventoryNumber	nvarchar(255), null
txtPurchased	nvarchar(255), null
txtWarranty	nvarchar(255), null
txtVendor	nvarchar(255), null
txtInvoiceNumber	nvarchar(255), null

dbo.vNodePropertyMix_Computer1

Objects and properties - Computer - Motherboard (type), BIOS Serial Number.

Column	Type	Description
intNodeId3	int, not null
txtType	nvarchar(255), null
txtBIOSSerialNumber	nvarchar(255), null

dbo.vNodePropertyMix_Computer2

Objects and properties - Computer - MAC address.

Column	Type	Description
intNodeId4	int, not null
txtMACAddress	nvarchar(255), null

dbo.vNodePropertyMix_Public

Objects and properties - Type Designation, Serial Number, Manufacturer, Registration Number, Name.

Column	Type	Description
intNodeId1	int, not null
txtTypeMark	nvarchar(255), null
txtSerialNumber	nvarchar(255), null
txtManufacturer	nvarchar(255), null
txtEvidentiaryNumber	nvarchar(255), null
txtProp_Name	nvarchar(255), null

dbo.vOnlyReader

Users that only have the right of reader in the services.

Column	Type	Description
PersonId	int, not null
SectionId	int, not null
OnlyReader	bit, null
RequesterRoleId	int, not null	Link to the group of requesters for which the permission for the given person is valid.

dbo.vPersonNodeRight

Rights in the object tree - main view.

Column	Type	Description
liPersonId	int, null
liNodeId	int, null
bRead	int, null
bWrite	int, null
bMove	int, null
bDelete	int, null
CreateObj	int, null

dbo.vPersonNodeRight_Create

Rights in the objects tree - the right to "Create any objects".

Column	Type	Description
liPersonId	int, null
liNodeId	int, null

dbo.vPersonNodeRight_Delete

Rights in the object tree - the right to "Remove".

Column	Type	Description
liPersonId	int, null
liNodeId	int, null

dbo.vPersonNodeRight_Move

Rights in the object tree - the right to "Move".

Column	Type	Description
liPersonId	int, null
liNodeId	int, null

dbo.vPersonNodeRight_Read

Rights in the object tree - the right to "Read".

Column	Type	Description
liPersonId	int, null
liNodeId	int, null

dbo.vPersonNodeRight_Write

Rights in the object tree - the right to "Change".

Column	Type	Description
liPersonId	int, null
liNodeId	int, null

dbo.vPersonRightRead

Effective permission of people and groups have for records on the activities of other people and groups within the ALVAO User Activity Monitoring module.

Column	Type	Description
liPersonRightReadPersonId	int, null
liPersonRightReadSubjectPersonId	int, null

dbo.vProduct

Products (software).

Column	Type	Description
intProductId	int, not null
txtProductName	nvarchar(1023), null
lintLangId	int, null
lintProducerCompanyId	int, null
lintProductTypeId	int, not null
lintProductCategoryId	int, null
txtCertifiedBy	nvarchar(255), null
SamTypeId	int, not null
dteTimeStamp	datetime, not null
intProductUID	int, null
txtParam1	nvarchar(255), null
txtParam2	nvarchar(255), null
txtDescription	nvarchar(255), null
nPrice	float, null
bolValid	bit, not null
AlternateApprovedProduct	nvarchar(max), null
ProductStateId	int, not null
SupportedVersion	nvarchar(32), null
ProductStateModifiedPersonId	int, null
ProductStateModifiedDate	datetime, null
ProductRejectedFrom	datetime, null
Request	nvarchar(32), null

dbo.vProductCategory

Products categories (OS).

Column	Type	Description
intProductCategoryId	int, not null
txtProductCategory	nvarchar(255), null

dbo.vProductType

Products types.

Column	Type	Description
intProductTypeId	int, not null
txtProductType	nvarchar(255), null

dbo.vProductUsage

Displays the utilization of the products on the computers (in hours) over the past month and year.

Column	Type	Description
ComputerId	int, not null
ProductId	int, not null
iUsageLastMonth	float, not null
sUsageLastMonth	nvarchar(31), null
iUsageLastYear	float, not null
sUsageLastYear	nvarchar(31), null

dbo.vProperty

View of the properties of objects, including calculated value for the "User" type property.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
bolInheritable	bit, not null
intNameOrder	int, null
intState	int, null
ParentNodeId	int, null
NodeIdValue	int, null
KindDataTypeId	int, null

dbo.vPropertyFromAD

Properties of objects which are downloaded from AD.

Column	Type	Description
intNodeId	int, not null
intPropertyId	int, not null
bFromAD	int, not null
bCanModify	int, not null

dbo.vPropertyKind

Properties of objects.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
NodeIdValue	int, null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null
intKindCode	int, null
bDetected	bit, null
bFromAD	bit, null
bCanModify	bit, null

dbo.vPropertyKind_Asset

Object properties - Serial number, Inventory number a Asset number.

Column	Type	Description
intNodeId	int, not null
EvidentiaryNumber	nvarchar(255), null
SerialNumber	nvarchar(255), null
InventoryNumber	nvarchar(255), null

dbo.vPropertyKind_AssetCategory

Properties of objects - Asset category.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_BIOSSerialNumber

Properties of objects - BIOS serial number.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_ChassisType

Properties of objects - Type of rack.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_ComputerKind

Properties of objects - Type of computer.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_ComputerName

Properties of objects - Name in the network.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Department

Properties of objects - Cost center.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Domain

Properties of objects - DNS domain.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_EvidentiaryNumber

Properties of objects - registration number.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Frequency

Properties of objects - Frequency.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Interface

Properties of objects - Interface.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_InventoryDate

Properties of objects - Stocktaking date.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_InventoryNumber

Properties of objects - Asset number.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_InvoiceNumber

Properties of objects - Packing slip number.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_IPAddress

Properties of objects - IP address.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_MACAddress

Properties of objects - MAC address.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Manufacturer

Properties of objects - Manufacturer.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_MaxSize

Properties of objects - Maximum size.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_MemoryDevices

Properties of objects - Sockets.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_MemoryDevicesUsed

Properties of objects - Occupied sockets.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Model

Properties of objects - Model.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Name

Properties of objects - Name.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Office

Properties of objects - Office.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_PartOfDomain

Properties of objects -Domain components.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_PersonalId

Properties of objects - Personal number.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Place

Properties of objects - Location.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Port

Properties of objects - Port.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_ProcessorId

Properties of objects - Processor ID.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Purchased

Properties of objects - Purchase date.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_RefreshMax

Properties of objects - Maximum refresh.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_SerialNumber

Properties of objects - Serial number.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Size

Properties of objects - Size.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Type

Properties of objects - Type.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_TypeMark

Properties of objects - Type designation.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Vendor

Properties of objects - Vendor.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Version

Properties of objects - Version.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_VideoRAM

Properties of objects - RAM size.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_WakeUpType

Properties of objects - Wake-up method.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Warranty

Properties of objects - Warranty.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKindInherited

Properties of objects - including inherited properties.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
NodeIdValue	int, null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null
intKindCode	int, null
lintParentNodeId	int, null

dbo.vPropertyLoc

Translations of tProperty settings in all languages used.

Column	Type	Description
PropertyId	int, not null	ID of settings from the tProperty table
sPropertyValue	nvarchar(2048), null	The original text value of the setting from tProperty
LocaleId	int, not null	LocaleID of the translation in LocalizedStringValue
LocalizedStringValue	nvarchar(max), null	sPropertyValue translation
sProperty	nvarchar(255), not null	Name of configuration in tProperty

dbo.vSamAlertLast

SAM notification - last unresolved notifications sent

Column	Type	Description
id	int, not null
ProductId	int, not null
ComputerId	int, not null
SentDate	datetime, not null
SamAlertRuleId	int, not null
SequenceNum	int, not null
Recipients	nvarchar(max), null
ResolvedDate	datetime, null

dbo.vSectionLicence

Drawing of licenses by services

Column	Type	Description
PersonCount	int, null
LicenceTypeId	int, not null
LicenceType	nvarchar(max), null
SectionId	int, not null

dbo.vSectionWithTreeOrder

For each service, it returns a string which guarantees queueing being the same as that in the tree.

Column	Type	Description
iHdSectionId	int, null
sHdSection	nvarchar(255), null
nHdSectionOrder	float, null
TreeSorting	nvarchar(255), null

dbo.vSlaAccess

Effective authorization requesters have for SLA and services.

Column	Type	Description
liSlaAccessSlaId	int, not null
liSlaAccessHdSectionId	int, not null
liSlaAccessPersonId	int, null

dbo.vSlaAlertDeadline

Individual SLA notifications for the expiration of the request deadline.

Column	Type	Description
iSlaAlertRuleId	int, not null
liHdTicketId	int, not null
liSectionId	int, not null
liSlaId	int, not null
fSummarySendHour	float, null
dHdTicketDeadline	datetime, null

dbo.vSlaAlertDeadlineSummary

Summary SLA notifications for the expiration of the request deadline.

Column	Type	Description
iSlaAlertRuleId	int, not null
iHdTicketId	int, not null
sTag	nvarchar(255), null
sHdTicket	nvarchar(1024), null
dHdTicketDeadline	datetime, null
sHdTicketUserEmail	nvarchar(255), null
sHdSectionEmail	nvarchar(255), null
sSolver	nvarchar(255), null
liToPersonId	int, null
sPortalURL	nvarchar(max), null
sPerson	nvarchar(255), null
sPersonEmail	nvarchar(255), null
iPersonLocaleId	int, null

dbo.vSlaAlertFirstReaction

Individual SLA notifications for the request first responses.

Column	Type	Description
iSlaAlertRuleId	int, not null
liHdTicketId	int, not null
liSectionId	int, not null
liSlaId	int, not null
fSummarySendHour	float, null
NextActionDeadline	datetime, null

dbo.vSlaAlertFirstReactionSummary

Summary SLA notifications for the request first responses.

Column	Type	Description
iSlaAlertRuleId	int, not null
iHdTicketId	int, not null
sTag	nvarchar(255), null
sHdTicket	nvarchar(1024), null
NextActionDeadline	datetime, null
sHdTicketUserEmail	nvarchar(255), null
sHdSectionEmail	nvarchar(255), null
sSolver	nvarchar(255), null
liToPersonId	int, null
sPortalURL	nvarchar(max), null
sPerson	nvarchar(255), null
sPersonEmail	nvarchar(255), null
iPersonLocaleId	int, null

dbo.vSlaAlertInactiveApprovers

Individual SLA notifications for approver inactivity.

Column	Type	Description
liSlaAlertRuleId	int, not null
liHdTicketId	int, not null
liSectionId	int, not null
liSlaId	int, not null
fSummarySendHour	float, null

dbo.vSlaAlertInactiveApproversSummary

Summary SLA alerts for approver inactivity.

Column	Type	Description
liSlaAlertRuleId	int, not null
fSummarySendHour	float, null
iHdTicketId	int, not null
sTag	nvarchar(255), null
sHdTicket	nvarchar(1024), null
sHdTicketUserEmail	nvarchar(255), null
sHdSectionEmail	nvarchar(255), null
sSolver	nvarchar(255), null
liToPersonId	int, null
sPortalURL	nvarchar(max), null
sPerson	nvarchar(255), null
sPersonEmail	nvarchar(255), null
iPersonLocaleId	int, null

dbo.vSlaAlertInactiveOperators

Individual SLA notifications for operator inactivity.

Column	Type	Description
liSlaAlertRuleId	int, not null
liHdTicketId	int, not null
liSectionId	int, not null
liSlaId	int, not null
fSummarySendHour	float, null

dbo.vSlaAlertInactiveOperatorsSummary

Summary SLA alerts for operator inactivity.

Column	Type	Description
liSlaAlertRuleId	int, not null
fSummarySendHour	float, null
iHdTicketId	int, not null
sTag	nvarchar(255), null
sHdTicket	nvarchar(1024), null
sHdTicketUserEmail	nvarchar(255), null
sHdSectionEmail	nvarchar(255), null
sSolver	nvarchar(255), null
liToPersonId	int, null
sPortalURL	nvarchar(max), null
sPerson	nvarchar(255), null
sPersonEmail	nvarchar(255), null
iPersonLocaleId	int, null

dbo.vSlaAlertInactiveRequesters

Individual SLA notifications for requester inactivity.

Column	Type	Description
liSlaAlertRuleId	int, not null
liHdTicketId	int, not null
liSectionId	int, not null
liSlaId	int, not null
fSummarySendHour	float, null

dbo.vSlaAlertInactiveRequestersSummary

Summary SLA alerts for requester inactivity.

Column	Type	Description
liSlaAlertRuleId	int, not null
fSummarySendHour	float, null
iHdTicketId	int, not null
sTag	nvarchar(255), null
sHdTicket	nvarchar(1024), null
sHdTicketUserEmail	nvarchar(255), null
sHdSectionEmail	nvarchar(255), null
sSolver	nvarchar(255), null
liToPersonId	int, null
sPortalURL	nvarchar(max), null
sPerson	nvarchar(255), null
sPersonEmail	nvarchar(255), null
iPersonLocaleId	int, null

dbo.vSlaAlertInactiveSolvers

Individual SLA notifications for solver inactivity.

Column	Type	Description
liSlaAlertRuleId	int, not null
liHdTicketId	int, not null
liSectionId	int, not null
liSlaId	int, not null
fSummarySendHour	float, null

dbo.vSlaAlertInactiveSolversSummary

Summary SLA alerts for solver inactivity.

Column	Type	Description
liSlaAlertRuleId	int, not null
fSummarySendHour	float, null
iHdTicketId	int, not null
sTag	nvarchar(255), null
sHdTicket	nvarchar(1024), null
sHdTicketUserEmail	nvarchar(255), null
sHdSectionEmail	nvarchar(255), null
sSolver	nvarchar(255), null
liToPersonId	int, null
sPortalURL	nvarchar(max), null
sPerson	nvarchar(255), null
sPersonEmail	nvarchar(255), null
iPersonLocaleId	int, null

dbo.vSlaAlertInternalTarget

Individual SLA alerts for the expiration of requests internal target date.

Column	Type	Description
iSlaAlertRuleId	int, not null
liHdTicketId	int, not null
liSectionId	int, not null
liSlaId	int, not null
fSummarySendHour	float, null
InternalTarget	nvarchar(255), null
InternalTargetDeadline	datetime, null

dbo.vSlaAlertInternalTargetSummary

Summary SLA alerts for the expiration of requests internal target date.

Column	Type	Description
iSlaAlertRuleId	int, not null
iHdTicketId	int, not null
sTag	nvarchar(255), null
sHdTicket	nvarchar(1024), null
InternalTarget	nvarchar(255), null
InternalTargetDeadline	datetime, null
sHdTicketUserEmail	nvarchar(255), null
sHdSectionEmail	nvarchar(255), null
sSolver	nvarchar(255), null
liToPersonId	int, null
sPortalURL	nvarchar(max), null
sPerson	nvarchar(255), null
sPersonEmail	nvarchar(255), null
iPersonLocaleId	int, null

dbo.vSlaLoc

List of SLAs in all used languages.

Column	Type	Description
iSlaId	int, not null
sSla	nvarchar(255), null
mSlaDesc	nvarchar(max), null
nSlaDeadlineHours	float, null
dSlaRemoved	datetime, null
nSlaReactionHours	float, null
sSlaContract	nvarchar(255), null
mSlaNotes	nvarchar(max), null
nSlaQuality	float, null
liOpeningHoursId	int, null
Pause	bit, not null
SlaLocaleId	int, not null
LocalizedSla	nvarchar(255), null
LocalizedSlaDesc	nvarchar(max), null

dbo.vStringLoc

Column	Type	Description
iStringId	int, not null
mString	nvarchar(max), null
StringLocaleId	int, not null
LocalizedString	nvarchar(max), null

dbo.vSwInst

Installed software - valid products and outside system objects.

Column	Type	Description
intInstHistId	int, not null
lintComputerNodeId	int, not null
lintProductId	int, not null
liInstalledPersonId	int, null
liUninstalledPersonId	int, null
lintInstallDetectId	int, null
lintUnistallDetectId	int, null
dteInstallDetected	datetime, null
dteUninstallDetected	datetime, null
dteInstalled	datetime, null
dteUninstalled	datetime, null
txtMemo	nvarchar(max), null
txtDetProductName	nvarchar(255), null
txtDetProductVersion	nvarchar(255), null
intDetLanguage	int, null
txtDetProductId	nvarchar(255), null
txtDetInstallDate	nvarchar(255), null
txtDetRecognizedBy	nvarchar(255), null
txtDetCDKey	nvarchar(255), null

dbo.vSwInst_ProductComputer

Software installed on the computers.

Column	Type	Description
intInstHistId	int, not null
lintProductId	int, not null
lintComputerNodeId	int, not null
txtDetProductVersion	nvarchar(255), null
txtDetCDKey	nvarchar(255), null
ProductStateId	int, not null

dbo.vSwInst_ProductComputerDetect

SW detected in the computers.

Column	Type	Description
intDetectId	int, not null
intInstHistId	int, not null
lintProductId	int, not null
lintComputerNodeId	int, not null
txtDetProductVersion	nvarchar(255), null
txtDetCDKey	nvarchar(255), null

dbo.vSwInst_TreeCnt

Number of product installations in the subtree.

Column	Type	Description
lintProductId	int, not null
lintParentNodeId	int, not null
intCount	int, null

dbo.vSwInstLicProfile_ProductComputer

Installed software vs licenses and software profiles.

Column	Type	Description
liProductId	int, null
lintComputerNodeId	int, null
intInstHistId	int, null
LicTypeId	int, null
lintInstProductId	int, null
intLicHistId	int, null
intLicHistItemId	int, null
lintLicProductId	int, null
lintProductDowngradeFromId	int, null
lintProductPackFromId	int, null
liSwProfProductId	int, null
liSwPresenceId	int, null
intFrom	int, not null
bError	int, not null
iLicStatusId	int, null
iSwProfStatusId	int, null
CoversMoreProds	int, not null
ProductStateId	int, null

dbo.vSwLic_ProductComputer

Products covered by licenses on the computers.

Column	Type	Description
intLicHistId	int, not null
LicTypeId	int, null
lintProductId	int, not null
NodeId	int, null
lintProductDowngradeFromId	int, null
lintProductPackFromId	int, null
intLicHistItemId	int, not null
bolOEM	int, not null
ActivationKey	nvarchar(255), null
txtInventoryNum	nvarchar(255), null
txtDepartment	nvarchar(255), null
txtCertificateNo	nvarchar(255), null
txtBuyRequest	nvarchar(255), null
txtWebDownloadAddr	nvarchar(1024), null
txtMemo	nvarchar(255), null
CreatedPersonId	int, null
CreatedDate	datetime, null

dbo.vSwLic_UserComputer

Users' computers.

Column	Type	Description
LicHistId	int, not null
ProductId	int, not null
LicProductId	int, not null
UserId	int, null
ComputerId	int, not null

dbo.vSwProfileProduct_Node

Statuses of the software profile on the products installed on the computers.

Column	Type	Description
liNodeId	int, null
liProductId	int, null
liSwPresenceId	int, null

dbo.vTicketRelation

Links Between Requests.

Column	Type	Description
id	int, not null
BeginHdTicketId	int, not null
EndHdTicketId	int, not null
TicketRelationTypeId	int, not null

dbo.vTicketRelationTypeLoc

Column	Type	Description
BeginName	nvarchar(30), not null
CustomField1	int, null
Cyclic	bit, not null
Directional	bit, not null
EndName	nvarchar(30), not null
id	int, not null
MenuOrder	int, not null
OneToMany	bit, not null
TicketRelationTypeBehaviorId	int, not null
RelationTypeLocaleId	int, not null
LocalizedBeginName	nvarchar(max), not null
LocalizedEndName	nvarchar(max), not null

dbo.vTicketStateEntered

Arrivals to individual request statuses.

Column	Type	Description
TicketId	int, not null	The request identification number.
TicketStateId	int, not null	Identification number of the request status.
TicketState	nvarchar(64), not null	Status name.
StateEntered	datetime, null	Time of transition to status

dbo.vTicketStateLoc

List of statuses in all used languages.

Column	Type	Description
id	int, not null
TicketTypeId	int, null
TicketState	nvarchar(64), not null
Description	nvarchar(max), null
SolverInstructions	nvarchar(max), null
Order	int, not null
TicketStateBehaviorId	int, not null
CustomField1	int, null
TransitToAllStates	bit, not null
ApprovalAutoStart	bit, not null
IsApprovalState	bit, not null
OnRejectedStateId	int, null
OnApprovalStateId	int, null
OnCanceledStateId	int, null
OnExpiredStateId	int, null
ApprovalSchemaId	int, null
ApprovalPersonId	int, null
ApprovalExpirationHours	float, null
CloseAfterSolution	bit, not null
TicketStateLocaleId	int, not null
LocalizedState	nvarchar(64), null
LocalizedDescription	nvarchar(max), null
LocalizedInstructions	nvarchar(max), null
LocalizedMessageForApproverTemplate	nvarchar(max), null	Localized message template for approvers. If the status does not have a defined custom message template for approvers, the default template is used in the record.
Removed	datetime, null	Date of status deletion. If the value is NULL here, the status was not deleted.

dbo.vTicketStatePerTicketLoc

List of current statuses regarding all requests in all languages used.

Column	Type	Description
TicketId	int, not null
LocaleId	int, null
LocalizedState	nvarchar(max), null
id	int, null
TicketTypeId	int, null
TicketState	nvarchar(64), null
Description	nvarchar(max), null
SolverInstructions	nvarchar(max), null
Order	int, null
TicketStateBehaviorId	int, null
CustomField1	int, null
TransitToAllStates	bit, null
ApprovalAutoStart	bit, null
IsApprovalState	bit, null
OnRejectedStateId	int, null
OnApprovalStateId	int, null
OnCanceledStateId	int, null
OnExpiredStateId	int, null
ApprovalSchemaId	int, null
ApprovalPersonId	int, null
ApprovalExpirationHours	float, null
CloseAfterSolution	bit, null

dbo.vTicketTemplateColumnValueLoc

Translations of custom items values specified in request templates.

Column	Type	Description
ColumnId	int, not null
DefaultValue	nvarchar(max), not null
id	int, not null
TicketTemplateId	int, not null
TicketTemplateColumnValueLocaleId	int, not null
DataType	nvarchar(128), null
LocalizedDefaultValue	nvarchar(max), null

dbo.vTicketTypeLoc

List of processes used in all used languages.

Column	Type	Description
BackResolveDeadlineHours	float, null
CustomField1	int, null
Description	nvarchar(max), null
id	int, not null
TicketType	nvarchar(30), not null
TicketTypeBehaviorId	int, not null
TicketTypeLocaleId	int, not null
LocalizedType	nvarchar(255), null

dbo.vTimeZone

Overview of time zones and shifts compared to UTC.

Column	Type	Description
id	int, not null	Record ID.
uid	nvarchar(128), not null	Unique identifier (matches the key in the registry).
DisplayName	nvarchar(128), not null	Localized name.
FromDate	datetime, null	From date.
ToDate	datetime, null	Until.
Bias	int, not null	Shift compared to UTC in minutes

dbo.vTransferConfirmAlertLast

Last sent alerts of unsigned handover protocols.

Column	Type	Description
id	int, not null
DocumentId	int, not null
RuleId	int, not null
SentDate	datetime, not null

dbo.vUserLicence

Drawing of licenses by users

Column	Type	Description
PersonId	int, not null
LicenceTypeId	int, null
LicenceType	nvarchar(max), null

dbo.vUserNodeRight

Rights in the object tree - users (including the rights allowed / prohibited by membership in roles).

Column	Type	Description
liPersonId	int, null
lintNodeId	int, null
bolRead	bit, null
bolWrite	bit, null
bolMove	bit, null
bolDelete	bit, null
CreateObj	bit, null
bolRecursive	bit, not null
lintClassId	int, null

dbo.vWbemObject

Detail of the HW detection - all.

Column	Type	Description
lintWbemObjectId1	int, not null
lintWbemObjectId2	int, not null
intWbemObjectId	int, not null
lintDetectId	int, not null
bolVirtualObject	bit, null
__CLASS	nvarchar(255), null
AdapterRAM	int, null
AdapterType	nvarchar(255), null
AttachedTo	nvarchar(255), null
Availability	int, null
BankLabel	nvarchar(255), null
BaseBoard	nvarchar(255), null
Capacity	bigint, null
Caption	nvarchar(255), null
ChassisTypes	int, null
txtChassisTypesDesc	nvarchar(255), null
Compressed	bit, null
CSDVersion	nvarchar(255), null
CurrentClockSpeed	int, null
CurrentRefreshRate	int, null
DataWidth	int, null
Description	nvarchar(255), null
DeviceID	nvarchar(255), null
DeviceLocator	nvarchar(255), null
DeviceType	nvarchar(255), null
DHCPEnabled	bit, null
DNSServerSearchOrder	nvarchar(255), null
Prop_Domain	nvarchar(255), null
Drive	nvarchar(255), null
DriveType	int, null
EDIDVersion	nvarchar(255), null
FileSystem	nvarchar(255), null
FormFactor	int, null
txtFormFactorDesc	nvarchar(255), null
FreeSpace	float, null
InstallDate	datetime, null
InfraredSupported	bit, null
InterfaceType	nvarchar(255), null
IPAddress	nvarchar(255), null
IPEnabled	bit, null
IPSubnet	nvarchar(255), null
IRQNumber	int, null
MACAddress	nvarchar(255), null
ManufactureDate	datetime, null
Manufacturer	nvarchar(255), null
MaxCapacity	int, null
MaxClockSpeed	int, null
MaxRefreshRate	int, null
MediaType	nvarchar(255), null
MemoryDevices	int, null
MemoryType	int, null
txtMemoryTypeDesc	nvarchar(255), null
MinRefreshRate	int, null
Model	nvarchar(255), null
MonitorManufacturer	nvarchar(255), null
Monochrome	bit, null
PartOfDomain	bit, null
Prop_Name	nvarchar(255), null
NetConnectionID	nvarchar(255), null
Organization	nvarchar(255), null
OSLanguage	int, null
PNPDeviceID	nvarchar(255), null
PortName	nvarchar(255), null
ProcessorId	nvarchar(255), null
Prop_Product	nvarchar(255), null
RegisteredUser	nvarchar(255), null
ScreenHeight	int, null
ScreenWidth	int, null
SerialNumber	nvarchar(255), null
Prop_Size	float, null
Service	nvarchar(255), null
ServiceName	nvarchar(255), null
SMBIOSBIOSVersion	nvarchar(255), null
SocketDesignation	nvarchar(255), null
Speed	nvarchar(255), null
StatusInfo	int, null
txtStatusInfoDesc	nvarchar(255), null
SystemDirectory	nvarchar(255), null
SystemType	nvarchar(255), null
TotalPhysicalMemory	int, null
TypeDetail	int, null
txtTypeDetailDesc	nvarchar(255), null
UPSPort	nvarchar(255), null
UserName	nvarchar(255), null
Version	nvarchar(255), null
VideoModeDescription	nvarchar(255), null
VolumeSerialNumber	nvarchar(255), null
WakeUpType	int, null
txtWakeUpTypeDesc	nvarchar(255), null

dbo.vWbemObject_BIOS

Detail of the HW detection - BIOS.

Column	Type	Description
intWbemObjectId	int, not null
lintDetectId	int, not null
bolVirtualObject	bit, null
__CLASS	nvarchar(255), null
AdapterRAM	int, null
AdapterType	nvarchar(255), null
AttachedTo	nvarchar(255), null
Availability	int, null
BankLabel	nvarchar(255), null
BaseBoard	nvarchar(255), null
Capacity	bigint, null
Caption	nvarchar(255), null
ChassisTypes	int, null
txtChassisTypesDesc	nvarchar(255), null
Compressed	bit, null
CSDVersion	nvarchar(255), null
CurrentClockSpeed	int, null
CurrentRefreshRate	int, null
DataWidth	int, null
Description	nvarchar(255), null
DeviceID	nvarchar(255), null
DeviceLocator	nvarchar(255), null
DeviceType	nvarchar(255), null
DHCPEnabled	bit, null
DNSServerSearchOrder	nvarchar(255), null
Prop_Domain	nvarchar(255), null
Drive	nvarchar(255), null
DriveType	int, null
EDIDVersion	nvarchar(255), null
FileSystem	nvarchar(255), null
FormFactor	int, null
txtFormFactorDesc	nvarchar(255), null
FreeSpace	float, null
InstallDate	datetime, null
InfraredSupported	bit, null
InterfaceType	nvarchar(255), null
IPAddress	nvarchar(255), null
IPEnabled	bit, null
IPSubnet	nvarchar(255), null
IRQNumber	int, null
MACAddress	nvarchar(255), null
ManufactureDate	datetime, null
Manufacturer	nvarchar(255), null
MaxCapacity	int, null
MaxClockSpeed	int, null
MaxRefreshRate	int, null
MediaType	nvarchar(255), null
MemoryDevices	int, null
MemoryType	int, null
txtMemoryTypeDesc	nvarchar(255), null
MinRefreshRate	int, null
Model	nvarchar(255), null
MonitorManufacturer	nvarchar(255), null
Monochrome	bit, null
PartOfDomain	bit, null
Prop_Name	nvarchar(255), null
NetConnectionID	nvarchar(255), null
Organization	nvarchar(255), null
OSLanguage	int, null
PNPDeviceID	nvarchar(255), null
PortName	nvarchar(255), null
ProcessorId	nvarchar(255), null
Prop_Product	nvarchar(255), null
RegisteredUser	nvarchar(255), null
ScreenHeight	int, null
ScreenWidth	int, null
SerialNumber	nvarchar(255), null
Prop_Size	float, null
Service	nvarchar(255), null
ServiceName	nvarchar(255), null
SMBIOSBIOSVersion	nvarchar(255), null
SocketDesignation	nvarchar(255), null
Speed	nvarchar(255), null
StatusInfo	int, null
txtStatusInfoDesc	nvarchar(255), null
SystemDirectory	nvarchar(255), null
SystemType	nvarchar(255), null
TotalPhysicalMemory	int, null
TypeDetail	int, null
txtTypeDetailDesc	nvarchar(255), null
UPSPort	nvarchar(255), null
UserName	nvarchar(255), null
Version	nvarchar(255), null
VideoModeDescription	nvarchar(255), null
VolumeSerialNumber	nvarchar(255), null
WakeUpType	int, null
txtWakeUpTypeDesc	nvarchar(255), null

dbo.vWbemObject_SystemEnclosure

Detail of the HW detection - Computer rack.

Column	Type	Description
intWbemObjectId	int, not null
lintDetectId	int, not null
bolVirtualObject	bit, null
__CLASS	nvarchar(255), null
AdapterRAM	int, null
AdapterType	nvarchar(255), null
AttachedTo	nvarchar(255), null
Availability	int, null
BankLabel	nvarchar(255), null
BaseBoard	nvarchar(255), null
Capacity	bigint, null
Caption	nvarchar(255), null
ChassisTypes	int, null
txtChassisTypesDesc	nvarchar(255), null
Compressed	bit, null
CSDVersion	nvarchar(255), null
CurrentClockSpeed	int, null
CurrentRefreshRate	int, null
DataWidth	int, null
Description	nvarchar(255), null
DeviceID	nvarchar(255), null
DeviceLocator	nvarchar(255), null
DeviceType	nvarchar(255), null
DHCPEnabled	bit, null
DNSServerSearchOrder	nvarchar(255), null
Prop_Domain	nvarchar(255), null
Drive	nvarchar(255), null
DriveType	int, null
EDIDVersion	nvarchar(255), null
FileSystem	nvarchar(255), null
FormFactor	int, null
txtFormFactorDesc	nvarchar(255), null
FreeSpace	float, null
InstallDate	datetime, null
InfraredSupported	bit, null
InterfaceType	nvarchar(255), null
IPAddress	nvarchar(255), null
IPEnabled	bit, null
IPSubnet	nvarchar(255), null
IRQNumber	int, null
MACAddress	nvarchar(255), null
ManufactureDate	datetime, null
Manufacturer	nvarchar(255), null
MaxCapacity	int, null
MaxClockSpeed	int, null
MaxRefreshRate	int, null
MediaType	nvarchar(255), null
MemoryDevices	int, null
MemoryType	int, null
txtMemoryTypeDesc	nvarchar(255), null
MinRefreshRate	int, null
Model	nvarchar(255), null
MonitorManufacturer	nvarchar(255), null
Monochrome	bit, null
PartOfDomain	bit, null
Prop_Name	nvarchar(255), null
NetConnectionID	nvarchar(255), null
Organization	nvarchar(255), null
OSLanguage	int, null
PNPDeviceID	nvarchar(255), null
PortName	nvarchar(255), null
ProcessorId	nvarchar(255), null
Prop_Product	nvarchar(255), null
RegisteredUser	nvarchar(255), null
ScreenHeight	int, null
ScreenWidth	int, null
SerialNumber	nvarchar(255), null
Prop_Size	float, null
Service	nvarchar(255), null
ServiceName	nvarchar(255), null
SMBIOSBIOSVersion	nvarchar(255), null
SocketDesignation	nvarchar(255), null
Speed	nvarchar(255), null
StatusInfo	int, null
txtStatusInfoDesc	nvarchar(255), null
SystemDirectory	nvarchar(255), null
SystemType	nvarchar(255), null
TotalPhysicalMemory	int, null
TypeDetail	int, null
txtTypeDetailDesc	nvarchar(255), null
UPSPort	nvarchar(255), null
UserName	nvarchar(255), null
Version	nvarchar(255), null
VideoModeDescription	nvarchar(255), null
VolumeSerialNumber	nvarchar(255), null
WakeUpType	int, null
txtWakeUpTypeDesc	nvarchar(255), null

dbo.vWbemObjectPhysicalMedia

Detail of the HW detection - Hard disks.

Column	Type	Description
lintWbemObjectId1	int, not null
lintWbemObjectId2	int, not null
intWbemObjectId	int, not null
lintDetectId	int, not null
bolVirtualObject	bit, null
__CLASS	nvarchar(255), null
AdapterRAM	int, null
AdapterType	nvarchar(255), null
AttachedTo	nvarchar(255), null
Availability	int, null
BankLabel	nvarchar(255), null
BaseBoard	nvarchar(255), null
Capacity	bigint, null
Caption	nvarchar(255), null
ChassisTypes	int, null
txtChassisTypesDesc	nvarchar(255), null
Compressed	bit, null
CSDVersion	nvarchar(255), null
CurrentClockSpeed	int, null
CurrentRefreshRate	int, null
DataWidth	int, null
Description	nvarchar(255), null
DeviceID	nvarchar(255), null
DeviceLocator	nvarchar(255), null
DeviceType	nvarchar(255), null
DHCPEnabled	bit, null
DNSServerSearchOrder	nvarchar(255), null
Prop_Domain	nvarchar(255), null
Drive	nvarchar(255), null
DriveType	int, null
EDIDVersion	nvarchar(255), null
FileSystem	nvarchar(255), null
FormFactor	int, null
txtFormFactorDesc	nvarchar(255), null
FreeSpace	float, null
InstallDate	datetime, null
InfraredSupported	bit, null
InterfaceType	nvarchar(255), null
IPAddress	nvarchar(255), null
IPEnabled	bit, null
IPSubnet	nvarchar(255), null
IRQNumber	int, null
MACAddress	nvarchar(255), null
ManufactureDate	datetime, null
Manufacturer	nvarchar(255), null
MaxCapacity	int, null
MaxClockSpeed	int, null
MaxRefreshRate	int, null
MediaType	nvarchar(255), null
MemoryDevices	int, null
MemoryType	int, null
txtMemoryTypeDesc	nvarchar(255), null
MinRefreshRate	int, null
Model	nvarchar(255), null
MonitorManufacturer	nvarchar(255), null
Monochrome	bit, null
PartOfDomain	bit, null
Prop_Name	nvarchar(255), null
NetConnectionID	nvarchar(255), null
Organization	nvarchar(255), null
OSLanguage	int, null
PNPDeviceID	nvarchar(255), null
PortName	nvarchar(255), null
ProcessorId	nvarchar(255), null
Prop_Product	nvarchar(255), null
RegisteredUser	nvarchar(255), null
ScreenHeight	int, null
ScreenWidth	int, null
SerialNumber	nvarchar(255), null
Prop_Size	float, null
Service	nvarchar(255), null
ServiceName	nvarchar(255), null
SMBIOSBIOSVersion	nvarchar(255), null
SocketDesignation	nvarchar(255), null
Speed	nvarchar(255), null
StatusInfo	int, null
txtStatusInfoDesc	nvarchar(255), null
SystemDirectory	nvarchar(255), null
SystemType	nvarchar(255), null
TotalPhysicalMemory	int, null
TypeDetail	int, null
txtTypeDetailDesc	nvarchar(255), null
UPSPort	nvarchar(255), null
UserName	nvarchar(255), null
Version	nvarchar(255), null
VideoModeDescription	nvarchar(255), null
VolumeSerialNumber	nvarchar(255), null
WakeUpType	int, null
txtWakeUpTypeDesc	nvarchar(255), null

dbo.wDocument

Documents.

Column	Type	Description
lintAtomId	int, not null
lintDocumentKindId	int, not null
txtIdNumber2	nvarchar(255), null
txtMemo	nvarchar(max), null
dteCreated	datetime, null
lintResellerCompanyId	int, null
lintSrcNodeId	int, null
lintDestNodeId	int, null
txtId	nvarchar(255), null
txtResellerCompany	nvarchar(255), null
liCreatedPersonId	int, null
sCreatedPersonName	nvarchar(255), null
dteRemoved	datetime, null
liRemovedPersonId	int, null
sRemovedPersonName	nvarchar(255), null
TransferConfirmTypeId	int, not null
SignDate	datetime, null
SignPersonId	int, null
SignedBy	nvarchar(128), null
SignComputer	nvarchar(255), null
intDocumentKindId	int, not null
txtDocumentKind	nvarchar(255), null
txtSrcNodeName	nvarchar(255), null
txtDestNodeName	nvarchar(255), null
txtLink	int, null

dbo.wIdSeq

Numeric sequence.

Column	Type	Description
intIdSeqId	int, not null
IdSeqTypeId	int, null
IdSeqType	nvarchar(32), not null
txtPrefix	nvarchar(255), null
NextNumber	nvarchar(60), null
txtSuffix	nvarchar(255), null
sName	nvarchar(255), null
sKindName	nvarchar(255), null
liKindId	int, null
bUse	bit, not null

dbo.spAssetTreeNodeChilds

Returns the object off-springs in the tree.

Parameters

Name	Type	Description
@nodeId	int

dbo.spAssetTreeNodeChilds_Rights

Returns the object off-springs in the tree, adheres to the permission in the object tree.

Parameters

Name	Type	Description
@nodeId	int
@personId	int

dbo.spAssignLicenceItemToChildren

Assigns the license item to historical upgrades as well.

Parameters

Name	Type	Description
@LicHistItemId	int

dbo.spCalcNodeName

Converts the tree object name according to the properties forming the object name.

Parameters

Name	Type	Description
@nodeId	int

dbo.spCalcNodeNameClass

Converts the names of all tree objects, the names of which are formed from properties, according to the group ID.

Parameters

Name	Type	Description
@TemplateNodeId	int

dbo.spCalcNodeNameSubtree

Converts the names of sub-tree objects, the names of which are formed from properties.

Parameters

Name	Type	Description
@parentId	int

dbo.spCalcUnreadTicket

Sets the flag of the request to read/unread by the person.

Parameters

Name	Type	Description
@PersonId	int
@HdTicketId	int
@ActId	int
@ApprovalId	int
@ApprovalItemId	int

dbo.spCloseHdTicket

Required values will be stored in tHdTicket after closing the request.

Parameters

Name	Type	Description
@iHdTicketId	int
@iSolverPersonId	int
@bIgnoreRights	bit

dbo.spConvertPropertiesToDate

Converts text properties of the specific kind to date type.

Parameters

Name	Type	Description
@intKindId	int
@newKindName	nvarchar(255)

dbo.spConvertPropertiesToFloat

Converts text properties of the specific kind to float type.

Parameters

Name	Type	Description
@intKindId	int
@newKindName	nvarchar(255)

dbo.spCopySection

Copies the @srcSectionId service and sets it as the child of the @dstParentSectionId service. The service can be copied including (@copyChildren) Subtree. The newly created service ID is available from the @newSectionId output parameter.

Parameters

Name	Type	Description
@srcSectionId	int
@dstParentSectionId	int
@copyChildren	bit
@newSectionId	int

dbo.spCreateDetects

Create detection according to parameters.

Parameters

Name	Type	Description
@nodes	nvarchar(max)	List of computer Ids separated with commas.
@kindId	int	Detection type ID (1=HW, 2=SW).
@isManual	bit	Detect immediately. Note: If the value is 1, the existing pending requests are overwritten in order to accelerate them.
@methodId	int	Detection method ID. If it is NULL, the detection for this type is disabled.
@sharePath	nvarchar(255)	Path to the shared folder
@tcpIpPort	int	Agent TCP/IP port.
@isSwFull	bit	Full SW detection.
@swInclude	nvarchar(255)	SW detection, include files.
@swExclude	nvarchar(255)	SW detection, skip files.
@update	bit	Update the registry according to detection.
@period	int	Detection period (days).
@personId	int	Person ID. If it is NULL, use the system account.

dbo.spCreateDetectsBySetting

Plans detections according to saved setting to a specific computer (or to all computers in the active registry).

Parameters

Name	Type	Description
@nodes	nvarchar(max)	List of computer Ids separated with commas. If the parameter is NULL, detections are planned according to the saved setting to all computers in the active registry.
@isManual	bit	Detect immediately. Note: If the value is 1, the existing pending requests are overwritten in order to accelerate them.
@personId	int	Person ID. If it is NULL, use the system account.

dbo.spCreateNodeFromTemplate

Creates an object based of the object template definition.

Parameters

Name	Type	Description
@templateClass	int
@name	nvarchar(255)
@target	int
@person	int

dbo.spCustomColumn_Add

Add new custom item.

Parameters

Name	Type	Description
@sTable	nvarchar(255)
@sColumn	nvarchar(255)
@sTitle	nvarchar(255)
@mDescription	nvarchar(1024)
@nOrder	float
@bUseColumnValue	bit
@sType	nvarchar(255)
@nLength	int
@Multiline	bit
@Localize	bit

dbo.spCustomColumn_Drop

Removing custom items.

Parameters

Name	Type	Description
@sTable	nvarchar(255)
@sColumn	nvarchar(255)

dbo.spEvalFileRule

Evaluation of one rule for files recognition.

Parameters

Name	Type	Description
@FileImageId	int

dbo.spEvalRegRule

Evaluation of the one rule for the recognition of registries.

Parameters

Name	Type	Description
@RegImageId	int

dbo.spEvalSwDetection

Evaluates SW detection based on patters from the software products library.

Parameters

Name	Type	Description
@DetectId	int

dbo.spGeneratePropValuesFromSequence

Sets other values for properties by numeric sequences.

Parameters

Name	Type	Description
@NodeId	int
@person	int

dbo.spGetNextNumFromIdSeq

Increments numerical row definition and returns current definition. If uniqueness is breached, it automatically searches the next free number based on the row definition.

Parameters

Name	Type	Description
@IdSeqId	int

dbo.spHdSection_UpdateName

Full service name update (@iHdSectionId) including path in service tree.

Parameters

Name	Type	Description
@iHdSectionId	int

dbo.spHdSectionForRequesterSearch

Searching for the Requester’s services. Returns a table of services matching the entered parameters arranged by the path in the tree. The procedure can be customized. In order to customize the procedure, create a new procedure named spHdSectionForRequesterSearch_Custom and assign a permission to run it to the “public” group. For the proper functionality of ALVAO applications, the procedure must receive the same parameters as the original procedure and return the same columns.

Parameters

Name	Type	Description
@sample	nvarchar(300)
@count	int
@personId	int
@requesterId	int

dbo.spHdSectionUpdateQueue

Updates the "Date according to queue" item for all requests within the @HdSectionId service.

Parameters

Name	Type	Description
@HdSectionId	int

dbo.spHdTicketChangeHdSection

Moves the @iHdTicketId request to the @iHdSectionId service.

Parameters

Name	Type	Description
@iHdTicketId	int
@iHdSectionId	int
@iPersonId	int

dbo.spHdTicketPassToSolver_ExceptionalSolverList

Returns a list of irregular solvers, used to assign requests listed in table #temp1. The procedure can be customized. In order to customize the procedure, create a new procedure named spHdTicketPassToSolver_ExceptionalSolverList_SolverList_Custom and assign a permission to run it to the “public” group. For the proper functionality of ALVAO applications, the procedure must receive the same parameters as the original procedure and return the same columns. The @iUserPersonId parameter, representing the signed in user, is not used in the standard procedure.

Parameters

Name	Type	Description
@iUserPersonId	int

dbo.spHdTicketPassToSolver_SolverList

Returns a list of solvers, used to assign requests listed in table #temp1. The procedure can be customized. In order to customize the procedure, create a new procedure named spHdTicketPassToSolver_SolverList_Custom and assign a permission to run it to the “public” group. For the proper functionality of ALVAO applications, the procedure must receive the same parameters as the original procedure and return the same columns. The @iUserPersonId parameter, representing the signed in user, is not used in the standard procedure.

Parameters

Name	Type	Description
@iUserPersonId	int

dbo.spHdTicketPassToSolverInHdSection_ExceptionalSolverList

Returns a list of irregular solvers, used to assign the request when transitioning to the @iHdSectionId service.

Parameters

Name	Type	Description
@iHdSectionId	int

dbo.spHdTicketPassToSolverInHdSection_SolverList

Returns a list of solvers, used to assign the request when transitioning to the @iHdSectionId service.

Parameters

Name	Type	Description
@iHdSectionId	int

dbo.spHdTicketRecalcFirstReaction

Recomputes the solution of the first reaction for the request.

Parameters

Name	Type	Description
@ticketId	int

dbo.spHdTicketRecalcNextActionDeadline

Recomputes the target date of the current target for the request.

Parameters

Name	Type	Description
@ticketId	int

dbo.spHdTicketResolve

Switches the request to Resolved.

Parameters

Name	Type	Description
@iHdTicketId	int
@iSolverPersonId	int
@bIgnoreRights	bit
@dResolved	datetime

dbo.spHdTicketSolverAppointment

Returns the name and text of an event, which can be inserted into the solver's calendar via Assign to Solver.

Parameters

Name	Type	Description
@iHdTicketId	int

dbo.spHdTicketSolverOpen

Reopens the request by the solver.

Parameters

Name	Type	Description
@iHdTicketId	int
@iSolverPersonId	int

dbo.spInsertToOperatorServiceUsage

A new record is inserted to the OperatorServiceUsage table or the LastUsed value is updated at the existing record.
Only 20 latest records are saved in the table for each user.

Parameters

Name	Type	Description
@PersonId	int	ID of operator who used the given service while registering the request.
@HdSectionId	int	Used service ID while registering the request.

dbo.spInsertToPersonEmailUsage

Inserts a new record into the PersonEmailUsage table.

Parameters

Name	Type	Description
@UsedByPersonId	int	ID of the user who used the e-mail address.
@UsedEmail	varchar	Used e-mail address for sending the message.

dbo.spMoveNode

Moves the object in the object tree.

Parameters

Name	Type	Description
@node	int
@target	int
@person	int

dbo.spNotifyMacros

Auxiliary procedure which inserts the values of the macros used for configuring notifications into the #T table.

Parameters

Name	Type	Description
@iHdTicketId	int

dbo.spPersonByPhoneNumber

Finds the user based on telephone number.

Parameters

Name	Type	Description
@caller	nvarchar(255)

dbo.spPersonSearch

The procedure returns the list of persons according to the searched chain. The procedure can be customized. In order to customize the procedure, create a new procedure named spPersonSearch_Custom2 and assign a permission to run it to the “public” group. For a proper functionality of ALVAO applications, the procedure must receive the same parameters as the original ones (see. below) and return the same columns. The procedure returns the table containing the following columns:
PersonId - contains Id of the User found. We do not recommend customizing.
PersonEmail - contains the primary e-mail of the User found. We do not recommend customizing.
PersonEmail2 - it contains the secondary e-mail of the User found by default. We do not recommend customizing.
DisplayLine1 - it contains the User name and surname by default. The value of this column is used in prompting the persons on the first line of the item on the WebApp. The column can be customized.
DisplayLine2 - contains the department, office, personal number, organization, office phone and cell phone of the person. The value of this column is used in prompting the persons on the second line of item on the WebApp. The column can be customized.
DisplaySingleLine - it contains DisplayLine1 and DisplayLine2 combined columns by default. The value of this column is used in prompting persons in SD Console and in ALVAO Admin. The column can be customized.

Parameters

Name	Type	Description
@sample	nvarchar(100)	Searched string. If the procedure is not customized, the search proceeds in the person's name, department, office, personal number, organization, office phone number and cell phone number.
@accountId	int	Id of the organization in which the persons are to be searched. If the value is NULL the search will take place among all persons.
@guest	bit	It specifies whether the Host type user will also be shown in the results.
@personId	int	Person Id. If it is filled and the @sample parameter is NULL, the procedure returns a person with the given Id.
@where	nvarchar(4000)	Text string in which it is possible to define the custom part of the where condition for an assembled query. For proper functionality of ALVAO applications it is necessary that the custom procedure contains a tPerson table with a p alias.
@top	int	Specifies the number of selected records. If the @top is not filled in, the procedure returns 100 records.
@onlyCustomizableUsers	bit

dbo.spReadAllComunication

Marks all communication within the request regarding the entered person as read.

Parameters

Name	Type	Description
@PersonId	int
@TicketId	int

dbo.spReadAllDiary

Marks all request events with regard to the entered person as read.

Parameters

Name	Type	Description
@PersonId	int
@TicketId	int

dbo.spRecomputeStats

Recalculates the statistics for all products in Monitoring. This function must be called by the Mon Server only.

Parameters

Name	Type	Description
@day	datetime
@computer	int

dbo.spRecomputeStatsForProduct

Recalculates the statistics for specific products in Monitoring. This function must be called by the Mon Server only.

Parameters

Name	Type	Description
@day	datetime
@computer	int
@productId	int

dbo.spRefreshLicProductCoverage

Updates the ProductCoverage table (the whole one or only a specific license)

Parameters

Name	Type	Description
@LicHistId	int

dbo.spRefreshNodePath

Updates the cache of the path in the tree (tblNode.txtPath).

Parameters

Name	Type	Description
@node	int

dbo.spRemoveApp

Deletes own application from Monitoring.

Parameters

Name	Type	Description
@AppId	int

dbo.spRemoveDetectResults

Removes the results of specific detections (ID,ID,...).

Parameters

Name	Type	Description
@detlist	nvarchar(max)

dbo.spRemoveDetects

Removes the specific detection (ID,ID,...).

Parameters

Name	Type	Description
@detlist	nvarchar(max)

dbo.spRemoveNodes

Permanently removes specific objects from tree (ID,ID,...).

Parameters

Name	Type	Description
@nodes	nvarchar(max)

dbo.spRemoveObjects

Permanently deletes specific objects from the tree, including child objects (ID, ID ...).

Parameters

Name	Type	Description
@nodes	nvarchar(max)
@childonly	bit
@maxremove	int

dbo.spReplaceSectionRights

Overwrites the permissions of the @dstSectionId service by permissions according to @srcSectionId service.

Parameters

Name	Type	Description
@srcSectionId	int
@dstSectionId	int

dbo.spReplaceSectionSLA

Overwrites the SLA setting of the @dstSectionId service by SLA setting according to @srcSectionId service.

Parameters

Name	Type	Description
@srcSectionId	int
@dstSectionId	int

dbo.spSavePersonTicketDisplay

Inserts a record in the history of the last viewed requests of the requester.

Parameters

Name	Type	Description
@ticketId	int
@personId	int

dbo.spSetDetailedRecordsAzureProperties

Sets the properties for saving detailed data from Monitoring to Azure.

Parameters

Name	Type	Description
@AccountName	nvarchar(2048)
@SecretKey	nvarchar(2048)
@Container	nvarchar(2048)

dbo.spSetDetailedRecordsFolderProperties

Sets the properties for saving detailed data from Monitoring to a local folder.

Parameters

Name	Type	Description
@ServerPath	nvarchar(2048)
@PortalPath	nvarchar(2048)

dbo.spStateReqCol

Returns a table with required items for transitioning the request @TicketId to @NewStateId.

Parameters

Name	Type	Description
@TicketId	int
@NewStateId	int
@LocaleId	int

dbo.spTakeLicence

Withdraws license for the computer software.

Parameters

Name	Type	Description
@LicHistItemId	int

dbo.spTicketSearch

Returns a list of requests by the specified string.

Parameters

Name	Type	Description
@sample	nvarchar(100)
@personId	int
@count	int
@where	nvarchar(4000)

dbo.spTransferLicence

Transfers the license on a different computer / to a different cost center.

Parameters

Name	Type	Description
@itemId	int
@person	int
@NewComputerNodeId	int
@NewCostCentre	nvarchar(255)

dbo.spUpdateColumnValuePath

Updates values in hierarchic list of values (tColumnValue) for the @ColumnId custom item.

Parameters

Name	Type	Description
@ColumnId	int

dbo.spUpdateInsertProperty

Updates the value of ALVAO system settings. If the setting does not exist, it is created.

Parameters

Name	Type	Description
@PropertyName	nvarchar(255)
@sPropertyValue	nvarchar(2048)
@bPropertyValue	bit
@iPropertyValue	int
@dPropertyValue	datetime

dbo.spUpdatePropCache_ObjMoved

Updates property inheritance after the object move in the tree.

Parameters

Name	Type	Description
@objId	int

dbo.spUpdatePropCache_ObjNew

Updates property inheritance after a new object was created.

Parameters

Name	Type	Description
@objId	int

dbo.spUpdatePropCache_PropDel

Updates property inheritance after the object properties were deleted.

Parameters

Name	Type	Description
@objId	int
@kindId	int

dbo.spUpdatePropCache_PropNew

Updates property inheritance after a new object property was added.

Parameters

Name	Type	Description
@propId	int

dbo.spUpdatePropCache_PropValChanged

Updates property inheritance after a change in the property value.

Parameters

Name	Type	Description
@propId	int

dbo.spUpdatePropCache_Subtree

Updates the property inheritance for a specific subtree.

Parameters

Name	Type	Description
@nodeId	int

dbo.spUpdatePropertyValue

Changes the value of the object property in AM. If history is permitted for the object, the change will be recorded in the log. If the property is the name of the object, it will be converted according to the new value.

Parameters

Name	Type	Description
@propertyId	int
@value	nvarchar(255)
@personId	int

dbo.spUpdateTicketDeadline

Updates the Request.Date item for changes made to the requested SLA.

Parameters

Name	Type	Description
@ticketId	int
@slaId	int
@newSlaId	int

dbo.spUpdateTicketHoursToCurrentTarget

Recomputes the time elapsed from the previous operating hours interval to the due date of the current target, either for all requests with an internal target (when 1 is in @forceALL), for a specific request (when @ticketID is entered), or for all requests which were transferred to the next interval of the operating hours (when NULL is entered in both parameters).

Parameters

Name	Type	Description
@forceAll	bit	Decide whether the recalculation should be done for all requests with an internal goal.
@ticketId	int	Request number for which a recalculation will be forced.

dbo.spUpdateTicketLastAction

Coverts the date of the last action related to the entered request number.

Parameters

Name	Type	Description
@TicketId	int

dbo.spUpdateTicketShiftedDeadlines

Adjusts the Due date of resolution on the requests with specific SLA.

Parameters

Name	Type	Description
@slaId	int

dbo.spWebAppLoginDelay

Protection against password-guessing attack.

Parameters

Name	Type	Description
@loginTry	int

dbo.DefaultSlaId

Returns the default SLA for on-duty requesters.

Parameters

Name	Type	Description
@iHdSectionId	int
@iPersonId	int

dbo.fAddressString

Formats the address properties from tAddress to one string.

Parameters

Name	Type	Description
@addressId	int

dbo.fDate

Returns date without time only.

Parameters

Name	Type	Description
@datetime	datetime

dbo.fDateHoursMinutes

Cut-off of seconds from date and time records.

Parameters

Name	Type	Description
@d	datetime

dbo.fDeadline

Calculates deadline in the service working hours.

Parameters

Name	Type	Description
@liOpeningHours	int
@dFrom	datetime
@nHours	float

dbo.fGetServerFromURL

Extracts only the server address from URL. Used in Monitoring.

Parameters

Name	Type	Description
@Url	nvarchar(1024)

dbo.fHtmlString

Encodes a string as valid HTML, including ends of lines.

Parameters

Name	Type	Description
@s	nvarchar(4000)

dbo.fLastLevelDomain

Returns the last level of the domain.

Parameters

Name	Type	Description
@LoginWithDomain	nvarchar(255)

dbo.fnCheckRelCycles

Checks the circular task link between requests.

Parameters

Name	Type	Description
@trId	int
@ticketBegin	int
@ticketEnd	int
@relTypeId	int

dbo.fnCheckRelCyclesLicHist

Function for reviewing a circular task.

Parameters

Name	Type	Description
@nrId	int
@beginLicHistId	int
@endLicHistId	int
@relTypeId	int

dbo.fnCheckRelCyclesNode

Function for reviewing a circular task.

Parameters

Name	Type	Description
@nrId	int
@beginNodeId	int
@endNodeId	int
@relTypeId	int

dbo.fnCheckRelDuplicity

Checks the link between requests for duplicity.

Parameters

Name	Type	Description
@trId	int
@ticketBegin	int
@ticketEnd	int
@relTypeId	int

dbo.fnCheckRelOneToMany

Checks whether the request has maximum one link of the 1:N type.

Parameters

Name	Type	Description
@trId	int
@ticketBegin	int
@ticketEnd	int
@relTypeId	int

dbo.fnFileStringInfoCsvSignature

CSV file signature from FileStringInfo part.

Parameters

Name	Type	Description
@id	int

dbo.fnFindAssetUserFromPerson

According to PersonId of the user in Admin NodeId finds the user in the objects tree in AM.

Parameters

Name	Type	Description
@personId	int

dbo.fnFloatHourToTimeString

Converts the value of hours from a floating point number into a text string in the h:mm format.

Parameters

Name	Type	Description
@hours	float

dbo.fnFloatToCharExactLength

The function returns a number (float) as a string with the set minimum length of the integer part and the maximum length of the fractional part, which is guaranteed by completing with zeroes, or rounding where applicable. The maximum length is 50, which is an appropriately selected constant.

Parameters

Name	Type	Description
@value	float
@intLen	int
@decLen	int

dbo.fnGetBackupKindName

Suffix of properties with original data in which the conversion to another data type failed.

Parameters

Name	Type	Description
@intKindId	int

dbo.fnGetUnreadCount

Number of unread events of the person on request.

Parameters

Name	Type	Description
@PersonId	int
@TicketId	int

dbo.fnHdSectionWithoutLast

The function returns the full service name (path) excluding the name of the service

Parameters

Name	Type	Description
@SectionId	int

dbo.fnLastLocalMidnightUtc

The calculation of the last local midnight according to UTC time and the time zone.

Parameters

Name	Type	Description
@utc	datetime
@tzuid	nvarchar(128)

dbo.fnLocalTime

Converts UTC data to the specific time zone.

Parameters

Name	Type	Description
@utc	datetime
@tzuid	nvarchar(128)

dbo.fnNextLocalMidnightUtc

The calculation of the following local midnight according to UTC time and the time zone.

Parameters

Name	Type	Description
@utc	datetime
@tzuid	nvarchar(128)

dbo.fnPersonLoginWithoutDomain

Username of a person without a domain.

Parameters

Name	Type	Description
@sPersonLogin	nvarchar(255)

dbo.fnReportedTime

The calculation of time reported on the selected day and for the selected employee.

Parameters

Name	Type	Description
@utc	datetime
@tzuid	nvarchar(128)
@personId	int

dbo.fnStartWorkTime

The calculation of the time at which the selected employee began working on the selected day.

Parameters

Name	Type	Description
@utc	datetime
@tzuid	nvarchar(128)
@personId	int

dbo.fnTimeZoneOffset

Returns the deviation in hours and minutes of the time zone from UTC at a given time.

Parameters

Name	Type	Description
@utc	datetime	Time in UTC.
@tzuid	nvarchar(128)	Time zone identifier, see dbo.TimeZone.uid.

dbo.fnTodayHour

Converts a floating point number into the item type date and time where date is today's date and time is transferred from the parameter.

Parameters

Name	Type	Description
@hour	float

dbo.fnUtcTime

UTC time calculated from the local time and time zones.

Parameters

Name	Type	Description
@local	datetime
@tzuid	nvarchar(128)

dbo.fnWorkTimeAtDay

The calculation of the worked on the selected day for the selected employee.

Parameters

Name	Type	Description
@utc	datetime
@tzuid	nvarchar(128)
@personId	int

dbo.fnWorkTimeToday

The calculation of the time at which the selected employee began working on the selected day. The calculation does not consider the end of the day, only up to "now"

Parameters

Name	Type	Description
@utc	datetime
@tzuid	nvarchar(128)
@personId	int

dbo.fRelatedCompany

Request - "Related Organizations" item

Parameters

Name	Type	Description
@iHdTicketId	int

dbo.fStripDomain

Username of a user without a domain.

Parameters

Name	Type	Description
@LoginWithDomain	nvarchar(255)

dbo.fSuggestResolutionDate

Default due date by SLA.

Parameters

Name	Type	Description
@Ticketid	int

dbo.GetProperty

Returns 1 value from the tProperty table based on the set code.

Parameters

Name	Type	Description
@key	nvarchar(255)

dbo.ftApprovers

Position for determining the approvers of a specific approval step”.

Parameters

Name	Type	Description
@approvalItemId	int

Return table

Column	Type	Description
iPersonId	int
sPerson	nvarchar(1024)
sPersonEmail	nvarchar(1024)

dbo.ftAttendanceMonthReport

Function that creates the table for the employee's monthly report

Parameters

Name	Type	Description
@month	int
@year	int
@personId	int
@curPersonId	int

Return table

Column	Type	Description
id	int
day	datetime
lastMidnight	datetime
nextMidnight	datetime
isWeekend	bit
workTime	float
holiday	nvarchar(255)
doLink	bit
coverWithWorkLoad	bit
tolerance	int

dbo.ftCanManageKnowledge

List of services and articles that the given user may administer.

Parameters

Name	Type	Description
@userId	int

Return table

Column	Type	Description
SectionId	int
ArticleId	int

dbo.ftCommaListToTableIds

Conversion of value list string (ID,ID,...) to value table.

Parameters

Name	Type	Description
@list	nvarchar(max)

Return table

Column	Type	Description
id	int

dbo.ftCompanySearch

Search of organizations across all system items.

Parameters

Name	Type	Description
@sample	nvarchar(100)
@accountId	int

Return table

Column	Type	Description
AccountId	int
CompanyInfo	nvarchar(300)
Address	nvarchar(max)
Address2	nvarchar(max)
ItemOrder	int

dbo.ftComputerSwManager

People responsible for software installed on the computer

Parameters

Name	Type	Description
@ComputerId	int

Return table

Column	Type	Description
ComputerId	int
SwManagerNodeId	int
SwManagerPersonId	int

dbo.ftDeviceSearch

Searching for a device in the tree. Returns a table of devices matching the entered parameters arranged by the path in the tree. The function can be customized. In order to customize the function, create a new function named ftDeviceSearch_Custom2 and assign a permission to run it to the “public” group. For a proper functionality of ALVAO applications, the function must receive the same parameters as the original functions and return the same columns.

Parameters

Name	Type	Description
@sample	nvarchar(300)	Searched string. The search proceeds in the path of the tree, object name, kind, serial number, inventory number and asset number. If empty or NULL, the function returns only the assets entrusted to the requester. Otherwise, the function returns also objects that the user is authorized to see.
@nodeId	int	ID of the object currently selected. It will be shown as the first in the result.
@count	int	Number of items in the return table.
@personId	int	Signed-in user ID.
@requesterId	int	ID of the selected request requester.

Return table

Column	Type	Description
DeviceId	int	Device ID.
DeviceName	nvarchar(300)	Displayed object name.
DeviceInfo	nvarchar(300)	Displayed name in the menu during searching. Form: "object kind: device name; inventory number, asset number, serial number".
DeviceIconId	int	Icon ID.
DevicePath	nvarchar(1024)	Path to object in tree.
ItemOrder	int	The value by which the result is sorted.

dbo.ftLicHistBase

List of licenses.

Return table

Name	Type	Description
intLicHistId	int
dteDate	datetime
txtLicName	nvarchar(255)
intCountChange	int
txtProductName	nvarchar(255)
txtResellerCompany	nvarchar(255)
txtLicMode	nvarchar(255)
txtLicLang	nvarchar(255)
txtLicType	nvarchar(255)
txtProductType	nvarchar(255)
intCurrentCount	int
intAssignedCount	int
dteDateExpire	datetime
txtActivationKey	nvarchar(1024)
txtInventoryNum	nvarchar(255)
txtInvoice	nvarchar(255)
txtLang	nvarchar(255)
bolDowngrade	bit
txtMemo	nvarchar(max)

dbo.ftLicHistRelations

The function to generate the list of links for the selected license.

Parameters

Name	Type	Description
@licHistId	int

Return table

Column	Type	Description
id	int
LicHistRelationTypeId	int
ModifiedDate	datetime
ModifiedByPerson	nvarchar(255)
Straight	bit
BeginLicHistId	int
BeginLicHistRelation	nvarchar(32)
BeginDteDate	datetime
BeginTxtLicName	nvarchar(255)
BeginIntCountChange	int
BeginTxtProductName	nvarchar(255)
BeginTxtResellerCompany	nvarchar(255)
BeginTxtLicMode	nvarchar(255)
BeginTxtLicLang	nvarchar(255)
BeginTxtLicType	nvarchar(255)
BeginTxtProductType	nvarchar(255)
BeginIntCurrentCount	int
BeginIntAssignedCount	int
BeginDteDateExpire	datetime
BeginTxtActivationKey	nvarchar(1024)
BeginTxtInventoryNum	nvarchar(255)
BeginTxtInvoice	nvarchar(255)
BeginTxtLang	nvarchar(255)
BeginBolDowngrade	bit
BeginTxtMemo	nvarchar(max)
EndLicHistId	int
EndLicHistRelation	nvarchar(32)
EndDteDate	datetime
EndTxtLicName	nvarchar(255)
EndIntCountChange	int
EndTxtProductName	nvarchar(255)
EndTxtResellerCompany	nvarchar(255)
EndTxtLicMode	nvarchar(255)
EndTxtLicLang	nvarchar(255)
EndTxtLicType	nvarchar(255)
EndTxtProductType	nvarchar(255)
EndIntCurrentCount	int
EndIntAssignedCount	int
EndDteDateExpire	datetime
EndTxtActivationKey	nvarchar(1024)
EndTxtInventoryNum	nvarchar(255)
EndTxtInvoice	nvarchar(255)
EndTxtLang	nvarchar(255)
EndBolDowngrade	bit
EndTxtMemo	nvarchar(max)

dbo.ftLicHistSearch

The function to search for the license.

Parameters

Name	Type	Description
@sample	nvarchar(300)
@licHistId	int
@count	int

Return table

Column	Type	Description
LicHistId	int
LicHistInfo	nvarchar(300)
ItemOrder	int

dbo.ftNodeRelations

Function that generates a list of links for the selected object with disabled tree rights.

Parameters

Name	Type	Description
@nodeId	int
@showHidden	bit

Return table

Column	Type	Description
id	int
NodeRelationTypeId	int
BeginNodeId	int
BeginNodeRelation	nvarchar(32)
BeginNodeKind	nvarchar(255)
BeginNodeName	nvarchar(255)
BeginNodePath	nvarchar(1024)
EndNodeId	int
EndNodeRelation	nvarchar(32)
EndNodeKind	nvarchar(255)
EndNodeName	nvarchar(255)
EndNodePath	nvarchar(1024)
ModifiedDate	datetime
ModifiedByPerson	nvarchar(255)
Straight	bit
Level	int

dbo.ftPersonFromLogin

Search person according to login name

Parameters

Name	Type	Description
@login	nvarchar(255)

Return table

Column	Type	Description
id	int
Person	nvarchar(255)
Login	nvarchar(255)
Email	nvarchar(255)
Pswd	nvarchar(255)
System	bit
AccountDisabled	bit
Hidden	bit
Guest	bit
SID	nvarchar(255)
AdGuid	nvarchar(255)

dbo.ftPersonSearchExtended

Extended search of persons across all system items.

Parameters

Name	Type	Description
@sample	nvarchar(100)
@accountId	int
@guest	bit
@personId	int

Return table

Column	Type	Description
PersonId	int
PersonInfo	nvarchar(300)
ItemOrder	int

dbo.ftRelation

Linked request. The function is used to populate the fields in the dialog for updating selected links (@trId) on the Request links tab @ticketId.

Parameters

Name	Type	Description
@trId	int
@ticketId	int

Return table

Column	Type	Description
BeginHdTicketId	int
EndHdTicketId	int
TicketRelationTypeId	int

dbo.ftRelations

Linked requests to a specific request (@ticketId), which a specific user has the rights to view (@userId): The function is used to display linked requests on the Links tab.

Parameters

Name	Type	Description
@ticketId	int
@userId	int

Return table

Column	Type	Description
Relation	nvarchar(30)
iHdTicketId	int
sHdTicket	nvarchar(1024)
sHdSection	nvarchar(255)
sHdTicketStateNotice	nvarchar(255)
sHdTicketCustomWorkflowUrl	nvarchar(1024)
sHdTicketMessageTag	nvarchar(255)
TrId	int
dHdTicketResolved	datetime
ItemOrder	int

dbo.ftRelationsAll

Linked requests to a specific request.

Parameters

Name	Type	Description
@ticketId	int
@userId	int

Return table

Column	Type	Description
Relation	nvarchar(30)
iHdTicketId	int
sHdTicket	nvarchar(1024)
sHdSection	nvarchar(255)
sHdTicketStateNotice	nvarchar(255)
sHdTicketCustomWorkflowUrl	nvarchar(1024)
sHdTicketMessageTag	nvarchar(255)
TrId	int
dHdTicketResolved	datetime
ItemOrder	int

dbo.ftRelationsTypes

Types of links between requests. The function is used to populate the link menu.

Parameters

Name	Type	Description
@localeId	int

Return table

Column	Type	Description
relIdDir	int
BeginName	nvarchar(200)
EndName	nvarchar(200)
MenuOrderStr	nvarchar(200)
LocalizedBeginName	nvarchar(200)
LocalizedEndName	nvarchar(200)

dbo.ftTicketNodes

Linked objects to a specific request (@ticketId), which a specific user has the right to view (@personId). The function is used to display linked objects on the Objects tab.

Parameters

Name	Type	Description
@personId	int	Signed-in user ID.
@ticketId	int	ID of the selected request.

Return table

Column	Type	Description
id	int	Record ID.
NodeId	int	Object ID.
Class	nvarchar(255)	Object kind.
NodeName	nvarchar(255)	Object name in the tree.
NodePath	nvarchar(1024)	Path to object in tree.

dbo.ftTicketsStateIntersectList

The intersection of statuses for @TicketIds requests, which you can transition to from request statuses, with the exception to Resolved.

Parameters

Name	Type	Description
@TicketIds	nvarchar(200)

Return table

Column	Type	Description
id	int
TicketState	nvarchar(30)
Order	int
TicketStateBehaviorId	int

dbo.ftTicketStateList

The list of statuses for the @TicketIds request, which you can transition to from the current status, with the exception to Resolved.

Parameters

Name	Type	Description
@TicketId	int

Return table

Column	Type	Description
id	int
TicketState	nvarchar(30)
Order	int
TicketStateBehaviorId	int

dbo.ftTicketStateListIncResolved

The list of statuses for the @TicketIds request, which you can transition to from the current status.

Parameters

Name	Type	Description
@TicketId	int

Return table

Column	Type	Description
id	int
TicketState	nvarchar(64)
Order	int
TicketStateBehaviorId	int

dbo.ftTicketStateMultiList

Function for the return of the intersection of possible states (including Solved/Closed) for multiple requests.

Parameters

Name	Type	Description
@TicketIds	nvarchar(max)

Return table

Column	Type	Description
id	int
TicketState	nvarchar(30)
Order	int
TicketStateBehaviorId	int

dbo.tfDay

Calendar of days starting with @Begin to @End (excluding).

Parameters

Name	Type	Description
@Begin	datetime
@End	datetime

Return table

Column	Type	Description
dDay	datetime

dbo.tfPersonManager

Direct managers.

Return table

Name	Type	Description
liPersonManagerSubordinatePersonId	int
liPersonManagerManagerPersonId	int

dbo.tfSplitString

The function divides the value based on a preset separator.

Parameters

Name	Type	Description
@string	nvarchar(1024)
@splitChar	nvarchar(1)

Return table

Column	Type	Description
word	nvarchar(1024)

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