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User Groups

Please refer to User Groups in the ALVAO Asset Management book.

Please refer to My team for more information on the structure of requester groups.

System Groups for ALVAO Service Desk

Group Description
Team managers Users in this group may administrate their subordinates in Service Desk WebApp.
People reporting time Users in this group may report their working time in requests.
Contact administrators Users in this group may create, edit, and delete people and organizations.
Service administrators The users in this group can administer services, SLA, processes and operating hours.

 

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