Organization

The organization is used to arrange users (people) based on their companies. This feature is particularly important if your Service Desk provides services to external clients from different companies.

You can manage organizations under WebApp – Management – Service Desk – Organization.

When editing a user (WebApp – Management – Users – Edit properties), you can then choose from defined organizations in the Organization field. Each user can be in no more than one organization.

You can create custom items for organizations.

Did not find what you were looking for? Ask our technical support team.