User's Substitute

If a user is absent, another user can take over his/her role, i.e. substitute the primary user. Use the Substitute item to set up the alternative user. Edit the primary user, go to the Substitute item and select an alternative user who will take over the role of the primary user during his/her absence. The list will only contain users who have the same text in the Organization field. User's presence and absence can be set with the Absent item. A user can be declared absent by the system administrator in the User Settings or by the user himself/herself in the Portal Settings.

If the primary user is absent, his/her substitute will have the permission to approve requests. The substitute also receives operator permissions for the same services as the absent user. The Substitute settings take no effect when the primary user is present.

Did not find what you were looking for? Ask our technical support team.