You can edit the request properties by double-clicking the request in the Request List. The Request Edit window will open. The window title bar contains the process name of the specific service. The list of individual items is provided in the following table. These items are also displayed in the respective columns in the Request List. Displaying of some items can be set up in the process settings and in the service settings.

Item	Description	Optional for requester
Name	Request name.	Yes
Status	Current request status, e.g. "closed", "postponed" etc.	Yes
Related organizations	This item represents the organization of the client to which the request is directly related. (For example within business cases where the requester is not the client's employee.) Please see below for more information.	Selectable
Priority	Request priority for the Technical Support Department internal information.	Selectable
Device	ALVAO Asset device that the request relates to. This item is only active, if the Service Desk is integrated with ALVAO Asset.	Selectable
Device number	This value can be provided by the requester in the Portal.	Selectable
Category	Request category for statistical evaluation purposes. You can use Admin to define a code list of categories which will be used for all Service Desk services.	Selectable
Area	Another item for statistical evaluation purposes. Unlike the Category, each service has its own code list of areas. This code list has a tree (hierarchic) structure.	Selectable
Group	You can use this item to group requests by assigning one and the same group to multiple requests. You can then sort the Request List by the Group column to display all requests in the same group next to each other.	No
Requester	The person who has logged the request.	Yes
Notes	Technical Support Department internal notes.	No
Solve order	The order to be used to solve individual requests; the Solve order is maintained for each solver separately.	No

Related Organizations

This field is always available in the request tables in Service Desk Console. You can edit this field only in the case it is a part of a service process, which applies to other optional items too.

Displayed Organization

Part of Service Process	Registered Requester	Organization
Yes	Not taken into account	The set organization is displayed
No	No	The requester's organization is displayed that was specified during the request creation process.
No	Yes	Requester's organization is displayed.

Note:

Requests from shared accounts and guest accounts are handled as requests from non-registered users.

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