General

The tab serves to set the general information about the service.

Options:

• Service name – fill in the service name.
• E-mail – enter the service email, where the messages about a request status change will be sent to eventually.
• Phone – enter the organization phone number eventually.
• Description – enter a brief information about the service eventually.
• Process – select a process the requests on service will be processed with from the menu.
  Note:

  A process defines visible request items and the workflow.
• Request identification in messages – Example: T<request number>SD
  • Prefix – enter an indication of the request in front of request number. Example: T (Ticket).
  • Suffix – enter an indication of the request behind request number. Example: SD (Service Desk).
• Language – service language in which the notifications are sent to the service operators.
• Time zone – time zone in which all the dates and times of notifications sent to the service operators will be provided.
• Folder (requests cannot be inserted to service) – enable this option if you do not want to allow to insert the requests into the service.
  Requests cannot be inserted to service, but subservices, where these requests will be inserted, can be created.

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