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Computer Requirements

Servers

  • Operating system: Microsoft Windows Server 2012, Microsoft Windows Server 2008 R2
  • Microsoft SQL Server 2008 R2 or later (all editions including Express Edition)
  • Microsoft .NET Framework 4.0, 3.5
  • Microsoft Internet Information Services Server (IIS)
  • Microsoft Exchange 2007 or later
  • SMTP Server (optional)
  • Lotus Domino (optional)

Computers of Technical Support operators and technicians

  • Operating systems:
    • Microsoft Windows 10 Pro, Enterprise
      • ALVAO Service Desk Console is supported by ALVAO on the following editions of Windows 10 – Windows 10 Pro, Windows 10 Enterprise. ALVAO Service Desk Console is supported on the in-market supported Windows 10 Current Branch for Business (CBB) servicing branches only and will be supported for the lifetime of the apps until 04/2017.
    • Microsoft Windows 8.1 Pro, Enterprise
    • Microsoft Windows 8 Pro, Enterprise
    • Microsoft Windows 7 Professional, Enterprise, Ultimate
    • Microsoft Windows Vista Business Edition, Ultimate Edition
  • Microsoft .NET Framework 4.0, 3.5
  • Microsoft Internet Explorer 10 or later
  • Microsoft Office 2007 or later (optional)

Users' Machines

The system can be used from any computer, regardless of the operating system used. An Internet browser Internet Explorer 10 or later must be installed in the computer.

 

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