Change Management
Changes in the IT environment are ubiquitous – they may
arise reactively and proactively. Both cases require a quality process of change
management designed to manage the life cycle of all the changes and ensure the
standard procedures during their assessment and implementation. This minimizes
the risk of introduction of new potential problems.
Process specific attributes
The following table presents the recommended set of
attributes for managing workflow of change management process entitites.
| Attribute name |
Attribute type |
Mandatory for statuses |
|
Risks |
Multiline text
|
Requested
|
|
Resources |
Multiline text
|
Requested
|
|
Remediation plan tested
|
Boolean
|
Authorization
|
|
Authorized
|
Boolean
|
Scheduled for
implementation, Implementation
|
|
Scheduled
|
Boolean
|
Scheduled for
implementation, Implementation
|
|
Scheduled start of implementation
|
Date and time
|
Scheduled for
implementation, Implementation
|
|
Scheduled end of implementation
|
Date and time
|
Scheduled for
implementation, Implementation
|
|
Ready for review
|
Boolean
|
Review
|
|
Post implementation review
|
Multiline text
|
Resolved
|
|
Change closure category
|
List of values
|
Resolved
|
Default Process Sample
This is the default process sample which the customer can
further edit according to his own needs.
| Status |
Description |
Instructions for solver |
|
Requested
|
Pending classifying request for change.
|
Make sure that this is a "Request for change".
If it is not the case, click on "Move to another
service" to move the request to the correct
service.
Specify the solution priority.
Then use "Assign to solver" to hand the request
over to a specific solver for analysis.
|
|
Authorization
|
Pending assessment and authorization of the
Request for Change.
|
Authorization of the change is in progress. The
workflow will be determined based on its result.
|
|
Waiting for implementation
|
The change is scheduled for implementation and
is now waiting for the scheduled start of
implementation activities.
|
|
|
Implementation
|
The implementation of the change is in progress.
|
Coordinate the change implementation activities
and document them in this and potential linked
records.
|
|
Review
|
The change is being reviewed.
|
Document the change in the post implementation
review.
|
| Resolved |
The change has been resolved.
| |
|
Closed
|
The change has been closed. No further actions
are required.
|
|
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|